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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04281330

Version: 1

HP EliteBook 820 G1 Notebook PCs - Device Manager Displays Yellow Errors and Battery Does Not Retain Power After Installing Hardware Enabling Drivers

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-May-2014

Last updated : 09-May-2014

DESCRIPTION
The computer's battery loses power faster than normal after using a Japan Driver Recovery DVD (DRDVD) to install Hardware Enabling drivers. Device Manager may also display yellow errors next to the Atmel maXTouch Controller and Atmel maXTouch Digitizer.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 820 G1 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
WWAN Modules:
  • ME906J HIGHLANDER (DoCoMo)
  • ME906J RODEO (KDDI)
RESOLUTION
To resolve the issue, download and install the DRDVD's HP Essential System Updates drivers, then restart the computer.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04281330

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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