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HP Customer Support - Knowledge Base

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HP Enterprise M607-M609, HP LaserJet Managed E60055-E60075, E60155-E60175 - Clear paper jams in the duplexer - 13.C, 13.D

Clear paper jams in the duplexer - 13.C, 13.D

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  • 13.CX.XX Jam in Duplexer
  • 13.DX.XX Jam in Duplexer
  • 13.B2.XX Jam in <cover or door>
  1. Open the rear door.
    Figure : Open the rear door
  2. Remove any jammed paper.
    Figure : Remove the jammed paper
  3. Close the rear door.
    Figure : Close the rear door.

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