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HP Deskjet 3520 e-All-in-One series - Scan tips and troubleshooting (Mac OS X)

Scan tips
  • Make sure that the original is face down and aligned with the right front corner of the glass.
  • For best results, clean the scanner glass and make sure that there are no foreign materials adhering to it.
  • If you are scanning over a wireless network and you have a firewall on your computer, you may need to configure the firewall to allow a connection with the printer. For more information, visit the HP Wireless Printing Center online:
Scan troubleshooting: Image quality
If the scan quality is not what you were expecting, make sure that the original is loaded correctly. It should be face down with the corner aligned with the right front edge. For best results, clean the scanner glass and make sure that there are no foreign materials adhering to it.
Solution: Clean the glass
  1. Turn off the printer, unplug the power cord, and raise the lid.
  2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.
      caution:
    Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the printer. Spray or moisten the cloth before you apply it to the glass.
  3. To prevent spotting, dry the glass with a dry, soft, lint-free cloth, such as those used to clean eyeglasses.
  4. Plug in the power cord, and then turn on the printer.
Scan troubleshooting: Scan failure
If nothing happens when you try to scan, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: If you are scanning over a wireless network, enable the Scan to Computer feature
  1. If you are trying to scan from the printer's front panel, then you may need to enable the wireless Scan to Computer feature. Check the printer's front panel for an error message that says: No Computer Found. Make sure the printer software is installed on your computer and that "Scan to Computer" is enabled via the printer software.
      note:
    The Scan to Computer feature is enabled by default during installation, but it may have been manually disabled in the HP software.
  2. Open the HP Utility.
  3. Under Scan Settings, click Scan to Computer.
  4. Make sure that Enable Scan to Computer is selected.
  5. Try scanning again.
  6. If your printer still cannot connect to the wireless network, more wireless troubleshooting information is available at the HP Wireless Printing Center:
Solution 2: Wait for the printer to finish other tasks
  1. Check the On button light. If it is blinking, the printer is busy.
    If the printer is performing another task such as printing or copying, your scan job will be delayed until the printer completes the current task.
  2. Wait for the current operation to complete and for the On button light to stop blinking.
  3. Try scanning again.
Solution 3: Restart the program
  1. Close and restart the program from which you were scanning.
  2. Try scanning again.
Solution 4: Close all open programs
  1. Close open programs.
      note:
    This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.
  2. Try scanning again.
Solution 5: Check the power connection and reset the printer
  1. Make sure the power cord is firmly connected to both the printer and the power adapter, if your printer came with one.
      Figure : Graphic - Check the power cord connections
    1. 1 Power connection to printer
    2. 2 Connection to power outlet
  2. Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On button to turn on the printer.
      note:
    If the printer is not receiving electrical power, connect it to another power outlet.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 15 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. If the printer does not turn on by itself, press the On button to turn on the printer.
  9. Try scanning again.
Solution 6: Restart the computer
  1. Close all programs and restart your computer.
  2. Try scanning again.
Solution 7: If you are using a USB connection, disconnect and reconnect the USB cable
  1. Disconnect the USB cable from the printer and the computer.
  2. Wait 5-10 seconds.
  3. Reconnect the USB cable to the printer and computer.
    Figure : Graphic - Check the USB cable
      note:
    Long USB cables can adversely affect performance. Verify that the cable does not exceed 3 meters in length.
    Also, make sure you did not accidentally plug the USB cable into the Ethernet port. The Ethernet port is very similar to the USB port, and the USB connector fits into the Ethernet port.
  4. Try scanning again.
Solution 8: If you are using a USB connection, try using another USB port on the computer
  1. If there are other USB devices connected to the computer, disconnect the other devices, except for the keyboard and the mouse.
  2. If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.
  3. Try scanning again.
Solution 9: If you are using a USB hub, make sure the hub is functioning properly
  1. Unplug and replug the USB cable into the hub, and then try using the printer again.
  2. Turn off the hub, and then turn it on again.
  3. Disconnect the USB cable from the hub, and then connect it directly to the computer.
  4. Try scanning again.
Solution 10: Uninstall and reinstall the HP printer and software
  1. Open HP Uninstaller and follow the directions to remove the software.
  2. Disconnect the printer from your computer, and then restart your computer.
  3. Insert the CD-ROM that came with your printer into your computer’s CD-ROM drive, and then start the Setup program.
  4. Follow the onscreen instructions and the instructions that came with the printer.
  5. Try scanning again.
Solution 11: Contact HP support
  1. If none of these solutions helped you, HP provides various assisted support options for your product.
    To expedite the support contact, have the following information available:
    • Product name (HP Deskjet 3520 e-All-in-One series)
    • Model number (located inside the cartridge door)
      Figure : Graphic - Locate model number
    • The serial number of the printer (a 10-character code)
      The serial number is located on a sticker on the back or bottom of the printer. The serial number is the 10-character code on the sticker. It contains numbers and letters, but no dashes.
  2. Follow the link below to view the support page for your printer.
    If prompted, choose your country/region, and then click Contact HP for information about contacting technical support.
  3. Visit HP Support Forums and connect with HP users to get insights, tips, and answers to questions about your printer. Follow the link below to view the forums. (HP Support Forums may not be available in all languages.)

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