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HP Customer Support - Knowledge Base

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Information

Fix Windows 10 Update Issues
> Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
> Resolve Windows 10 or update issues on HP computer – Click Here

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Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Pavilion 500-130a Desktop PC Product Specifications

Product release information

Product number

E9T69AA

Release date

5-Dec-2013

Country/region sold in

Australia/New Zealand

Motherboard

MS-7778 (JasmineR)

Figure : Motherboard top view

Manufacturer: MSI
Form factor: uATX: 24.4 cm (9.6 inches) x 24.4 cm (9.6 inches)
Chipset: AMD A75 FCH
Memory sockets: 4 x DDR3
Front side bus speeds: 4 lanes, 5 GT/s per lane
Processor socket: FM2
Expansion Slots:
- 1 PCI Express x16 (Gen2.0)
- 3 PCI Express x1 (Gen2.0)
- 1 half-length mini card
For more details, see JasmineR motherboard specifications.

Processor

AMD A6 6400K

TDP: 65W
Operating speed: Up to 3.9 GHz (up to 4.1 GHz turbo)
Number of cores: 2
Socket: FM2

Processor upgrade information

TDP: up to 100 W
Socket type: FM2

Motherboard supports the following processor upgrades:

Processor	TDP
AMD Sempron 240 (Trinity) Dual Core	up to 65 W
AMD A4-5300 (Trinity) 65W Dual Core	up to 65 W
AMD A6-5400K (Trinity) Dual Core	up to 65 W
AMD A8-5500 (Trinity) Quad Core	up to 65 W
AMD A8-5600K (Trinity) Quad Core	up to 100 W
AMD A10-5700 (Trinity) Quad Core	up to 65 W
AMD A10-5800K (Trinity) Quad Core	up to 100 W
AMD A10-6700 (Trinity) Quad Core	up to 65 W
AMD A10-6800K (Trinity) Quad Core	up to 100 W
AMD Athlon X2 340 (Trinity) Dual Core	up to 65 W
AMD Athlon X4 740 (Trinity) Quad Core	up to 65 W
AMD A4 6300 (Richland) Dual Core	up to 65 W
AMD A6 6400K (Richland) Dual Core	up to 65 W
AMD A8 6500 (Richland) Quad Core	up to 65 W
AMD A8 6600K (Richland) Quad Core	up to 100 W
AMD A10 6700 (Richland) Quad Core	up to 65 W
AMD A10 6800K (Richland) Quad Core	up to 100 W
AMD FX670K (Richland) Quad Core	up to 65 W

Memory

16 GB

Amount: 16 GB
Speed: PC3-12800 MB/s
Type: DDR3-1600

Memory upgrade information

Dual channel memory architecture
Four 240-pin DDR3 DIMM sockets
Supports DDR3 DIMMs
- PC3-10600 (DDR3-1333)
- PC3-12800 (DDR3-1600)
- PC3-14400 (DDR3-1866)
32 GB unbuffered max memory
Supports 1 GB, 2 GB, 4 GB or 8 GB DIMMs
Supports up to 4 GB on 32-bit systems

note:
32-bit systems cannot address a full 4.0 GB of memory.
Supports up to 32 GB on 64-bit systems

note:
Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system.

Video graphics

Integrated Graphics

*Integrated video is not available if a graphics card is installed.

Integrated graphics
DX 11
Supports PCI Express x16 graphics cards (Gen 2.0 speed)

Sound/Audio

Integrated IDT 92HD73E Audio

Audio codec: IDT 92HD73E
7.1 channel audio

Networking

Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz) 1 X 1 technology

Figure : Wireless card - top view

Interface type: PCI express half-length mini card
Data transfer speeds: Up to 150 Mbps
Transmission standards: 802.11b/g/n
Antenna: Single band 2.4 GHz
Operating range: Depends on environment
Security:
- WPA-PSK
- WPA2-PSK
- TKIP
- AES

LAN: 1000BASE-T

Technology: Atheros AR8161L gigabit Ethernet controller
Data transfer speeds: up to 10/100/1000 Mb/s
Transmission standards: 1000BASE-T Ethernet

Hard drive

2 TB

Figure : Hard drive

Size: 2 TB
Interface: SATA
Rotational Speed: 7200 RPM

CD/DVD disc drive

SuperMulti DVD Burner drive

Figure : Optical drive

Interface: SATA
Data buffer memory: 2 MB minimum
Disc diameter: 120 mm
Write and read speeds for supported formats and disc types are shown in this table:

Formats/Disc types	Write speeds	Read speeds	Storage capacity
DVD
DVD-ROM SL	NA	up to 16x	up to 4.7 GB
DVD-ROM DL	NA	up to 8X	up to 8.5 GB
DVD+R SL	up to 16x	up to 12X	up to 4.7 GB
DVD+R DL	up to 8x	up to 8x	up to 8.5 GB
DVD+RW SL	up to 8x	up to 8x	up to 4.7 GB
DVD+RW DL	not supported
DVD-R SL	up to 16x	up to 12x	up to 4.7 GB
DVD-R DL	up to 8x	up to 8x	up to 8.5 GB
DVD-RW SL	up to 6x	up to 8x	up to 4.7 GB
DVD-RW DL	not supported
DVD-RAM	up to 5x	up to 12x	4.7 GB
CD
CDROM	NA	up to 40X	up to 700 MB
CDR	up to 40X	up to 40X	up to 700 MB
CDRW	up to 24X	up to 32X	up to 700 MB
CD-DA	NA	up to 32X	up to 700 MB
Video CD	NA	up to 16X	up to 700 MB

Memory card reader

7-in-1 multimedia card reader

Figure : View of memory card reader

Supports the following cards:

Secure Digital™ (SD)
Secure Digital High Capacity (SDHC)
SDXC
Memory Stick
Memory Stick Select
Memory Stick PRO
Memory Stick MagicGate

Computer Case

Tower

Height: 36.7 cm (14.48 inches) unpacked
Width: 17.5 cm (6.91 inches) unpacked
Length: 38.9 cm (15.35 inches) unpacked
Weight: 7.15 kg (15.77 lbs) - without packaging

Bay size	Total Bays*
13.33 cm (5.25 inch) ODD	1
8.89 cm (3.5 inch) HDD	1
* Bays may be occupied by existing hardware.

Power Supply

Internal 300W (100V-240V)

Form factor: Internal ATX
Total wattage: 300W
Nominal input voltage range: 200-240V/3A (50-60Hz)
Dimensions: 150mm x 140mm x 86mm (5.9 x 5.5 x 3.4 inches)

I/O Ports

Front I/O ports

USB 3.0: 2
Headphone: 1
Microphone: 1

Back I/O ports

Figure : Back I/O panel

USB 2.0: 2

Optical S/PDIF-out port

VGA

DVI-D

LAN

USB 2.0: 2

USB 3.0: 2

Audio: Center/Subwoofer port (yellow orange)

Audio: Rear Speaker Out port (black)

Audio: Side Speaker Out port (gray)

Audio: Line In port (light blue)

Audio: Line Out port (lime)

Audio: Microphone port (pink)

Keyboard, mouse and input devices

USB keyboard with volume control

note:
Keyboard layout, functionality, and color may vary by country/region.

Figure : Top view of keyboard

Interface: USB
Cable length: 1.8 m (5.9 ft)
Dimensions:
- Height: 27.3 mm (1 in)
- Width: 143.7 mm (5.6 in)
- Length: 421.5 mm (16.5 in)
Special buttons:
- Volume control
- Mute
- Sleep
- 3 configurable hot keys

USB optical mouse

note:
Mouse color may vary by country/region.

Figure : Side view of mouse

Interface: USB
Buttons:
- 2 primary buttons
- Clickable scroll wheel
Dimensions:
- Cable length (external): 1.8 meters (5.9 feet)
- Length: 109.6 mm (4.3 in)
- Width: 143.7 mm (5.6 in)
- Height: 58 mm (2.2 in)
- Weight: 94 g (3.3 oz)
- Sensor Optical: 1000 DPI sensitivity

Software

Titles that shipped with PC

note:
HP provides basic support for software that comes with the computer. For in-depth feature assistance, refer to the help section in the software or on the software vendor's Web site.

Software Category	Software Title	Recovery Manager: Program Reinstallation
Operating System	Microsoft Windows 8 (64-bit)	No
CD/DVD Burning	CyberLink Power2Go	Yes
Entertainment, Music & Games	CyberLink PowerDVD (for CD, DVD and Blu-ray playback) DTS Sound + HP Games rara music	Yes No No No
Productivity	7 zip HP QuickStart Microsoft Office Trial (online activation required)	Yes No No
Imaging, Photography, Video & Film	CyberLink Photo Director	Yes
Connected with HP	HP Connected Photo	No
Security	Norton Internet Security 2013 (60-day security update subscription) Norton Studio	No No
Support	HP PC Hardware Diagnostics UEFI HP Support Assistant	No Yes
Recovery	HP Recovery Manager	No
Browser	Microsoft Internet Explorer 10	No

note:
This support document provides specifications and component images that reflect the original design intention for all PCs of this model. Under certain circumstances, a factory or service provider may install a component that meets or exceeds the listed specification and/or appears different than the image shown.

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