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HP Customer Support - Knowledge Base

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HP OfficeJet Enterprise Color X555, MFP X585 - 15.A0 jam error in optional tray 3

15.A0 jam error in optional tray 3

Use the information in this document to clear a paper jam in tray 3. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 15.A0.03
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 3:
  1. Open Tray 3 and pull it straight out to remove it from the printer.
    Figure : Open the tray
  2. Reach inside the opening of Tray 3 and remove the sheet by pulling it to the right and then out of the printer.
    Figure : Remove jammed paper from the opening of Tray 3
  3. If the jam cannot be cleared at the tray, try clearing the jam from the lower left door.
    Figure : Remove jammed paper from the lower left door
  4. Reinsert Tray 3 into the printer and then push it in to close the tray.
    note:
    When closing the tray, push in the middle, or with even pressure on both sides. Avoid pushing on one side only.
    Figure : Reinsert and close Tray 3

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