HP PageWide Enterprise, HP PageWide Managed - 15.A1 jam error tray 1

Use the following procedure to check for paper in all possible jam locations related to tray 1. When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in tray 1 can produce the following error codes:

• 15.A1.A1
• 15.A1.D1

In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 1:

1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.
   Figure : Remove jammed paper from Tray 1

   
2. Close Tray 1.
   Figure : Close Tray 1

   
3. Open the left door.
   Figure : Open the left door

   
4. If jammed paper is visible inside the left door, pull the paper straight out.
   Figure : Remove jammed paper from inside the left door

   
5. If no jammed paper is visible, pull the service fluid container out.
   Figure : Pull out the service fluid container

   
6. If jammed paper is visible in the opening behind the service fluid container, pull the paper straight out.
   Figure : Remove jammed paper from inside the printer

   
7. Push the service fluid container into the printer.
   Figure : Push the service fluid container back into the printer

   
8. Close the left door.
   Figure : Close the left door

   
9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.