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HP Photosmart C4600, C4700 Printers - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

This document is for HP Photosmart C4610, C4635, C4640, C4650, C4670, C4680, C4683, C4685, C4688, C4740, C4750, C4780, C4783, C4785, C4788, C4793, C4795, C4798, and C4799 All-in-One printers.

The error message 'Out of Paper' displays on the control panel and the product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software.

The following video demonstrates what to do when the printer does not pick up or feed paper. The outside of the product might look different, but the steps are the same for your product.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Perform a reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a product reset.

Step one: Reset the product

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Step two: Print a self-test report

Follow these steps to print a self-test report.

IMPORTANT: Try printing a self-test report, even if the solution resolves the issue.

Load plain white paper in the input tray.
Touch the lower-left corner of the control panel 4 times until Support Menu displays on the control panel, and then touch OK.

note:
The OK button becomes visible when you access the Support Menu
Figure : Touch the lower left of the control panel

Lower-left corner of the control panel
Touch the Menu button () next to Support in the upper-right corner of the control panel until Reports Menu displays, and then touch OK.
Touch the Menu button () in the upper-right corner of the control panel until Printer Status Report displays, and then touch OK.

The product prints the self-test report.

If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
If the issue persists, continue with the next solution.
If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the paper

Remove the stack of paper from the tray.
Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

note:
If you find obstructions in the paper path, skip to the section on cleaning the rollers.
Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
Tap the stack of paper on a flat surface to align the edges.
Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

note:
You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

Lower the output tray, and then slide the paper width guide out as far as it will go.

Figure : Lower the output tray, and then slide the paper width guide
Load the paper into the tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

Figure : Load the paper

note:
Make sure that all the paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.
Slide the paper width guide inward until it stops at the edge of the paper. Do not push the guide in so tightly that it binds against the paper.

Figure : Slide the paper width guide in

Step three: Print a self-test report

Follow these steps to print a self-test report.

IMPORTANT: Try printing a self-test report, even if the solution resolves the issue.

Load plain white paper in the input tray.
Touch the lower-left corner of the control panel 4 times until Support Menu displays on the control panel, and then touch OK.

note:
The OK button becomes visible when you access the Support Menu
Figure : Touch the lower left of the control panel

Lower-left corner of the control panel
Touch the Menu button () next to Support in the upper-right corner of the control panel until Reports Menu displays, and then touch OK.
Touch the Menu button () in the upper-right corner of the control panel until Printer Status Report displays, and then touch OK.

The product prints the self-test report.

If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
If the issue persists, continue with the next solution.
If the self-test report does not print, continue with the next solution.

Solution three: Clean the rollers

Dust or paper residue on the rollers inside the product can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the rollers in the rear of the product

Gather the following materials:
- A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
- Distilled, filtered, or bottled water (tap water might damage the product)
- Clean, lint-free cotton swabs
Press the Power button () to turn off the product.
Disconnect the power cord from the rear of the product.
Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

Figure : Remove the rear access door
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

Figure : Rotate and clean the rollers
Lightly dampen a cotton swab.
Locate the two internal pick rollers just inside the rear of the product.

Figure : Location of internal pick rollers

Figure : The two internal pick rollers
Place the swab against the internal pick rollers, and then rotate them upward with your fingers to remove any dust or dirt buildup.
Allow the rollers to dry for 10 or 15 minutes.
Gently push the rear access door into the product until it snaps firmly into place.

Figure : Reattach the rear access door
Reconnect the power cord to the rear of the product.
Press the Power button to turn on the product.

Step two: Print a self-test report

Follow these steps to print a self-test report.

IMPORTANT: Try printing a self-test report, even if the solution resolves the issue.

Load plain white paper in the input tray.
Touch the lower-left corner of the control panel 4 times until Support Menu displays on the control panel, and then touch OK.

note:
The OK button becomes visible when you access the Support Menu
Figure : Touch the lower left of the control panel

Lower-left corner of the control panel
Touch the Menu button () next to Support in the upper-right corner of the control panel until Reports Menu displays, and then touch OK.
Touch the Menu button () in the upper-right corner of the control panel until Printer Status Report displays, and then touch OK.

The product prints the self-test report.

If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
If the self-test report prints, but the original document does not, continue to the next solution in this document.
If the self-test report does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
- If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
- If the self-test report prints when slowly pushing the paper farther in, try printing the original document again. The paper might not be loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.
- If the paper only feeds through the product when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Solution four: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Follow these steps in the order presented to make sure that the driver paper settings match the paper in the tray.

Return to the document you were trying to print when the issue occurred.
Click File, and then click Print. The Print window opens.

Figure : Click File, and then click Print
Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Click the Features tab.
From the Paper type drop-down list, select the paper type that matches the paper in the product.
From the Size drop-down list, select the paper size that matches the paper in the product.

For example, if you have 101.6 x 152.4 mm (4 x 6 inch) photo paper loaded in the paper tray, select 4x6in. or 4x6in. (tab).

If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
1. Select Custom from the Size drop-down list or the Custom tab.
2. In the Name dialog box, type a name for the new custom size.
3. In the Width and Length boxes, type the dimensions.
4. Select the unit of measurement, and then click Save.
5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.
  
  note:
  You must exit the Properties dialog box to apply your changes.
6. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.
Click OK, and then click OK again to print the document.

If the document prints, the issue is resolved, and there is no need to continue troubleshooting.
If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the end of this document to check other possibilities.
If the document does not print, continue with the next solution.

Solution five: Service the product

Only service the product if you have already tried all of the previous solutions and the product does not print a self-test report on plain white paper.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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