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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06111259

Version: 1

Advisory: Elite Slice for Meeting Rooms G2 SRS - Buttons and LEDs on the Communications Top Stop Working After Updating Skype Room Systems Software

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Aug-2018

Last updated : 10-Aug-2018

DESCRIPTION

The call status LEDs on the Communications Top no longer show call status and the call buttons stop working. Only the volume control buttons work. This occurs after Skype Room Systems (SRS) has been updated to version 4.0.8.0.

NOTE: The issue does not affect the Center of Room Control. Call and status functions on the CoRC still work normally.

SCOPE

Information in this document applies to the following:

Systems:

Elite Slice for Meeting Rooms G2 for Skype Room Systems (P)

Operating Systems:

Microsoft Windows 10 IoT (64-bit)

RESOLUTION

To resolve this issue, perform the following steps:

Open Device Manager.
Locate and expand the Human Interface Devices section.
Locate the Slice Collaboration Cover device.
Right-click and select Update driver.
Select Search automatically for updated driver software and wait for the driver to download and install.
Locate the HID Telephony for Slice device.
Right-click and select Update driver.
Select Search automatically for updated driver software and wait for the driver to download and install.
Confirm the driver version is updated to version. 1.0.1.123.

Hardware platforms affected : HP Elite Slice for Meeting Rooms G2 for Skype Room Systems

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06111259

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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