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HP Color LaserJet Enterprise CM4540 MFP - 13.B9, 13.B2, 13.FF fuser paper jam

13.B9, 13.B2, 13.FF fuser paper jam
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.B9.XX Jam in fuser
  • 13.B2.XX Jam in <Cover or Door>.
  • 13.FF.EE Door Open Jam
The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it.
  1. Open the right door.
    Figure : Location of the right door
  2. Gently pull the paper out of the pickup area.
    Figure : Location of jammed paper in pickup area
  3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
    Figure : Location of paper jam at the bottom of the fuser
      caution:
    Do not touch the rollers on the transfer roller. Contaminants can affect print quality.
  4. If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it.
    Figure : Location of paper jam in the duplex unit
  5. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.
      caution:
    The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it.
    Figure : Location of the fuser
  6. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
      caution:
    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.
    Figure : Remove jammed paper
  7. Close the jam-access door, and push the fuser completely into the product.
    Figure : Location of the fuser
  8. Close the right door.
    Figure : Location of the right door

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