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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05836798

Version: 1

Advisory: HP EliteDesk, EliteOne, Elite Slice, MP9 G2 Retail, RP9 G1 Retail, ProDesk and ProOne PCs - NVidia Graphic Driver and Audio Driver Language Displayed in Chinese on English OS

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Nov-2017

Last updated : 25-Mar-2018

DESCRIPTION
The NVidia graphic controller and audio driver are displayed in Chinese in the Control Panel under the Programs and Features tab. This is exhibited when English is chosen as the default language during initial computer setup.
Figure 1: Drivers display incorrect language:

SCOPE
Software/Drivers:
  • NVidia Graphic Driver v1.3.34.26
  • NVidia HD Audio Driver v382.16
Systems:
  • HP EliteDesk 705 G3 DM
  • HP EliteDesk 705 G3 SFF/MT
  • HP EliteDesk 800 G2 DM 35W
  • HP EliteDesk 800 G2 DM 65W
  • HP EliteDesk 800 G2 SFF
  • HP EliteDesk 800 G2 TWR
  • HP EliteDesk 800 G3 AiO T/NT
  • HP EliteDesk 800 G3 DM
  • HP EliteDesk 800 G3 SFF
  • HP EliteDesk 800 G3 TWR
  • HP EliteOne 800 G1 AIO 23" NT
  • HP EliteOne 800 G2 AiO GPU T/NT
  • HP EliteOne 800 G2 AiO T/NT
  • HP Elite Slice Desktop
  • HP MP9 G2 Retail System
  • HP ProDesk 400 G2 DM
  • HP ProDesk 400 G3 DM
  • HP ProDesk 400 G3 MT
  • HP ProDesk 400 G3 SFF
  • HP ProDesk 400 G4 MT
  • HP ProDesk 400 G4 MT
  • HP ProDesk 400 G4 SFF
  • HP ProDesk 480 G3 MT
  • HP ProDesk 490 G3 MT
  • HP ProDesk 600 G2 DM
  • HP ProDesk 600 G2 SFF/MT
  • HP ProDesk 600 G3 DM
  • HP ProDesk 600 G3 MT
  • HP ProDesk 600 G3 SFF
  • HP ProDesk 680 G3 MT
  • HP ProOne 400 G2 AiO T/NT
  • HP ProOne 400 G3 AiO 20" T/NT
  • HP ProOne 600 G2 AiO T/NT
  • HP ProOne 600 G3 AiO 21.5" T
  • HP ProOne 800 G3 AiO 23.8" T/NT GPU
  • HP RP9 G1 Retail System Model 9015
  • HP RP9 G1 Retail System Model 9018
Operating Systems:
  • Microsoft Windows 10 TH1
  • Microsoft Windows 10 Anniversary Update (RS1)
  • Microsoft Windows 10 Creators Update (RS2)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Mobile
  • Microsoft Windows 10 IoT (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaqs to reinstall the graphic and audio drivers. The Installer will detect the system language and install the correct language.
NVDIA Graphic Driver:
SoftPaq Description
Release Notes
Download SoftPaq
NVidia Windows x64 Graphics Driver

Version: 22.21.13.8216
Revision: A
Conexant Audio Driver:
SoftPaq Description
Release Notes
Download SoftPaq
Conexant High Definition Audio Driver
Version: 8.65.225.0
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP Elite Slice, HP Elite Slice (ENERGY STAR), HP Elite Slice Base Model, HP Elite Slice for Meeting Rooms, HP EliteDesk 705 G3 Base Model Desktop Mini PC, HP EliteDesk 705 G3 Base Model Microtower PC, HP EliteDesk 705 G3 Base Model Small Form Factor PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 35W G2 Base Model Desktop Mini PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G2 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Base Model Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G2 Base Model Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G2 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 G2 Base Model Small Form Factor PC, HP EliteDesk 800 G2 Base Model Tower PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G2 Small Form Factor PC (ENERGY STAR) Bundle, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G2 Tower PC (ENERGY STAR), HP EliteDesk 800 G2 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 800 G3 Base Model Small Form Factor PC, HP EliteDesk 800 G3 Base Model Tower PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR), HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk Refurbished 800 G2 Small Form Factor PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 All-in-One PC (ENERGY STAR), HP EliteOne 800 G1 Base Model All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G2 Base Model 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 Base Model 23-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 Base Model 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 Base Model 23.8-inch Touch All-in-One PC, HP ProDesk 400 G2 Base Model Desktop Mini PC, HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 400 G3 Base Model Desktop Mini PC, HP ProDesk 400 G3 Base Model Microtower PC, HP ProDesk 400 G3 Base Model Small Form Factor PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Microtower PC (ENERGY STAR), HP ProDesk 400 G3 Microtower PC Bundle, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 400 G3 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G3 Small Form Factor PC (ENERGY STAR) Bundle, HP ProDesk 400 G4 Base Model Microtower PC, HP ProDesk 400 G4 Base Model Small Form Factor PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 480 G3 Base Model Microtower PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 480 G3 Microtower PC (ENERGY STAR), HP ProDesk 480 G4 Base Model Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 490 G3 Base Model Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 490 G3 Microtower PC (ENERGY STAR), HP ProDesk 490 G3 Microtower PC (ENERGY STAR) Bundle, HP ProDesk 600 G2 Base Model Desktop Mini PC, HP ProDesk 600 G2 Base Model Microtower PC, HP ProDesk 600 G2 Base Model Small Form Factor PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G2 Desktop Mini PC Bundle (ENERGY STAR), HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Microtower PC (ENERGY STAR), HP ProDesk 600 G2 Microtower PC (ENERGY STAR) Bundle, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 600 G2 Small Form Factor PC (ENERGY STAR), HP ProDesk 600 G2 Small Form Factor PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Base Model Desktop Mini PC, HP ProDesk 600 G3 Base Model Microtower PC, HP ProDesk 600 G3 Base Model Microtower PC (with PCI slot), HP ProDesk 600 G3 Base Model Small Form Factor PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Microtower PC (with PCI slot) (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G3 Small Form Factor PC (ENERGY STAR), HP ProDesk 600 G3 Small Form Factor PC Bundle, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 Base Model 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 Base Model 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 Base Model 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 Base Model 20-inch Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G2 21.5-inch Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G2 Base Model 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 Base Model 21.5-inch Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G3 Base Model 21.5-inch Non-Touch All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05836798

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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