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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01361382

Version: 1

HP Notebook PCs - Windows Sound Recorder Volume Level is Low Even With Recording and Playback Volume on Maximum

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Feb-2008

Last updated : 03-Jun-2008

DESCRIPTION
The Windows Sound Recorder volume level is very low even with the Windows recording and playback volumes set to maximum.

sourceInformation

SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
To resolve this issue, perform the following:
  1. Download and install Conexant Audio Driver for Microsoft Windows XP, Version 3.34.0.51 (SP38314) or later:
    Softpaq Description
    Information
    Download
    Conexant CX20549-12 Audio Driver for Microsoft Windows XP, VERSION: 3.34.0.51 REV: A
      note:
    A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com.
  2. Download and install Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio VERSION: 1.00 REV: B3 or (SP33867) or later:
    Softpaq Description
    Information
    Download
    Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio VERSION: 1.00 REV: B3
      note:
    A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com.

Hardware platforms affected : HP 520 Notebook PC, HP 530 Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA01361373

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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