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HP PageWide Pro 750, MFP 772, 777 - Product software issues (OS X)

The printer driver is not listed in the Print & Scan list
  1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources. If necessary, reinstall the software.
  2. If the .GZ file is in the folder, the PPD file might be corrupt. Delete the PPD file and then reinstall the software.
The product name does not appear in the product list in the Print & Scan list
  1. Make sure that the cables are connected correctly and the product is on.
  2. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Scan list.
  3. Replace the USB or Ethernet cable with a high-quality cable.
The printer driver does not automatically set up the selected product in the Print & Scan list
  1. Make sure that the cables are connected correctly and the product is on.
  2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources. If necessary, reinstall the software.
  3. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the software.
  4. Replace the USB or Ethernet cable with a high-quality cable.
A print job was not sent to the product that you wanted
  1. Open the print queue and restart the print job.
  2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printers list.
    Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printers & Scanners list.
When connected with a USB cable, the product does not appear in the Print & Scan list after the driver is selected.
Software troubleshooting
  1. Make sure that your Mac operating system is OS X v10.10 or later.
Hardware troubleshooting
  1. Make sure that the product is turned on.
  2. Make sure that the USB cable is connected correctly.
  3. Make sure that you are using the appropriate high-speed USB cable.
  4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer.
  5. Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.
You are using a generic printer driver when using a USB connection
If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product.
  1. Delete the generic printer driver.
  2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you.
  3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box.

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