HP PCs, Printers - Finding the Serial Number

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HP PCs, Printers - Finding the Serial Number

This document is for all HP products.

A unique identifying number, called a serial number, is applied to every HP product. A serial number is often needed to speak with support, service the product, or determine if the product is still under warranty. Select your product for steps to find the serial number.

Computers

A serial number is applied to the surface on every HP computer. In addition, if the computer is working, you can use Windows to retrieve the number.

From Windows

Find the serial number by typing a command into Windows.

Use a key press combination to open a system information window:
- For laptop computers, from the built-in keyboard, press Fn + Esc.
- For desktop or All-in-One computers, press Ctrl + Alt + S.
Find the serial number in the window that opens. If a System Information does not open, continue these steps to find the serial number.
Search Windows for CMD.EXE, and open Command Prompt from the search results.

A command window opens.
At the command prompt, type wmic bios get serialnumber , and then press Enter.

From labeling on the computer

Search the outside of your computer for a number labeled as Serial Number, S/N, or SN. The number might appear on a product identification label or as etched text on the product’s surface. Use a magnifying glass to help find and read the serial number.

Examples of where you might find the serial number:

On the underside or back edges of the laptop
If you have a laptop with a removable battery, inside the battery compartment
If you have a detachable laptop, between the tablet and the dock (remove the tablet to reveal the serial number)
On the underside of the stand on some all-in-one computers

Figure : Example of a serial number on the underside of a laptop

Label on the back panel of a notebook pc

Figure : Example of a serial number inside a laptop battery compartment

Serial number inside battery compartment

Figure : Example of a serial number on the back of an All-in-One PC

Product information label on the bottom of the back of an HP All-in-One desktop computer

Figure : Example of a serial number on the side of a desktop PC

Product information label on the side of an HP desktop computer

Printers

A serial number is applied to the surface of every HP printer. In addition, if you have connected the printer to a computer, you can use HP software to retrieve the number.

From the labeling on the printer

Search your printer for a number labeled as Serial Number, Serial No, S/N, or SN. The number is printed on a label. You might need to open the ink cartridge access area or scanner lid to reveal the label. Use a magnifying glass to help find and read the serial number.

Figure : Example of a serial number on the back of a printer

Figure : Example of a serial number inside the ink cartridge access area

Image shows serial number in cartridge access area

Figure : Example of a serial number on a Sprocket printer

From the printer software (Windows)

You can find the serial number using the HP Printer Assistant, Solution Center, or LaserJet software installed on your computer.

Search Windows for HP, and then select the printer name from the list of results. Depending on your printer, HP Printer Assistant, Solution Center, or LaserJet software opens.

HP Printer Assistant

Find the serial number in HP Printer Assistant.

Click Print, Scan, & Fax at the top of the window.
Under Print, click Maintain Your Printer.

The HP Toolbox opens.
Click the Device Information tab.

Figure : Example of a serial number in HP Printer Assistant software

HP Solution Center

Find the serial number in HP Solution Center.

Click Help (?) at the bottom of the Solution Center window.
In the Additional Resources section, hover over Tools, and then click Technical Information.

Figure : Example of a serial number in HP Solution Center software

LaserJet software

Find the serial number in HP LaserJet software.

Click HP Device Toolbox, click the name of your printer, and then click OK.
Click the Home tab, and then click Device Configuration.

Figure : Example of a serial number in HP LaserJet software

From the printer software (Mac)

You can find the serial number using the HP Utility printer software on your macOS or OS X computer.

Open Finder , and then click Go in the top menu bar.
Click Applications, and then double-click the HP folder.
Double-click HP Utility.

The HP Utility window opens.

Figure : HP Utility listed in Applications
Select your printer model from the DEVICES list.

Figure : Selecting your printer model from the Devices list
Double-click the Device Information icon .

Figure : Double-clicking the Device Information icon

The HP Utility Device Information window opens to display the printer model information, including the serial number.

Figure : Example of the Serial Number

Monitors

Most monitors can display the serial number from the on-screen display. If your monitor is working, use the menu buttons on the monitor to open the on-screen menu, and select Information. The serial number displays from the information window if available.

If your monitor is not working or the on-screen menu does not display the serial number, the serial number can be found on a label adhered to the monitor. Look for a number labeled as Serial Number, Serial No, S/N, or SN. The label is found on the back of most monitors, but some might have the label on the underside of the pedestal or behind a cosmetic cover that can be easily removed. Use a magnifying glass to help find and read the serial number.

Figure : Example of a serial number label on the back of a monitor

Other HP products

For almost all HP products, the serial number can be found from one of the following locations.

A label attached to the product (usually on the underside)
Laser etching on the surface of the product
Inside the battery compartment
A purchase invoice or receipt
Product packaging or shipping box
Documentation that came with the product

Use a magnifying glass to help find and read the serial number. For small items, such as accessories, the number might not be available from the product exterior and is only available from original product packaging, documentation that came with the product, or the invoice or proof of purchase material.

Supplies and consumables, such as ink or toner cartridges, do not have a serial number.

Figure : Example of a serial number label on the back of a calculator