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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04740445

Version: 1

HP Pro Slate 12 and 8 Tablets - When to Use Duet Pen or Stylus Mode on Tablet

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Jul-2015

Last updated : 08-Jul-2015

DESCRIPTION
The tablet does not capture what is written on the paper folio, or the tablet does not respond when writing on the tablet's surface.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP Pro Slate 12 Tablet
  • HP Pro Slate 8 Tablet
RESOLUTION
Before contacting HP, please refer to the following information to resolve the issue. If the symptoms in the DESCRIPTION continue after completing the steps below, contact HP for support.
Using the pen as a stylus
  note:
Before completing the following steps or using the pen as a tablet stylus, check that the stylus tip is in place.
  1. Swipe down twice from the tablet's top edge.
  2. Tap the Settings icon.
  3. Under Device, tap HP Duet Pen.
  4. Slide the switch next to HP Duet Pen to enable the HP Duet Pen application.
  note:
The Hover setting allows you to see the pen's location in relation to the tablet's screen. Slide the Hover switch to the right to enable Hover mode.
Writing or drawing on the tablet with the pen
  note:
Before completing the following steps or using the pen as a tablet stylus, check that the stylus tip is in place.
  1. Swipe down twice from the tablet's top edge.
  2. Tap the Settings icon.
  3. Under Device, tap HP Duet Pen.
  4. Slide the switch next to HP Duet Pen to enable the HP Duet Pen application.
  5. Exit Settings.
  6. Tap the All Apps icon.
  7. Tap HP Duet Pen application.
  8. The stylus can now be used to write or draw on the tablet.
Using the pen to capture writing on the HP Paper Folio (sold separately)
  note:
Do not place labels or stickers on or covering any part of the HP Duet Pen ultrasonic microphones. The pen and tablet use ultrasonic sound to determine pen position and track movement in off-screen mode. See Identifying components on page 5 for the locations of the HP Duet Pen ultrasonic microphones.
  1. Insert the tablet into the HP Paper Folio so that the camera hole of the folio and the camera on
    the tablet align.
  2. Rotate the folio so that the empty notebook side is on the left or the
  3. Ensure the ink-pen tip is in place.
  4. Write on the paper.
      note:
    For best results, use the HP Paper Folio on a flat surface and do not block the space between the tablet and the paper in the folio. When the active pen is within 10 mm of the tablet screen, the tablet ignores other input, such as your palm touching the screen.

Hardware platforms affected : HP Pro Slate 12 Tablet, HP Pro Slate 8 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04740445

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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