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HP JetAdvantage On Demand - Administering HP JetAdvantage On Demand accounts for another company

Overview
Resellers/users can now manage HP JetAdvantage On Demand accounts for other companies. If an HP JetAdvantage On Demand company admin in another company chooses to, they can allow you to administer their company’s HP JetAdvantage On Demand account.
  note:
Resellers CAN:
  • Easily switch between customer accounts with one login.
  • Remotely administer customer licensing for apps.
  • Track customer trials, licenses, and usage.
  • Monitor renewal opportunities.
Resellers CANNOT:
  • Be in the same company account as the company administrator who is delegating the administrative duties.
  • Delete accounts they have been delegated to administer.
  • Add additional company admins to existing customer accounts.
  • Add additional delegated admin users.
  • Change their own user profile information while logged in to another company’s account.
Getting started
To begin administering HP JetAdvantage On Demand for another company, that company must first give you permission to do so, and must initiate this from within their HP JetAdvantage On Demand account. You will receive an email notification with instructions on how to proceed.
  1. When you receive the email from the company admin who is requesting that you share their HP JetAdvantage On Demand admin duties, click Accept.
  2. HP JetAdvantage On Demand opens. If you are not already logged in to your HP JetAdvantage On Demand account, you will be prompted to do so.
  3. Go to Manage Other Companies, which will now be available. Click Sign In to access the company you wish to administer.
  note:
If you will be administering the company’s Insights account, you must complete the steps in Accessing HP JetAdvantage Insights to activate your access.
Accessing HP JetAdvantage Insights
Before you can begin performing print admin duties in Insights for another company, you will need to activate access from within your HP JetAdvantage On Demand account.
Complete the following steps to access and administer an Insights account for another company:
  1. In Manage Other Companies, click Sign in for the company you wish to administer.
  2. Log in using your HP JetAdvantage On Demand credentials. You will notice a banner at the top of the screen, indicating which you company you are currently administering.
  3. Click App Management and select HP JetAdvantage Insights from the drop down menu.
  4. Click Manage Users.
  5. Under Allow Access, select the check box next to YOUR name and email address. Click Save.
  6. When prompted, click Confirm.
  7. While your user access is updating, a status bar displays. When this process completes, click Close.
  8. The App Management screen launches. You should now have an “Active” status next to your name.
  9. You can now return to the company’s Dashboard, and click Insights to perform print admin duties in the company’s Insights account.
  note:

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