A "Printer Failure: There is a problem with the printer or print system..." error message displays on the printer control panel along with a "0x61000013" error code.
HP PageWide 300, 400, 500 Series - A "Printer Failure" message and "0x61000035" error code display on the printer control panel
Issue
Resolution
To resolve this error, ask the customer to turn the printer off, then back on.
If the problem persists, contact HP.
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