Make sure that the router or product connects to the same network that your computer connects to.
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Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen).
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On the control panel dashboard, touch
(Setup).
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Touch Reports, and then touch Network Configuration Page to print the report.
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Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer.
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If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for your product.
