HP CM8060/CM8050 Color MFP with Edgeline Technology - Problems with E-mail, Alerts, and AutoSend

You can use the information in this section to identify and resolve problems that are related to the SMTP server for the E-mail digital send feature and for the notification server that is used for the Alerts and AutoSend features.

It is possible to use the same server for the E-mail feature and for the notification server, as long as that server does not require authentication. If you want to use a server that requires authentication for the E-mail feature, you must use a different server for the notification server. The notification server must not require authentication.

1. Make sure the E-mail feature is enabled. Use the Digital Sending tab in the embedded Web server to enable the feature. See Advanced e-mail setup.
2. If the feature is enabled, and you are unable to send e-mails, the SMTP server might not be set up correctly. The cause could be any of the following problems:
   • Authentication is required for the server, but no authentication information is sent.
   • The network address or hostname for the SMTP server is incorrect.
   • The SMTP server is not accepting e-mail (port 25 is not open).
3. Check the SMTP server setup to identify the problem. See Check the SMTP server setup.

1. Open the embedded Web server. See Open the embedded Web server.
2. Select the Settings tab, and then select Notification Server.
3. Make sure that the box next to Enable Outgoing E-mail is selected.
4. Verify that the SMTP server that you are using does not require authentication. If it requires authentication, use a different SMTP server
5. Make sure that a valid e-mail address is configured for the Device E-mail Address.
6. Verify that the SMTP server is configured for either of the following:
   • Open relaying
   • The domains for all the e-mail addresses in the distribution lists are listed as allowed outgoing domains.
7. Follow the procedures for checking the SMTP server setup. See Check the SMTP server setup.

   note:

   Steps 6 and 7 of the procedure for checking the SMTP server do not pertain to the notification server. The notification server must not require authentication.

note:

This procedure is for Windows operating systems. The following steps show examples of responses from the server. The text portion of the response can vary from server to server.

1. Obtain the SMTP server gateway hostname. You can find this information on the configuration page. Print a configuration page from the Administration menu on the control panel, or open the Information tab on the embedded Web server.
2. Open a Windows command prompt: click Start, click Run, and then type cmd.
3. Type telnet followed by the SMTP gateway hostname and then the number 25, which is the port over which the device is communicating. For example, type telnet example.com 25
4. Press Enter. If the SMTP gateway hostname is not valid, the response contains the following message: Could not open connection to the host on port 25: Connect Failed.
5. If the SMTP gateway hostname is not valid, reconfigure the server.
   • For the e-mail digital-send feature, use the Digital Sending tab in the embedded Web server to configure the device to use a different SMTP server. See Advanced e-mail setup.
   • For Alerts and AutoSend, use the Notification Server page on the Settings tab in the embedded Web server to configure the device to use a different notification server.
   If you receive a reply such as 220 smtp.hostname, the SMTP gateway hostname is valid. Continue with the next step.
6. Identify yourself to the SMTP server. At the prompt, type HELO followed by your host name. Press Enter. You should receive a reply.
7. Attempt to authorize to the SMTP server. At the prompt, type AUTH. Press Enter.
8. If the reply is 503.5.3.3 AUTH not available, then the SMTP server does not require authentication.
   If the reply is 250 AUTH ... or 334, the SMTP server requires authentication. Use the E-mail Setup page on the Digital Sending tab of the embedded Web server to configure the correct authentication information.

   note:

   The notification server cannot require authentication. Use an SMTP server that does not require authentication.

9. Verify that the server recognizes the e-mail account that is sending the message. At the prompt, type MAIL FROM:<sender@domain.com> where “<sender@domain.com>” is the e-mail address you are testing.
   If the response is 550 Requested action not taken: mailbox unavailable, then the server cannot find the mailbox for that address.
   If the response is 550 Requested action not taken: mailbox name not allowed, then the e-mail address is not valid.
10. Verify that the server has sent the e-mail to the recipient. At the prompt type RCPT TO:<recipient@example.com> where “<recipient@example.com>” is the e-mail address for the recipient.
    If the response is 550 Requested action not taken: mailbox unavailable, then the server cannot find the mailbox for that address. The recipient e-mail account might be configured so that it cannot receive messages from the device.
    If the response is 551 User not local: please try <forward-path>, where “<forward-path>” is a different e-mail address, then the e-mail account is not active.