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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Printers - Samsung Printer Diagnostics Software Error Codes

This document provides the printer error codes associated with the Samsung Printer Diagnostics application. For each software error code, the cause of the error and resolution is provided, as well as whether the Samsung Printer Diagnostics application can fix the error automatically. A link to a file of printer firmware error codes is also provided.
Error Codes
Use the table to find a printer software error code, its cause and resolution, and whether the application fixes it automatically.
For printer firmware error codes, go to Error Codes for Printers.xls.
Error Code (91-XXXX : Host Application
Problem
Resolve
Fix it automatically?
91-4711
Spooler is stopped
Starts the Spooler
Yes
91-4712
The printer is not set as default
Sets the printer as default
No
91-4713
The printer port is off-line (Network Port)
Checks the network printer and, if it is available, changes the Port configuration
(“Enable SNMP Status” > Off)
No
91-4714
The printer is off-line
Sets the printer to on-line
No
91-4715
The printer port is disconnected
The printer port is “LPT1:” or “File:”
Searches printers and connects the printer port
No
91-4716
Delete pending jobs in the printer queue
Deletes the pending jobs
No
-
Unknown device
Deletes unknown devices in Device Manager
Yes
91-4717
The printer driver is not installed
Downloads driver files from the server and installs the driver (Universal Printer Driver)
No
-
Print Test page
Prints a Test page
No
91-4718
Wireless Setting
Configures the wireless settings on the device using a wizard
No
91-4719
F/W update
Checks for the latest firmware on the server and upgrades to the latest version
No
91-471A
S/W Update
Checks for the latest software on the server and upgrades to the latest version
No
91-471C
Print Test page
Prints a Test page
No
91-4720
Non-genuine toner is installed
Describes some problems caused by using non-genuine toner and recommends the use of genuine toner. Provides a toner order link.
No
91-4721
Software hotfixes are available
Checks the hotfixes for the installed software and installs them
No
91-4722
Humidity setting is required
Sets the humidity setting for the specified printer by using the value that is stored on the server
No
91-4723
Isolation Mode setting is required as None
Automates responses to the problem of printer driver isolation mode in MS Win 10 OS, and changes the mode
Yes
91-4724
Contaminated Toner Error
Resolves toner recognition errors caused by using non-genuine toner
No
91-4725
R-Support is called by a user
Provides remote customer service support
No
91-4726
Toner history
Provides toner history (need to enter service code)
No
91-4727
Network diagnostics
Diagnoses network settings for printers, wired and wireless network connections, cloud printing, server connections, etc.
No
91-4728
Fax diagnostics
Diagnoses the fax connection and reports communication errors
No

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