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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01463665

Version: 1

HP Notebook PCs - Notebook PC With PGP Encryption Software Displays Blank Screen After POST

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-May-2008

Last updated : 21-May-2008

DESCRIPTION
The notebook PC with PGP encryption software installed, displays blank screen after POST (Power On Self Test) but before the operating system load, when connected to an external monitor with the notebook PC display lid closed. Opening the notebook PC lid displays the PGP software logon screen.

sourceInformation

SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
To resolve this issue, download and install the BIOS update for the appropriate notebook PC shown in the tables below:

HP Compaq 6515b Notebook PC
HP Compaq 6715b Notebook PC
HP Compaq 6715s Notebook PC
Softpaq Description
Information
Download
HPQFlash for HP Notebook System BIOS (68YTT) - Microsoft Windows/Vista-Based, VERSION: F.0B
ROM Image for HP Notebook System BIOS (68YTT) Remote ROM Flash - SSM Compliant, VERSION: F.0B
ROMPaq for HP Notebook System BIOS (68YTT) - FreeDOS Bootable Media, VERSION: F.0B
HP Compaq 8510p Notebook PC
HP Compaq 8510w Mobile Workstation
Softpaq Description
Information
Download
HPQFlash for HP Notebook System BIOS (68MVD) - Microsoft Windows/Vista-Based, VERSION: F.11
ROMPaq for HP Notebook System BIOS (68MVD) - FreeDOS Bootable Media, VERSION: F.11
  note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com.

Hardware platforms affected : HP Compaq 6515b Notebook PC, HP Compaq 8510p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA01463041

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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