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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06348603

Version: 1

HP Notebook PCs - Wireless Connection Randomly Disconnects While Computer Is On Battery Power

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 20-May-2019

Last updated : 20-May-2019

DESCRIPTION
The wireless connection disconnects when the computer is running on battery power. This issue occurs randomly while browsing the Internet.

SCOPE
The information in this document applies to the following:
Drivers/applications:
Realtek RTL8xxx Wireless LAN Driver versions 2024.0.3.101 through 2024.0.6.
Computers:
  • HP 11-ab000 x360 Convertible PC series
  • HP 11-ab100 x360 Convertible PC series
  • HP 14-bs000 Laptop PC series
  • HP 14-bs100 Laptop PC series
  • HP 14-bs200 Laptop PC series
  • HP 14-bs500 Laptop PC series
  • HP 14-bw000 Laptop PC series
  • HP 14-cf0000 Laptop PC series
  • HP 14-cf1000 Laptop PC series
  • HP 14-cf2000 Laptop PC series
  • HP 14-ck0000 Laptop PC series
  • HP 14-ck1000 Laptop PC series
  • HP 14-ck2000 Laptop PC series
  • HP 14-cm0000 Laptop PC series
  • HP 14-cm1000 Laptop PC series
  • HP 14-df0000 Laptop PC series
  • HP 14-dg0000 Laptop PC series
  • HP 14-dk0000 Laptop PC series
  • HP 14g-br000 Laptop PC series
  • HP 14g-br100 Laptop PC series
  • HP 14g-bx000 Laptop PC series
  • HP 14g-cr0000 Laptop PC series
  • HP 14g-cr1000 Laptop PC series
  • HP 14g-cr2000 Laptop PC series
  • HP 14g-cx0000 Laptop PC series
  • HP 14g-cx1000 Laptop PC series
  • HP 14-ma0000 Laptop PC series
  • HP 14-ma1000 Laptop PC series
  • HP 14-ma2000 Laptop PC series
  • HP 14-mb0000 Laptop PC series
  • HP 14q-bu000 Laptop PC series
  • HP 14q-bu100 Laptop PC series
  • HP 14q-bu200 Laptop PC series
  • HP 14q-by000 Laptop PC series
  • HP 14q-cs0000 Laptop PC series
  • HP 14q-cs1000 Laptop PC series
  • HP 14q-cs2000 Laptop PC series
  • HP 14q-cy0000 Laptop PC series
  • HP 14q-cy1000 Laptop PC series
  • HP 14s-cf0000 Laptop PC series
  • HP 14s-cf1000 Laptop PC series
  • HP 14s-cf2000 Laptop PC series
  • HP 14s-cr0000 Laptop PC series
  • HP 14s-cr1000 Laptop PC series
  • HP 14s-cr2000 Laptop PC series
  • HP 14s-cs0000 Laptop PC series
  • HP 14s-cs1000 Laptop PC series
  • HP 14s-cs2000 Laptop PC series
  • HP 14s-df1000 Laptop PC series
  • HP 14s-dk0000 Laptop PC series
  • HP 14s-dm0000 Laptop PC series
  • HP 14s-dp0000 Laptop PC series
  • HP 15-be100 Notebook PC series
  • HP 15-bs000 Laptop PC series
  • HP 15-bw000 Laptop PC series
  • HP 15-bw500 Laptop PC series
  • HP 15-da0000 Laptop PC series
  • HP 15-da1000 Laptop PC series
  • HP 15-da2000 Laptop PC series
  • HP 15-db0000 Laptop PC series
  • HP 15-db1000 Laptop PC series
  • HP 15-dw0000 Laptop PC series
  • HP 15-dw1000 Laptop PC series
  • HP 15g-bx000 Laptop PC series
  • HP 15g-dr0000 Laptop PC series
  • HP 15g-dr1000 Laptop PC series
  • HP 15g-dr2000 Laptop PC series
  • HP 15g-dx0000 Laptop PC series
  • HP 15g-dx1000 Laptop PC series
  • HP 15q-by000 Laptop PC series
  • HP 15q-ds0000 Laptop PC series
  • HP 15q-ds1000 Laptop PC series
  • HP 15q-ds2000 Laptop PC series
  • HP 15q-dy0000 Laptop PC series
  • HP 15q-dy1000 Laptop PC series
  • HP 15-rb000 Laptop PC series
  • HP 15s-dr0000 Laptop PC series
  • HP 15s-dr1000 Laptop PC series
  • HP 15s-du0000 Laptop PC series
  • HP 15s-du1000 Laptop PC series
  • HP 15s-dy0000 Laptop PC series
  • HP 15s-dy1000 Laptop PC series
  • HP 17-by0000 Laptop PC series
  • HP 17-by1000 Laptop PC series
  • HP 17-by2000 Laptop PC series
  • HP 17-ca0000 Laptop PC series
  • HP 17-ca1000 Laptop PC series
  • HP 17g-cr0000 Laptop PC series
  • HP 17g-cr1000 Laptop PC series
  • HP 17g-cr2000 Laptop PC series
  • HP 17q-cs0000 Laptop PC series
  • HP 17q-cs1000 Laptop PC series
  • HP 17q-cs2000 Laptop PC series
  • HP 240 G6 Notebook PC series
  • HP 240 G7 Notebook PC series
  • HP 245 G6 Notebook PC series
  • HP 245 G7 Notebook PC series
  • HP 246 G6 Notebook PC series
  • HP 246 G7 Notebook PC series
  • HP 250 G7 Notebook PC series
  • HP 255 G6 Notebook PC series
  • HP 255 G7 Notebook PC series
  • HP 256 G7 Notebook PC series
  • HP ENVY 13-ab000 Notebook PC series
  • HP ENVY 13-ag0000 x360 Convertible PC series
  • HP ENVY 13-ah0000 Laptop PC series
  • HP ENVY 13-ar0000 x360 Convertible PC series
  • HP ENVY 13m-ag0000 x360 Convertible PC series
  • HP ENVY 13m-ar0000 x360 Convertible PC series
  • HP ENVY 15-cp0000 x360 Convertible PC series
  • HP ENVY 15-ds0000 x360 Convertible PC series
  • HP ENVY 15m-cp0000 x360 Convertible PC series
  • HP ENVY 15m-ds0000 x360 Convertible PC series
  • HP ENVY 17-ae1000 Laptop PC series
  • HP ENVY 17-bw0000 Laptop PC series
  • HP ENVY 17m-bw0000 Laptop PC series
  • HP Pavilion 11-ad100 x360 Convertible PC series
  • HP Pavilion 11-ap0000 x360 Convertible PC series
  • HP Pavilion 11m-ad100 x360 Convertible PC series
  • HP Pavilion 11m-ap0000 x360 Convertible PC series
  • HP Pavilion 13-an0000 Laptop PC series
  • HP Pavilion 13-an1000 Laptop PC series
  • HP Pavilion 14-ba000 x360 Convertible PC series
  • HP Pavilion 14-ba100 x360 Convertible PC series
  • HP Pavilion 14-ba200 x360 Convertible PC series
  • HP Pavilion 14-cd0000 x360 Convertible PC series
  • HP Pavilion 14-cd1000 x360 Convertible PC series
  • HP Pavilion 14-cd2000 x360 Convertible PC series
  • HP Pavilion 14-ce0000 Laptop PC series
  • HP Pavilion 14-ce1000 Laptop PC series
  • HP Pavilion 14-ce2000 Laptop PC series
  • HP Pavilion 14-ce3000 Laptop PC series
  • HP Pavilion 14-dd0000 x360 Convertible PC series
  • HP Pavilion 14-dh0000 x360 Convertible PC series
  • HP Pavilion 14m-ba100 x360 Convertible PC series
  • HP Pavilion 14m-cd0000 x360 Convertible PC series
  • HP Pavilion 14m-dd0000 x360 Convertible PC series
  • HP Pavilion 14m-dh0000 x360 Convertible PC series
  • HP Pavilion 14m-dh1000 x360 Convertible PC series
  • HP Pavilion 14q-cd1000 x360 Convertible PC series
  • HP Pavilion 14q-dh0000 x360 Convertible PC series
  • HP Pavilion 15-bc400 Notebook PC series
  • HP Pavilion 15-cr0000 x360 Convertible PC series
  • HP Pavilion 15-cs0000 Laptop PC series
  • HP Pavilion 15-cs1000 Laptop PC series
  • HP Pavilion 15-cs2000 Laptop PC series
  • HP Pavilion 15-cs3000 Laptop PC series
  • HP Pavilion 15-cw0000 Laptop PC series
  • HP Pavilion 15-cw1000 Laptop PC series
  • HP Pavilion 15-dp0000 Laptop PC series
  • HP Pavilion 15-dq0000 x360 Convertible PC series
  • HP Pavilion 15-dq1000 x360 Convertible PC series
  • HP Pavilion 17-ab400 Notebook PC series
  • HP Pavilion Gaming 15-cx0000 Laptop PC series
  • HP Stream 11 Pro G4 EE Notebook PC series
  • HP Stream 11-aa000 x360 Convertible PC series
  • HP Stream 11-ak0000 Laptop PC series
  • HP Stream 11-ak1000 Laptop PC series
  • HP Stream 11-y000 Laptop PC series
  • HP Stream 11-y100 Laptop PC series
  • HP Stream 14-ax000 Laptop PC series
  • HP Stream 14-ax100 Laptop PC series
  • HP Stream 14-cb000 Laptop PC series
  • HP Stream 14-cb100 Laptop PC series
  • HP Stream Laptop 11-ah000 Laptop PC series
  • HP Stream Laptop 11-ah100 Laptop PC series
  • HP Stream x360 11-ag000 Convertible PC series
  • HP Stream x360 11-ag100 Convertible PC series
  • HP x2 10-p000 Notebook PC series
  • HP ZBook 15v G5 Mobile Workstation PC series
  • OMEN by HP 15-ce100 Laptop PC series
  • OMEN by HP 15-dc0000 Laptop PC series
  • OMEN by HP 17-an100 Laptop PC series
  • OMEN X by HP 17-ap000 Laptop PC series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To resolve this issue, download and install the appropriate SoftPaq to update the Realtek driver:
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP ENVY 13-ah0000 Laptop PC series
HP Stream 11-ak0000 Laptop PC
HP Stream 11-ak1000 Laptop PC
HP Pavilion 14-ce0000 Laptop PC
HP Pavilion 14-ce1000 Laptop PC
HP Pavilion 14-ce2000 Laptop PC
HP Pavilion 14-ce3000 Laptop PC
HP Pavilion 13-an0000 Laptop PC
HP Pavilion 13-an1000 Laptop PC
HP ZBook 15v G5 Mobile Workstation PC
HP Pavilion Gaming 15-cx0000 Laptop PC
Realtek RTL8xxx Wireless LAN Drivers
Version: 2024.0.8.104
Revision: S
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP 11-ab000 x360 Convertible PC
HP 11-ab100 x360 Convertible PC
HP 14-bs000 Laptop PC
HP 14-bs100 Laptop PC
HP 14-bs200 Laptop PC
HP 14-bs500 Laptop PC
HP 14-bw000 Laptop PC
HP 14-cf0000 Laptop PC
HP 14-cf1000 Laptop PC
HP 14-cf2000 Laptop PC
HP 14-ck0000 Laptop PC
HP 14-ck1000 Laptop PC
HP 14-ck2000 Laptop PC
HP 14-cm0000 Laptop PC
HP 14-cm1000 Laptop PC
HP 14-df0000 Laptop PC
HP 14-dg0000 Laptop PC
HP 14-dk0000 Laptop PC
HP 14g-br000 Laptop PC
HP 14g-br100 Laptop PC
HP 14g-bx000 Laptop PC
HP 14g-cr0000 Laptop PC
HP 14g-cr1000 Laptop PC
HP 14g-cr2000 Laptop PC
HP 14g-cx0000 Laptop PC
HP 14g-cx1000 Laptop PC
HP 14-ma0000 Laptop PC
HP 14-ma1000 Laptop PC
HP 14-ma2000 Laptop PC
HP 14-mb0000 Laptop PC
HP 14q-bu000 Laptop PC
HP 14q-bu100 Laptop PC
HP 14q-bu200 Laptop PC
HP 14q-by000 Laptop PC
HP 14q-cs0000 Laptop PC
HP 14q-cs1000 Laptop PC
HP 14q-cs2000 Laptop PC
HP 14q-cy0000 Laptop PC
HP 14q-cy1000 Laptop PC
HP 14s-cf0000 Laptop PC
HP 14s-cf1000 Laptop PC
HP 14s-cf2000 Laptop PC
HP 14s-cr0000 Laptop PC
HP 14s-cr1000 Laptop PC
HP 14s-cr2000 Laptop PC
HP 14s-cs0000 Laptop PC
HP 14s-cs1000 Laptop PC
HP 14s-cs2000 Laptop PC
HP 14s-df1000 Laptop PC
HP 14s-dk0000 Laptop PC
HP 14s-dm0000 Laptop PC
HP 14s-dp0000 Laptop PC
HP 15-be100 Notebook PC
HP 15-bs000 Laptop PC
HP 15-bw000 Laptop PC
HP 15-bw500 Laptop PC
HP 15-da0000 Laptop PC
HP 15-da1000 Laptop PC
HP 15-da2000 Laptop PC
HP 15-db0000 Laptop PC
HP 15-db1000 Laptop PC
HP 15-dw0000 Laptop PC
HP 15-dw1000 Laptop PC
HP 15g-bx000 Laptop PC
HP 15g-dr0000 Laptop PC
HP 15g-dr1000 Laptop PC
HP 15g-dr2000 Laptop PC
HP 15g-dx0000 Laptop PC
HP 15g-dx1000 Laptop PC
HP 15q-by000 Laptop PC
HP 15q-ds0000 Laptop PC
HP 15q-ds1000 Laptop PC
HP 15q-ds2000 Laptop PC
HP 15q-dy0000 Laptop PC
HP 15q-dy1000 Laptop PC
HP 15-rb000 Laptop PC
HP 15s-dr0000 Laptop PC
HP 15s-dr1000 Laptop PC
HP 15s-du0000 Laptop PC
HP 15s-du1000 Laptop PC
HP 15s-dy0000 Laptop PC
HP 15s-dy1000 Laptop PC
HP 17-by0000 Laptop PC
HP 17-by1000 Laptop PC
HP 17-by2000 Laptop PC
HP 17-ca0000 Laptop PC
HP 17-ca1000 Laptop PC
HP 17g-cr0000 Laptop PC
HP 17g-cr1000 Laptop PC
HP 17g-cr2000 Laptop PC
HP 17q-cs0000 Laptop PC
HP 17q-cs1000 Laptop PC
HP 17q-cs2000 Laptop PC
HP 240 G6 Notebook PC
HP 240 G7 Notebook PC
HP 245 G6 Notebook PC
HP 245 G7 Notebook PC
HP 246 G6 Notebook PC
HP 246 G7 Notebook PC
HP 250 G7 Notebook PC
HP 255 G6 Notebook PC
HP 255 G7 Notebook PC
HP 256 G7 Notebook PC
HP ENVY 13-ab000 Notebook PC
HP ENVY 13-ag0000 x360 Convertible PC
HP ENVY 13-ar0000 x360 Convertible PC
HP ENVY 13m-ag0000 x360 Convertible PC
HP ENVY 13m-ar0000 x360 Convertible PC
HP ENVY 15-cp0000 x360 Convertible PC
HP ENVY 15-ds0000 x360 Convertible PC
HP ENVY 15m-cp0000 x360 Convertible PC
HP ENVY 15m-ds0000 x360 Convertible PC
HP ENVY 17-ae1000 Laptop PC
HP ENVY 17-bw0000 Laptop PC
HP ENVY 17m-bw0000 Laptop PC
HP Pavilion 11-ad100 x360 Convertible PC
HP Pavilion 11-ap0000 x360 Convertible PC
HP Pavilion 11m-ad100 x360 Convertible PC
HP Pavilion 11m-ap0000 x360 Convertible PC
HP Pavilion 14-ba000 x360 Convertible PC
HP Pavilion 14-ba100 x360 Convertible PC
HP Pavilion 14-ba200 x360 Convertible PC
HP Pavilion 14-cd0000 x360 Convertible PC
HP Pavilion 14-cd1000 x360 Convertible PC
HP Pavilion 14-cd2000 x360 Convertible PC
HP Pavilion 14-dd0000 x360 Convertible PC
HP Pavilion 14-dh0000 x360 Convertible PC
HP Pavilion 14m-ba100 x360 Convertible PC
HP Pavilion 14m-cd0000 x360 Convertible PC
HP Pavilion 14m-dd0000 x360 Convertible PC
HP Pavilion 14m-dh0000 x360 Convertible PC
HP Pavilion 14m-dh1000 x360 Convertible PC
HP Pavilion 14q-cd1000 x360 Convertible PC
HP Pavilion 14q-dh0000 x360 Convertible PC
HP Pavilion 15-bc400 Notebook PC
HP Pavilion 15-cr0000 x360 Convertible PC
HP Pavilion 15-cs0000 Laptop PC
HP Pavilion 15-cs1000 Laptop PC
HP Pavilion 15-cs2000 Laptop PC
HP Pavilion 15-cs3000 Laptop PC
HP Pavilion 15-cw0000 Laptop PC
HP Pavilion 15-cw1000 Laptop PC
HP Pavilion 15-dp0000 Laptop PC
HP Pavilion 15-dq0000 x360 Convertible PC
HP Pavilion 15-dq1000 x360 Convertible PC
HP Pavilion 17-ab400 Notebook PC
HP Stream 11 Pro G4 EE Notebook PC
HP Stream 11-aa000 x360 Convertible PC
HP Stream 11-y000 Laptop PC
HP Stream 11-y100 Laptop PC
HP Stream 14-ax000 Laptop PC
HP Stream 14-ax100 Laptop PC
HP Stream 14-cb000 Laptop PC
HP Stream 14-cb100 Laptop PC
HP Stream Laptop 11-ah000 Laptop PC
HP Stream Laptop 11-ah100 Laptop PC
HP Stream x360 11-ag000 Convertible PC
HP Stream x360 11-ag100 Convertible PC
HP x2 10-p000 Notebook PC
OMEN by HP 15-ce100 Laptop PC
OMEN by HP 15-dc0000 Laptop PC
OMEN by HP 17-an100 Laptop PC
OMEN X by HP 17-ap000 Laptop PC
Realtek RTL8xxx Wireless LAN Drivers
Version: 2024.0.8.103
Revision: S
NOTE: A more recent version of this software may be available. Check for newer versions through Windows Updates or at: http://www.hp.com/drivers.

Hardware platforms affected : HP 11-ab000 x360 Convertible PC, HP 11-ab100 x360 Convertible PC, HP 14-bs000 Laptop PC, HP 14-bs100 Laptop PC, HP 14-bs200 Laptop PC, HP 14-bs500 Laptop PC, HP 14-bw000 Laptop PC, HP 14-cf0000 Laptop PC, HP 14-cf1000 Laptop PC, HP 14-cf2000 Laptop PC series, HP 14-ck0000 Laptop PC, HP 14-ck1000 Laptop PC, HP 14-ck2000 Laptop PC series, HP 14-cm0000 Laptop PC, HP 14-cm1000 Laptop PC, HP 14-df0000 Laptop PC, HP 14-dg0000 Laptop PC, HP 14-dk0000 Laptop PC, HP 14-ma0000 Laptop PC, HP 14-ma1000 Laptop PC, HP 14-ma2000 Laptop PC series, HP 14-mb0000 Laptop PC, HP 14g-br000 Laptop PC, HP 14g-br100 Laptop PC, HP 14g-bx000 Laptop PC, HP 14g-cr0000 Laptop PC, HP 14g-cr1000 Laptop PC, HP 14g-cr2000 Laptop PC series, HP 14g-cx0000 Laptop PC, HP 14g-cx1000 Laptop PC, HP 14q-bu000 Laptop PC, HP 14q-bu100 Laptop PC, HP 14q-bu200 Laptop PC, HP 14q-by000 Laptop PC, HP 14q-cs0000 Laptop PC, HP 14q-cs1000 Laptop PC, HP 14q-cs2000 Laptop PC series, HP 14q-cy0000 Laptop PC, HP 14q-cy1000 Laptop PC, HP 14s-cf0000 Laptop PC, HP 14s-cf1000 Laptop PC, HP 14s-cf2000 Laptop PC series, HP 14s-cr0000 Laptop PC, HP 14s-cr1000 Laptop PC, HP 14s-cr2000 Laptop PC series, HP 14s-cs0000 Laptop PC, HP 14s-cs1000 Laptop PC, HP 14s-cs2000 Laptop PC series, HP 14s-df1000 Laptop PC, HP 14s-dk0000 Laptop PC, HP 14s-dm0000 Laptop PC, HP 14s-dp0000 Laptop PC, HP 15-be100 Notebook PC, HP 15-bs000 Laptop PC, HP 15-bw000 Laptop PC, HP 15-bw500 Laptop PC, HP 15-da0000 Laptop PC, HP 15-da1000 Laptop PC, HP 15-da2000 Laptop PC series, HP 15-db0000 Laptop PC, HP 15-db1000 Laptop PC, HP 15-dw0000 Laptop PC, HP 15-dw1000 Laptop PC series, HP 15-rb000 Laptop PC, HP 15g-bx000 Laptop PC, HP 15g-dr0000 Laptop PC, HP 15g-dr1000 Laptop PC, HP 15g-dr2000 Laptop PC series, HP 15g-dx0000 Laptop PC, HP 15g-dx1000 Laptop PC, HP 15q-by000 Laptop PC, HP 15q-ds0000 Laptop PC, HP 15q-ds1000 Laptop PC, HP 15q-ds2000 Laptop PC series, HP 15q-dy0000 Laptop PC, HP 15q-dy1000 Laptop PC, HP 15s-dr0000 Laptop PC, HP 15s-dr1000 Laptop PC series, HP 15s-du0000 Laptop PC, HP 15s-du1000 Laptop PC series, HP 15s-dy0000 Laptop PC, HP 15s-dy1000 Laptop PC series, HP 17-by0000 Laptop PC, HP 17-by1000 Laptop PC, HP 17-by2000 Laptop PC series, HP 17-ca0000 Laptop PC, HP 17-ca1000 Laptop PC, HP 17g-cr0000 Laptop PC, HP 17g-cr1000 Laptop PC, HP 17g-cr2000 Laptop PC series, HP 17q-cs0000 Laptop PC, HP 17q-cs1000 Laptop PC, HP 17q-cs2000 Laptop PC series, HP 240 G6 Notebook PC, HP 240 G7 Notebook PC, HP 245 G6 Notebook PC, HP 245 G7 Notebook PC, HP 246 G6 Notebook PC, HP 246 G7 Notebook PC, HP 250 G7 Notebook PC, HP 255 G6 Notebook PC, HP 255 G7 Notebook PC, HP 256 G7 Notebook PC, HP ENVY 13-ab000 Notebook PC, HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13-ah0000 Laptop PC series, HP ENVY 13-ar0000 x360 Convertible PC, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY 13m-ar0000 x360 Convertible PC, HP ENVY 15-cp0000 x360 Convertible PC, HP ENVY 15-ds0000 x360 Convertible PC, HP ENVY 15m-cp0000 x360 Convertible PC, HP ENVY 15m-ds0000 x360 Convertible PC, HP ENVY 17-ae1000 Laptop PC series, HP ENVY 17-bw0000 Laptop PC series, HP ENVY 17m-bw0000 Laptop PC series, HP Pavilion 11-ad100 x360 Convertible PC, HP Pavilion 11-ap0000 x360 Convertible PC, HP Pavilion 11m-ad100 x360 Convertible PC, HP Pavilion 11m-ap0000 x360 Convertible PC, HP Pavilion 13-an0000 Laptop PC series, HP Pavilion 13-an1000 Laptop PC series, HP Pavilion 14-ba000 x360 Convertible PC, HP Pavilion 14-ba100 x360 Convertible PC, HP Pavilion 14-ba200 x360 Convertible PC, HP Pavilion 14-cd0000 x360 Convertible PC, HP Pavilion 14-cd1000 x360 Convertible PC, HP Pavilion 14-cd2000 x360 Convertible PC series, HP Pavilion 14-ce0000 Laptop PC, HP Pavilion 14-ce1000 Laptop PC, HP Pavilion 14-ce2000 Laptop PC, HP Pavilion 14-ce3000 Laptop PC series, HP Pavilion 14-dd0000 x360 Convertible PC, HP Pavilion 14-dh0000 x360 Convertible PC, HP Pavilion 14m-ba100 x360 Convertible PC, HP Pavilion 14m-cd0000 x360 Convertible PC, HP Pavilion 14m-dd0000 x360 Convertible PC, HP Pavilion 14m-dh0000 x360 Convertible PC, HP Pavilion 14m-dh1000 x360 Convertible PC series, HP Pavilion 14q-cd1000 x360 Convertible PC, HP Pavilion 14q-dh0000 x360 Convertible PC, HP Pavilion 15-bc400 Notebook PC series, HP Pavilion 15-cr0000 x360 Convertible PC, HP Pavilion 15-cs0000 Laptop PC, HP Pavilion 15-cs1000 Laptop PC, HP Pavilion 15-cs2000 Laptop PC, HP Pavilion 15-cs3000 Laptop PC series, HP Pavilion 15-cw0000 Laptop PC, HP Pavilion 15-cw1000 Laptop PC, HP Pavilion 15-dp0000 Laptop PC, HP Pavilion 15-dq0000 x360 Convertible PC, HP Pavilion 15-dq1000 x360 Convertible PC series, HP Pavilion 17-ab400 Notebook PC series, HP Pavilion Gaming 15-cx0000 Laptop PC, HP Stream 11 Pro G4 EE Notebook PC, HP Stream 11-aa000 x360 Convertible PC, HP Stream 11-ak0000 Laptop PC, HP Stream 11-ak1000 Laptop PC, HP Stream 11-y000 Laptop PC, HP Stream 11-y100 Laptop PC, HP Stream 14-ax000 Laptop PC, HP Stream 14-ax100 Laptop PC, HP Stream 14-cb000 Laptop PC, HP Stream 14-cb100 Laptop PC, HP Stream Laptop 11-ah000 Laptop PC, HP Stream Laptop 11-ah100 Laptop PC, HP Stream x360 11-ag000 Convertible PC, HP Stream x360 11-ag100 Convertible PC, HP ZBook 15v G5 Mobile Workstation, HP x2 10-p000 Notebook PC, OMEN X by HP 17-ap000 Laptop PC, OMEN by HP 15-ce100 Laptop PC series, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 17-an100 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06348603

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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