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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Color LaserJet CP6015, CM6030 and CM6040 MFP Product Series - Warmth on the side of the Printer

What is it?
Customers may notice warmth on the right side of the CP6015/CM6030 or CM6040 printer. This is not a concern, as the fuser is on this side, and the fans also exit air from the printer on this side.
  note:
The IEC-60950-1 Safety International Standard, states that the Maximum Temperature allowed for External Plastic surfaces of the equipment that might be touched is 95 Cº. The HP CP6015/CM6030 and CM6040 products are within specifications in regards to this external plastic surface temperature.
How does it work?
The fuser is heated in order to fuse the toner to the paper. When the printer is properly installed with enough space around it as recommended, the heat from the fuser/printer will be dispersed as it comes out from the printer. Below are the recommended installation spaces required for the printer .
Figure :
Figure :

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Country: Flag New Zealand

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