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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet T7100 Printer Series - Text is Blurry or Overlaid on Other Text When Printing a PDF

Issue
When printing a PDF using the PS driver or the EWS (Embedded Web Server), the text comes out blurry or overlaid on top of other text. This error only occurs when using firmware version DRG_01_00_09.6. It does not occur when using versions DRG_01_00_10 or DRG_02_00_00.12.
Solution one: Update the firmware
Select one of the following methods to download and then install the firmware.
Solution two: Print from Adobe Acrobat
Follow these steps for a printing workaround using Adobe Acrobat.
Important: This workaround is only successful if you are using the PS driver.
  1. Open the file you want to print in Adobe Acrobat.
  2. Click File.
  3. In the dropdown menu, click Print.
  4. Click Advanced.
  5. Click the box next to Print as image. A checkmark displays in the box.
  6. Click OK.
  7. Click OK to print.

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Country/Region: Flag New Zealand

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