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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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Samsung Laser Printers - Clearing Paper Jams

This document applies to the Samsung SCX-465xN, 4321NS, 4621NS, 465xF, 4521FX, 4521HS, 465xFN, 465xHN, 4521NS, 4821HN series printers.
This document shows you how to clear an original document jam in the printer. When an original document jams while passing through the document feeder, a warning message displays on the control panel.
note:
To avoid tearing the document, remove the jammed document gently and slowly.
To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

Clear paper jams

Paper jams can occur in several parts of the printer. Go to the appropriate section to resolve the paper jam.
note:
To resume printing after clearing paper jams, open and close the access door.

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Country/Region: Flag New Zealand

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