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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04391090

Version: 1

Advisory: HP T510 Flexible Thin Client - Internet Explorer Displays Error: "Internet Explorer Has Stopped Working" When Attempting to Play a Flash Video

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 31-Jul-2014

Last updated : 05-Apr-2018

DESCRIPTION
Internet Explorer 10 displays the following message when attempting to play a flash video:
Internet Explorer has stopped working
The issue occurs if the Adobe Flash player plug-in is not present and the IE attempts to play the video using the HTML 5 media element.

SCOPE
Information in this document applies to the following:
Systems:
  • HP t510 Flexible Thin Client
  • HP t510 Flexible Thin Client (ENERGY STAR)
Operating Systems:
  • Microsoft Windows Embedded Standard 7 (WES 7)
RESOLUTION
Internet Explorer 10 does not support flash media playback using the HTML 5 media element. Workaround the issue using one of the following options:
Option 1: re-enable the Adobe Flash Player plug-in (shockwave flash object)
  1. Open Intenet Explorer
  2. Click Tools (gear icon)
  3. Select Manage add-ons
  4. Click Toolbars and Extensions
  5. Select Shockwave Flash Object under Adobe Systems Incorporated
  6. Click Enable
  7. Click Close

Option 2: Use software rendering instead of GPU rendering:
  1. Open Internet Explorer
  2. Click Tools (gear icon)
  3. Select Internet Options
  4. Click Advanced
  5. Select Use software rendering instead of GPU rendering*
  6. Click OK
  7. Restart the computer
NOTE: this option can have a performance impact as it shifts video rendering to the CPU
Option 3: downgrade the Thin Client image to an earlier version that has Internet Explorer 9
Use both of the following SoftPaqs to downgrade to the latest image version that includes Internet Explorer 9:
SoftPaq Description
Release Notes
Download SoftPaq
Microsoft Windows Embedded Standard 7E 8G-Flash Image (Part 1 of 2)
Version: 6.1.7601.290
Revision: A
SoftPaq Description
Release Notes
Download SoftPaq
Microsoft Windows Embedded Standard 7E 8G-Flash Image (Part 2 of 2)
Version: 6.1.7601.290
Revision: A

Hardware platforms affected : HP t510 Flexible Thin Client, HP t510 Flexible Thin Client (ENERGY STAR) (deleted)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04391090

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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