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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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HP LaserJet Enterprise 700 color MFP M775 - 13.B2.A1, 13.B2.D1 jam error tray 1

13.B2.A1, 13.B2.D1 jam error tray 1

Use the following procedure to check for paper in all possible jam locations related to tray 1. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.A1
  • 13.B2.D1
  1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.
    Figure : Remove jammed paper from Tray 1
  2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
    Figure : Open the right door
  3. Gently pull the paper out of the pickup area inside the right door.
    Figure : Remove jammed paper from the pickup area
  4. Close the right door.
    Figure : Close the right door

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Country/Region: Flag New Zealand

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