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HP t5570 Thin Client - Software Add-Ons May Not Update Via the FTP Site Stated in Easy Tools

Issue
When end users first set up the Thin Clients and boot, they go through the GUI of the HP Easy Tools. When the GUI arrives at the menu to download and install updates from the FTP Site, which can be seen within the GUI and at the following link:
Click here to access the information on Parent Directory at ftp://ftp.hp.com/pub/tcimages/EasyUpdate/AddOns/WES09/t5570/.
The end user receives an error message stating:
Could not retrieve information from server. Downloading files failed.
Solution
The reason for this issue is because in the BIOS of the HP t5570, the product name is mentioned as HP T5570 Thin Client but should be named HP T5570.
The resolution of this issue should be fixed within the next Service Pack release scheduled sometime around the end of March 2011.
The workaround is to manually download and install from the FTP Server, bypassing HP Easy Tools.

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