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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03590827

Version: 1

Advisory: HP Compaq Elite 8300 Desktop PCs - USB 2.0 Ports on the Backplane May Be Confused With USB 3.0 Ports

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Nov-2012

Last updated : 05-Dec-2012

DESCRIPTION
USB 3.0 ports on the back of computers listed in the "Scope" may be associated with the USB 2.0 logo instead of the USB SuperSpeed logo (standard for USB 3.0). This may cause you to mistake a USB 3.0 port for a USB 2.0 port.
Figure 1. USB logo
Figure 2. USB SuperSpeed logo, normally used to designate USB 3.0 ports
This issue only applies to USB ports on the back of the computers.

SCOPE
Information in this document applies to the following:
  • HP Compaq Elite 8300 Microtower PC
  • HP Compaq Elite 8300 Small Form Factor PC
RESOLUTION
Devices that need to be available before the operating system loads (mouse, keyboard, bootable storage device, etc.) should be connected to USB 2.0 ports (black ports). USB 2.0 ports can be distinguished from USB 3.0 ports by the color of the port connectors; USB 2.0 port connectors are black and USB 3.0 port connectors are blue although both may have the USB 2.0 logo associated with them.
Figure 1. USB 3.0 ports are blue even though they may have the USB 2.0 logo associated
Figure 2. USB 2.0 ports are black

Hardware platforms affected : HP Compaq Elite 8300 Microtower PC, HP Compaq Elite 8300 Small Form Factor PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03590827

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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