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HP PageWide Enterprise, HP PageWide Managed - 15.A1 jam error tray 1

Use the following procedure to check for paper in all possible jam locations related to tray 1. When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in tray 1 can produce the following error codes:
  • 15.A1.A1
  • 15.A1.D1
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 1:
  1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.
    Figure : Remove jammed paper from Tray 1
  2. Close Tray 1.
    Figure : Close Tray 1
  3. Open the left door.
    Figure : Open the left door
  4. If jammed paper is visible inside the left door, pull the paper straight out.
    Figure : Remove jammed paper from inside the left door
  5. If no jammed paper is visible, pull the service fluid container out.
    Figure : Pull out the service fluid container
  6. If jammed paper is visible in the opening behind the service fluid container, pull the paper straight out.
    Figure : Remove jammed paper from inside the printer
  7. Push the service fluid container into the printer.
    Figure : Push the service fluid container back into the printer
  8. Close the left door.
    Figure : Close the left door
  9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.