HP Solutions - Get Post-Sales Support

• Solution name (e.g. Secure Print, Capture and Route, Udocx)
• SAID (Service Agreement ID) — If you have an SAID, please have it available.

1. Call the country-specific number:
   • Post-Sales Support for the Americas
   • Post-Sales Support for Europe, the Middle East, and Africa
   • Post-Sales Support for Asia Pacific and Japan
2. At the first voice prompt, say “Software.”
3. State the “Software” or “Solution” name:
   • “Access Control”
   • “Capture and Route”
   • “Insights”
   • “Secure Print”
   • “Udocx for Office 365”
   • “Udocx for Office 365 Business”
   • “Udocx for Office 365 Smart Filing”

   note:

   For any solution not listed above, say “Access Control.”

4. Provide the call agent with your contact information and, if you have one, your Service Agreement ID (“SAID”).
5. You will be routed to the Software Support center.
6. If you do not have the SAID, request that the agent “please use the Provisional SAID process.”

note:

Subscription based solutions have no SAID. Support is included for the life of the Term.