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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02785949

Version: 1

HP Notebook PCs - Disabled WWAN Device in F10 BIOS Setup Environment Still Appears Within Operating System

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Apr-2011

Last updated : 08-Apr-2011

DESCRIPTION
For certain notebooks, the WWAN device will still appear in the Device Manager unless both the WWAN and GPS devices are disabled in the F10 BIOS setup.
Additionally, the WWAN device will not have functionality if it is disabled in the F10 BIOS menu, regardless of if it appears in the Device Manager.

sourceInformation

SCOPE
HP EliteBook 8460p Notebook PC
HP EliteBook 8560p Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6560b Notebook PC
RESOLUTION
To resolve this issue, remove power from the WWAN device by disabling both the WWAN and GPS devices within the F10 BIOS menu. To do this, complete the following steps.
  1. Power on or restart the notebook PC.
  2. Press F10 when the HP logo displays.
  3. Scroll using the arrow keys and disable both the WWAN and GPS settings.

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA02785897

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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