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HP Chromebooks and Chromeboxes - What to do if you forget your sign-in password (Chrome OS)

This document applies to HP Chromebook and Chromebox computers with Chrome OS.
The sign-in password prevents unauthorized access to your HP Chromebook or Chromebox. The device requires a Google Account password to sign in. If you forget your password, you are prevented from using the computer.
Use this document to help you reset the password you use to sign in to your Chrome device.
Before you begin
Before attempting to reset your Google Account password, make sure that you are using the correct keyboard layout. In Chrome, the keyboard layout can be changed by pressing the Alt + Shift keys. If you have more than one language input method set up, make sure that you are using the correct keyboard layout to type your password.
Resetting the Google Account password online
If you have forgotten the password for the Google Account that you use to sign in to your Chrome device, you can reset the password using any computer or device with Internet access.
  1. Open an Internet browser and navigate to the Google Account Recovery Web page (in English).
  2. Select I don't know my password, and then enter the email address that you use to sign in to Google.
  3. Click Continue, and then follow the on-screen instructions to reset your password.
When the password is reset, you can sign in to your Google Account on your Chrome device using the new password. Make sure the Chrome device is connected to the Internet before attempting to sign in.
  note:
When you log in with the new password, you are notified that using the new password will delete locally-stored data on the computer. Local data stored by other user accounts on the same device is not deleted.
Related support
For more information about Google Account password recovery options, see the Google Support article Set forgot password options (in English).
For more information about Google Accounts on your HP Chromebook or Chromebox, refer to the HP support document Creating and Using Accounts on Your HP Chromebook or Chromebox (Chrome OS).

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