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HP Deskjet F300 Series All-in-One - Colors Bleeding into Each Other

This document applies to the following all-in-one products:
  • HP Deskjet F310, F325, F335, and F340
  • HP Deskjet F350, F370, F378, F380, F385, F388, F390, and F394
Issue
The printer is working, but the colors in the printed output are bleeding into each other, or seem muddy or incorrect.
Solution
  1. In the software application you are trying to print from, click File and then click Print. The Print dialog box opens.
  2. Verify that your printer is selected and then click Properties. The printer Properties dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. In the What do you want to do? menu, select a task.
    The What do you want to do? menu lists most printing needs, but you might need to modify some of the options.
    Options on the Printing Shortcuts tab include:
    • Print quality: If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches your paper type exactly, choose it rather than Automatic.
    • Paper size: Make sure this matches your paper.
    Additional options: click the Basics tab, then click Advanced Features. The Advanced Features window opens.
    • Ink volume: Adjusts the amount of ink printed on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the faster the printout will dry.
    • Dry time: Provides extra drying time for slow-drying printouts. Drag the slider to the left for less drying time, or to the right for more drying time. The printer will hold onto the printout until the dry time has elapsed.
  • Many papers have printing and non-printing sides. Load the paper with the printing side down.
  • Use the correct paper type for the project. For everyday documents, plain paper works well. For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced paper for the best results.
  • If these steps do not help, try a different paper. Ink might not bleed as easily on heavier paper. Paper that does not accept ink well is also prone to bleeding and smearing. HP designs its inks and papers to work together.
Step three: Run the clean print cartridges utility
If the steps above have not resolved the issue, the ink colors have probably mixed in the cartridge. Follow the steps below to clean the print cartridges.
  1. Make sure that there is plain white paper in the input tray.
  2. Open the Printer Toolbox.
    1. Open HP Solution Center.
    2. Click Settings.
    3. Click Print Settings.
    4. Click Printer Toolbox. The Printer Toolbox dialog box displays.
      note:
    You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab and then click Service this device.
  3. Click the Device Services tab.
  4. Click Clean the Print Cartridges.
  5. Follow the instructions that display on the screen.
  6. Examine the test page that prints. If the print quality of the page is good, click Done and stop here. If the print quality is bad, proceed to the next step.
Step four: Print a self-test page
If the steps above have not resolved the issue, print and evaluate a self-test page to see if the cartridges or printer is causing the problem.
  1. Load the input tray with unused plain white paper.
  2. Press and hold the Cancel () button and then press the Start Copy Color () button.
  3. Release both buttons. The self-test page prints.
    Figure : HP Deskjet F300 series self-test page
You must identify which cartridge printed which part of the self-test page, so that if you find defects on the page, you will know which cartridge is the problem.
However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different self-test page patterns. Your self-test page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed.
    Figure : Self-test page layout
  1. Printed by the right cartridge
  2. Printed by the left cartridge
In general, if the printer and print cartridges are working properly, the patterns (which look like grids of lines) should contain few or no missing lines. None of the colors should be missing and the colors of the blocks at the bottom of the page should match the labels below each block. Also, there should be no streaks of ink on the report.
Missing lines or streaked bars
If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly.
Figure : The magenta pattern shows missing lines and the bar is streaked
If the self-test page shows missing lines or streaked bars, click here to continue troubleshooting.
Color mix
If any of the colors of the bars are very different from the color dots on the cartridge label, the cartridge is not functioning properly.
Figure : One of the bar colors is very different from the color dot on the cartridge
If your self-test page shows colors that are very different from the colors on the cartridge label, click here to continue troubleshooting.
Missing colors
If any of the color patterns or bars are entirely missing, the cartridge is not functioning properly.
  note:
If you are printing in reserve mode, without all the cartridges installed, the patterns associated with the missing cartridge will also be missing.
    Figure : Missing colors
  1. All colors printed - no missing colors
  2. Yellow missing - the tri-color (left-side) cartridge is not printing properly
If any of the patterns or bars are entirely missing, click here to continue troubleshooting.
Ink smears
If the self-test report shows smeared ink, you might need to clean your cartridges.
Figure : Smeared ink
If the self-test report shows smeared ink, click here to continue troubleshooting.
If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00635950) (in English).

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