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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05478185

Version: 1

Advisory: HP Pro X2 612 G2 - Fingerprint Reader Is Not Detected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Apr-2017

Last updated : 19-Apr-2017

DESCRIPTION
The fingerprint reader is not detected by the computer. The fingerprint reader will not work, and it is not possible to setup the fingerprint reader for the computer.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP Pro x2 612 G2
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Synaptics VFS7552 WBF Touch Fingerprint Sensor Driver
Version: 5.2.5005.26
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP Pro x2 612 G2

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05478185

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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