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HP Color LaserJet 4700 Series Printer - Alphabetical Error Messages

Control panel message types
Control panel messages are divided into three types, depending on their severity.
Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types.
Status messages
Status messages reflect the current state of the printer. They inform the normal operation of the printer and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready is displayed if the printer is online.
Warning messages
Warning messages inform the data and print errors. These messages typically alternate with the Ready or Status messages and remain displayed until the (check mark) button is pressed. If CLEARABLE WARNINGS is set to JOB in the printer’s configuration menu, these messages are cleared by the next print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam.
Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds.
  note:
Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing the MENU button will display the main menu.
Critical error messages
Critical error messages inform a device failure. So me of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.
The following table lists and describes Alphabetical error messages that appear in the control panel, in alphabetical order.
Alphabetical error messages
Message listing
Control panel message
Description
Recommended action
[FS] DEVICE
FAILURE
To clear press (check mark)
alternates with
Ready
A device failure has occurred on the specified drive. Printing can continue for jobs that do not require the Flash DIMM.
  1. To clear the message, press the (check mark) key.
  2. If the message persists, remove and reinstall the EIO disk drive.
  3. Turn the printer back on.
  4. If the message still persists, replace the Flash DIMM.
[FS] DEVICE
WRITE PROTECTED
To clear press (check mark)
alternates with
Ready
The file system device is protected and no new files can be written to it.
  1. To enable writing to the Flash Memory, turn off write protection, using HP Web Jetadmin.
  2. To clear the message, press the (check mark) key.
  3. If the message persists, turn the printer off then on.
[FS] FILE
OPERATION FAILED
To clear press (check mark)
alternates with
Ready
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
  1. To clear the message, press (check mark) the key.
  2. If the message persists, turn the printer off then on.
  3. If the message reappears, there may be a problem with the software application.
[FS] FILE
SYSTEM IS FULL
To clear press (check mark)
alternates with
Ready
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
  1. Use HP Web Jetadmin software to delete files from the Flash Memory and try again.
  2. To clear the message, press the (check mark) key.
  3. If the message persists, turn the printer off then on.
[FS] NOT
INITIALIZED
The device has not been initialized.
Web JetAdmin can be used to initialize the device.
ABCDEFGHIJ
0110000000
alternates with
To exit press STOP
This message is displayed when a paper path sensor test or a paper path test is run. The alphabetical value indicates which sensor is being checked.
No action necessary.
Access Denied
MENUS LOCKED
An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator. The message will disappear shortly, and the printer will return to Ready state.
Contact the printer administrator to change settings.
BAD DUPLEXER
CONNECTION
alternates with
For help press (question mark)
The duplexer is not connected properly and must be reinserted before printing can continue.
Turn the printer off.
Press (down arrow) to see step by step information.
BAD OPTIONAL TRAY
CONNECTION
The 500-sheet input tray is not making proper connection with the printer.
  1. Verify that the printer is on a level surface.
  2. Turn the printer off.
  3. Reseat the printer on the 500-sheet input tray.
  4. Turn the printer on after reseating the 500-sheet input tray.
Calibrating...
The printer is calibrating.
No action necessary.
Canceling...
The printer is in the process of canceling a job. The message will continue to be displayed while the job is stopped, the paper path flushed, and any remaining incoming data on the active data channel is received and discarded.
No action necessary.
CARD SLOT X NOT
FUNCTIONAL
The flash card in slot X is not working correctly.
  1. Turn the printer off.
  2. Remove the card from the slot indicated and replace with a new card.
Checking paper path
The engine is turning its rollers to check for possible paper jams.
No action necessary.
Checking printer
The engine is doing an internal test.
No action necessary.
CHOSEN PERSONALITY
NOT AVAILABLE
To continue press (check mark)
alternates with
CHOSEN PERSONALITY
NOT AVAILABLE
For help press (question mark)
PJL encountered a request for a personality that did not exist in the printer. The job is aborted and no pages will be printed.
  1. Press (question mark) for detailed information.
  2. Press (down arrow) and (up arrow) to step through the instructions.
  3. Reprint using the correct driver for the device.
CLEANING DISK X% COMPLETE
A storage device is being cleaned. Do not turn the printer off. When the process is complete, the printer will automatically restart.
No action necessary.
Cleaning...
A cleaning page is being processed.
No action necessary.
Clearing event log
This message is displayed while the event log is cleared. The printer will exit the MENUS once the event log has been cleared.
No action necessary.
Clearing paper path
The printer jammed or detected misplaced paper when turned on. The printer is attempting to eject jammed pages automatically.
No action necessary.
CLOSE FRONT COVERS
For help press (question mark)
The top cover needs to be closed.
Close front covers.
  note:
This message might also appear if the fuser is missing or incorrectly installed. Ensure that the fuser is correctly installed.
Close top cover.
The top cover of the printer is open.
Close the top cover.
Creating... CLEANING PAGE
This message is displayed while a cleaning page is being generated. When the page is complete, the control panel display backs up one screen to the PRINT QUALITY menu.
No action necessary.
When the page is printed, follow the instructions printed on the cleaning page to process the page.
DATA RECEIVED
To print last page press (check mark)
alternates with
Ready
To print last page press (check mark)
The printer received data and is waiting for a form feed. When the printer receives another file, the message should disappear.
Press (check mark) to continue printing.
DATE/TIME
Prompt for setting the printer date and time. Default format is [YYYY]/[MMM]/[DD] [HH]- [MM].
To change, press (check mark) and follow the time and date prompts.
DELETING PRIVATE JOBS
The printer is deleting a private stored job. A PIN is required to delete a private job.
No action necessary.
Deleting...
The printer is currently deleting the stored job.
No action necessary.
DISK DEVICE FAILURE
To clear press (check mark)
alternates with
Ready
A device failure has occurred on the specified drive. Printing may continue for jobs that do not require access to the disk drive.
  1. To clear the message, press the (check mark) key.
  2. If the message persists, remove and reinstall the EIO disk drive.
  3. Turn the printer back on.
  4. If the message still persists, replace the EIO disk drive.
DISK FILE
OPERATION FAILED
To clear press (check mark)
alternates with
Ready
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). Printing may continue.
  1. To clear the message, press the (check mark) key.
  2. If the message persists, turn the printer off then on.
  3. If the message reappears, there may be a problem with the software application.
DISK FILE
SYSTEM IS FULL
To clear press (check mark)
alternates with
Ready
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
  1. Use the HP Web Jetadmin software to delete files from the EIO disk drive, or delete the stored job from the printer control panel.
  2. To clear the message, press the (check mark) key.
  3. If the message persists, turn the printer off then on.
DISK IS
WRITE PROTECTED
To clear press (check mark)
alternates with
Ready
The file system device is protected and no new files can be written to it.
  1. To enable writing to the disk, turn off write protection, using HP Web Jetadmin.
  2. To clear the message, press the (check mark) key.
  3. If the message persists, turn the printer off and then on.
EIO DISK X
NOT FUNCTIONAL
For help press (question mark)
The EIO disk in slot X is not working correctly.
  1. Turn the printer off.
  2. Remove the EIO disk from the slot indicated and replace with a new EIO disk drive.
EIO X disk
initializing
The EIO disk device in slot X is initializing.
No action necessary.
EIO X disk
spinning up
The EIO disk device in slot X is spinning up its platter.
No action necessary.
Event Log Empty
SHOW EVENT LOG was selected from the control panel, and the event log is empty.
No action necessary.
Genuine HP supplies installed
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.
No action necessary.
INCORRECT [COLOR]
CARTRIDGE
alternates with
For help press (question mark)
The supplies gauge will display the consumption levels of print cartridges.
A cartridge is installed in the wrong slot and the cover is closed.
  1. Open the top and front covers.
      caution:
    The image transfer unit can be easily damaged.
  2. Open the image transfer unit.
  3. Remove the incorrect print cartridge.
  4. Install the correct print cartridge.
  5. Close image transfer unit and then close the top and front covers.
Incorrect PIN
The wrong PIN was entered. After three incorrect PIN entries, the printer will return to Ready.
Re-enter PIN correctly.
INCORRECT SUPPLIES
For status press (check mark)
At least one supply item is incorrectly positioned in the printer and another supply item is missing, incorrectly placed, out, or low.
  1. Press (check mark) to access the SUPPLIES STATUS menu.
  2. Press (up arrow) and (down arrow) to highlight the specific supply that has a problem.
  3. Press (question mark) to view help for the supply.
  4. Press (down arrow) and (down arrow) to step through the instructions.
Initializing
permanent storage
Displayed when the printer is turned on to show that permanent storage is being initialized.
No action necessary.
Initializing...
This message is displayed when the printer is turned on, as soon as the individual tasks begin initialization.
No action necessary.
INSERT OR CLOSE
TRAY X
For help press (question mark)
Tray XX must be inserted or closed before the current job can be printed.
Close the tray indicated.
INSTALL FUSER
The fuser is not installed or is not installed correctly.
Confirm that the fuser is installed in the printer and is fully seated.
Press (down arrow) to see step by step information.
INSTALL SUPPLIES
For status press (check mark)
The supplies gauge will display the consumption levels of print cartridges.
At least one supply item is missing or is not correctly seated in the printer and another supply item is missing, incorrectly placed, out, or low. Insert the supply item or make sure the installed supply item is fully seated.
  1. Press (check mark) to access the SUPPLIES STATUS menu.
  2. Press (down arrow) and (up arrow) to highlight the specific supply that has a problem.
  3. Press (question mark) to view help for the supply.
  4. Press (up arrow) and (down arrow) to step through the instructions.
INSTALL TRANSFER UNIT
The transfer unit is not installed or is not installed correctly.
  1. Press (check mark) to access the SUPPLIES STATUS menu.
  2. Press (down arrow) to highlight the transfer unit.
  3. Press (question mark) to view help.
  4. Press (up arrow) and (down arrow) to step through the instructions.
INSUFFICIENT MEMORY
TO LOAD FONTS/DATA
For help press (question mark)
alternates with
Device
To continue press (check mark)
The device does not have enough memory to load the data, such as fonts or macros from the location specified. Device can be one of the following:
INTERNAL = ROM directly on the formatter board
CARD SLOT X = font card in slot X
DIMMS
EIO X DISK = removable hard disk installed in EIO slot X
  1. To use the device without the data, press (check mark).
  2. To solve the problem, add more memory to the device. DDR SDRAM Memory: 128MB, (Q2630A) or 256MB (Q2631A).
Internal disk initializing
The internal disk device is initializing.
No action necessary.
INTERNAL DISK NOT FUNCTIONAL
The internal disk is not working correctly.
Turn the printer off then on. If the error persists, contact HP Support at www.hp.com/support/clj4700.
Internal disk spinning up
The internal disk is spinning up. This message generally appears for approximately 15 seconds when the printer emerges from sleep mode. Jobs can still print, but jobs that require disk access, such as stored jobs, must wait until the disk is initialized.
No action necessary.
LOAD TRAY 1:
<(less than)TYPE> (greater than) <(less than) SIZE> (greater than)
To continue press (check mark)
alternates with
LOAD TRAY 1:
<(less than) TYPE> (greater than) <(less than) SIZE> (greater than)
For help press (question mark)
Tray 1 is loaded and configured for a type and size other than the one specified in the job.
  1. If the correct paper is loaded, press (check mark).
  2. Otherwise, remove the incorrect paper and load Tray 1 with the specified paper.
  3. If prompted, confirm the size and type of paper loaded.
  4. Confirm that the media guides are in the correct position.
  5. To use another tray, remove paper from Tray 1 and then press (check mark).
LOAD TRAY 1:
<TYPE> <SIZE>
To use another
tray press (check mark)
Alternates with
LOAD TRAY 1:
<(less than) TYPE> (greater than) <(less than) SIZE> (greater than)
For help press (question mark)
This message appears when Tray 1 is selected but is not loaded, and other paper trays are available for use.
  1. Load the correct paper in the tray.
  2. If prompted, confirm the size and type of paper loaded.
  3. Otherwise, select another tray.
LOAD TRAY 1:
<(less than) TYPE> (greater than) <(less than)SIZE> (greater than)
For help press (question mark)
This message appears when Tray 1 is selected but is not loaded, and no other paper trays are available for use.
Load the correct paper in Tray 1 and press (check mark) to continue.
If prompted, confirm the size and type of paper loaded.
LOAD TRAY XX
[TYPE] [SIZE]
To use another
tray press (check mark)
alternates with
LOAD TRAY XX
[TYPE] [SIZE]
For help press (question mark)
Tray XX is either empty or configured for a type and size other than specified in the job, and another paper tray is available.
  1. Load the paper tray with the specified media.
  2. Confirm that the media guides are in the correct position.
  3. If prompted, confirm the size and type of paper loaded.
  4. To use another tray, press (check mark).
LOAD TRAY XX
[TYPE] [SIZE]
For help press
This message appears when Tray XX is selected but is not loaded, and no other paper trays are available for use.
Load the correct paper in the tray and press (check mark) to continue.
Loading
program X
DO NOT POWER OFF
Programs and fonts can be stored on the printer’s file system and are loaded into RAM when the printer is turned on. The number XX specifies a sequence number indicating the current program being loaded.
No action necessary. Do not turn the printer off.
MANUALLY FEED
<TYPE> <SIZE>
alternates with
To use another tray press (check mark)
The job specifies manual feed, but Tray 1 is empty. Another tray is available.
Add paper to Tray 1 or press (check mark) to select another tray.
MANUALLY FEED
[TYPE] [SIZE]
To continue press (check mark)
alternates with
MANUALLY FEED
[TYPE] [SIZE]
For help press (question mark)
The job specifies MANUAL FEED, but Tray 1 is already loaded and configured for a type or size other than that specified in the job.
  1. Load the correct paper in Tray 1.
  2. If prompted, confirm the size and type of paper loaded.
  3. Otherwise, press (check mark)to select another tray.
MANUALLY FEED
[TYPE] [SIZE]
To use another
tray press (check mark)
alternates with
MANUALLY FEED
[TYPE] [SIZE]
For help press (question mark)
A job was sent that specified MANUAL FEED and Tray 1 is empty. Another tray is available.
  1. Load Tray 1 with the correct paper.
  2. If prompted, confirm the size and type of paper loaded.
  3. Otherwise, press (check mark) to select another tray.
MANUALLY FEED
[TYPE] [SIZE]
To continue press (check mark)
A job was sent specifying MANUAL FEED and Tray 1 is empty.
No other tray is available.
  1. Load Tray 1 with the correct paper and press (check mark) to continue.
  2. If prompted, confirm the size and type paper loaded.
MANUALLY FEED
OUTPUT STACK
alternates with
Then press (check mark) to
print second sides
The even-numbered pages of a manual twosided document have been printed and the printer is waiting for the output stack to be inserted for the odd-numbered pages to be printed.
Follow the instructions on the Print on Both Sides instruction dialog box at the computer.
OR
Press (question mark) for help at the printer.
MIXED PAPER SIZES IN
JOB TO STAPLE
The job contains different paper sizes and cannot be stapled. The status light is solid green.
Use a uniform paper size when sending jobs to the stapler.
Moving solenoid
To exit press STOP
The printer is executing a component test and the component selected is a solenoid.
No action necessary.
Moving solenoid and motor
To exit press STOP
The printer is executing a component test and the components selected are the solenoid and the motor.
No action necessary.
No job to cancel
There are no stored jobs that can be cancelled.
No action necessary.
NO STORED JOBS
No jobs stored on the EIO disk. This message is displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve.
No action necessary.
NON HP SUPPLY
IN USE
alternates with
Ready
The supplies gauge will display the consumption levels of print cartridges, but the level of any refilled cartridge will not be shown.
The printer has detected that a non-HP print cartridge is currently installed.
If it is believed that an HP cartridge is purchased, please call the HP fraud hotline (1–877–219–3183, toll-free in North America).
  caution:
Any printer repair required as a result of using non- HP cartridges is not covered under HP warranty.
ORDER [COLOR]
CARTRIDGE
The supplies gauge will display the
consumption levels of print cartridges.
alternates with
Ready
The supplies gauge will display the consumption levels of print cartridges.
The identified print cartridge is nearing the end of its useful life. The printer is ready and will continue for the estimated number of pages indicated. Estimated pages remaining is based upon the historical page coverage of this printer.
Printing will continue until a supply needs to be replaced.
  1. Press (question mark) to view help for the message.
  2. Obtain the part number for the print cartridge indicated.
  3. Order a print cartridge
  note:
Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
ORDER FUSER KIT
LESS THAN XXX PAGES
For help press (question mark)
alternates with
Ready
The fuser is near the end of its life. The printer is ready and will continue for the estimated number of pages indicated.
Printing will continue until a supply needs to be replaced.
  1. Press (question mark)to view help for the message.
  2. Obtain the part number for the fuser kit.
  3. Order the fuser kit.
  note:
Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
ORDER SUPPLIES
alternates with
Ready
For help press (question mark)
The supplies gauge will display the consumption levels of print cartridges.
More than one supply item is low.
Printing will continue until a supply needs to be replaced.
  1. Press MENU to access the menus.
  2. Press (up arrow) or (down arrow) to highlight INFORMATION, and then press (check mark).
  3. Press (down arrow) or (up arrow) to highlight SUPPLIES STATUS, and then press (check mark).
  4. Press (down arrow) or (up arrow) to highlight a supply that needs to be ordered.
  5. Press (question mark) to access help for the supply.
  6. Obtain a part number from help.
  7. Order the supply.
  8. Repeat the previous steps as necessary for each supply that needs to be ordered.
  9. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
ORDER TRANSFER KIT
LESS THAN XXX PAGES
For help press (question mark)
alternates with
Ready
The transfer unit is near end of life. Printing can continue.
  1. Press (question mark) to view help for the message.
  2. Obtain the transfer kit part number from help.
  3. Order the transfer kit.
  note:
Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
Paused
To return to Ready
press RESUME key
The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full.
Press the STOP key.
Performing
PRINT/STOP TEST
The printer is performing a print/stop test.
No action necessary.
Performing
upgrade
A firmware upgrade is in process.
Do not turn the printer off until the printer returns to Ready.
Performing...
PAPER PATH TEST
The printer is performing a paper path test.
No action necessary.
Please wait
The printer is in the process of clearing data.
No action necessary.
PRINTING STOPPED
To continue press (check mark)
This message is displayed when a Print/ Stop Test is run and time expires.
Press (check mark) to continue printing.
Printing...
CMYK Samples
This message displays while the printer CMYK samples page is being generated.
No action necessary.
Printing...
CONFIGURATION
The printer is generating the configuration page. The printer will return to the online Ready state when the page is completed.
No action necessary.
Printing...
DEMO PAGE
The printer is generating the demo page. The printer will return to the online Ready state when the page is completed.
No action necessary.
Printing...
DIAGNOSTICS PAGE
The printer is generating the diagnostics page. The printer will return to the online Ready state when the page is completed.
No action necessary.
Printing...
ENGINE TEST
The printer is generating the engine test page. The printer will return to the online Ready state when the page is completed.
No action necessary.
Printing...
Event Log
The printer is generating the event log page. The printer will return to the online Ready state when the page is completed.
No action necessary.
Printing...
FILE DIRECTORY
The printer is generating the mass storage directory page. The printer will return to the Ready state when the page is completed.
No action necessary.
Printing...
FONT LIST
The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed.
No action necessary.
Printing...
MENU MAP
The printer is generating the printer menu map. The printer will return to the Ready state when the page is completed.
No action necessary.
Printing...
PQ TROUBLESHOOTING
The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed.
Follow the instructions on the printed pages.
Printing...
REGISTRATION PAGE
The printer is generating the registration page. The printer will return to the SET REGISTRATION menu when the page is completed.
Follow the instructions on the printed pages.
Printing...
RGB Samples
This message displays while the printer RGB samples page is being generated.
No action necessary.
Printing...
SUPPLIES STATUS
The printer is generating the supplies status page. The printer will return to the online Ready state when the page is completed.
No action necessary.
Printing...
Usage Page
The printer is generating the usage page. The printer will return to the online Ready state when the page is completed.
No action necessary.
Processing duplex
job
Do not grab paper
until job completes
Paper temporarily comes into the output bin while printing a duplex job. Do not attempt to remove the pages until the job is complete.
Do not grab paper as it temporarily comes into the output bin. The message will disappear when the job is finished.
Processing...
The printer is currently processing a job but is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from.
No action necessary.
Processing...
copy <(less than) X> (greater than) of <(less than) Y> (greater than)
The printer is currently processing or printing collated copies. The message indicates that copy X of Y total copies is currently being processed.
No action necessary.
Processing...
INTERMITTENT MODE
For help press (question mark)
This message might be displayed during periods of heavy usage if the printer becomes overheated. If this occurs, the printer enters a mode in which it prints for one minute and pauses for one minute. This cycle continues until the operating temperature stabilizes.
Press (down arrow) to see step by step information.
Processing...
from tray xx
The printer is actively processing a job from the designated tray.
No action necessary.
RAM DISK
SYSTEM IS FULL
To clear press (check mark)
alternates with
Ready
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
  • To clear the message, press the (check mark) key.
  • If the message persists, turn the printer off then on.
      note:
    This will also delete any files saved in RAM.
RAM DISK DEVICE
FAILURE
To clear press (check mark)
alternates with
Ready
A device failure has occurred on the specified drive.
  1. To clear the message, press the (check mark) key.
  2. If the message persists, turn the printer off then on.
  3. If the message still persists, contact HP Support at www.hp.com/support/clj4700.
RAM DISK FILE
OPERATION FAILED
To clear press (check mark)
alternates with
Ready
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
Printing may continue.
  1. To clear the message, press the (check mark) key.
  2. If the message persists, turn the printer off then on.
  3. If the message reappears, there may be a problem with the software application.
RAM DISK IS
WRITE PROTECTED
To clear press (check mark)
alternates with
Ready
The file system device is protected and no new files can be written to it.
  1. To enable writing to the RAM disk, turn off write protection, using HP Web Jetadmin software.
  2. To clear the message, press the (check mark) key.
  3. If the message persists, turn the printer off then on.
Ready
IP Address:
The printer is online and ready.
No action necessary.
Ready
The supplies gauge will display the consumption levels of print cartridges.
The printer is online and ready for data. No status or device attendance messages are pending at the display.
No action necessary.
Ready
Diagnostics mode
To exit press STOP
The printer is in a special diagnostics mode.
Press the STOP key to exit the special diagnostics mode.
OR
No action is necessary.
Receiving
upgrade
A firmware upgrade is in progress.
Do not turn the printer off until the printer returns to Ready.
REINSERT DUPLEXER
The duplexer has been removed.
Press (down arrow) to see step by step information.
REMOVE ALL
PRINT CARTRIDGES
To exit press STOP
The printer is executing a component test and the component selected is Belt Only.
Remove all print cartridges.
Remove at least one
print cartridge.
To exit press STOP
The printer is executing a disable cartridge check or component test where the component selected is the cartridge motor.
Remove one print cartridge.
REPLACE <COLOR>
CARTRIDGE
The supplies gauge will display the consumption levels of print cartridges.
alternates with
To continue press (check mark)
The supplies gauge will display the consumption levels of print cartridges.
The identified print cartridge has reached the end of life and the COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is set to STOP AT LOW. Printing can continue.
  1. Order the appropriate print cartridge.
  2. To continue, press (check mark).
  3. Open the front and top covers and then open the image transfer unit.
      caution:
    The image transfer unit can be easily damaged.
  4. Remove the identified print cartridge.
  5. Install a new print cartridge.
  6. Close the image transfer unit and the top and front covers.
  7. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
REPLACE FUSER KIT
For help press (question mark)
alternates with
REPLACE FUSER KIT
To continue press (check mark)
The fuser is nearing the end of its useful life and the REPLACE SUPPLIES setting in the SYSTEM SETUP menu is set to STOP AT LOW. Printing can continue.
  1. Order the fuser kit.
  2. To continue printing, press (check mark).
  3. To replace the fuser kit, perform the following steps:
    • Open the top cover.
    • Grasp the purple handles on the fuser unit.
    • Remove the old fuser unit from the printer.
    • Install the new fuser unit.
    • Close the top cover.
    • Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
REPLACE FUSER KIT
For help press (question mark)
The fuser kit has reached the end of its life. Replace the fuser kit. Printing can continue although print quality might be reduced.
  1. Open the top cover.
  2. Grasp the purple handles on the fuser unit.
  3. Remove the old fuser unit from the printer.
  4. Install a new fuser unit and secure with thumb screws.
  5. Close the top cover.
  6. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
REPLACE STAPLER
CARTRIDGE
  • The stapler cartridge contains fewer than 30 staples and should not be used. The stapler cartridge needs to be replaced.
  • There is no stapler cartridge installed.
REPLACE SUPPLIES
To continue press (check mark)
The supplies gauge will display the consumption levels of print cartridges.
Multiple supplies are at the end of their useful life and the REPLACE SUPPLIES setting in the SYSTEM SETUP menu is set to STOP AT LOW.
  1. Press (check mark) to access the SUPPLIES STATUS menu.
  2. Press (up arrow) and (down arrow) to highlight the specific supply that has a problem.
  3. Press (question mark) to view help for the supply.
  4. Press (up arrow) and (down arrow) to step through the instructions.
  5. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
REPLACE SUPPLIES
For status press (check mark)
The supplies gauge will display the consumption levels of print cartridges.
Multiple supplies are at the end of their useful life. If the supplies affected are cartridges only, printing has stopped because the REPLACE SUPPLIES setting in the SYSTEM SETUP menu is set to STOP AT OUT. If the affected supplies are cartridges only, printing will not continue.
  1. Press (check mark) to access the SUPPLIES STATUS menu.
  2. Press (up arrow) and (down arrow) to highlight the specific supply that has a problem.
  3. Press (question mark) to view help for the supply.
  4. Press (up arrow) and (down arrow) to step through the instructions.
  5. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
REPLACE SUPPLIES
Override in use
alternates with
< (less than) Current status message> (greater than)
The printer is set to continue printing even though a print cartridge has reached end of life.
  caution:
Using the Override mode compromises print quality. HP does not recommend use of the Override mode. Replace the print cartridge as soon as possible.
Press (down arrow) to see step by step information.
REPLACE SUPPLIES
Using black only
alternates with
< (less than) Current status message> (greater than)
This message is generated when a print cartridge (or print cartridges) has reached the out condition and the printer is set to AUTOCONTINUE BLACK.
Press (down arrow) to see step by step information.
REPLACE TRANSFER KIT
For help press (question mark)
alternates with
REPLACE TRANSFER KIT
To continue press (check mark)
The transfer unit is nearing the end of its useful life and the REPLACE SUPPLIES setting in the SYSTEM SETUP menu is set to STOP AT LOW.
  1. Order the transfer kit.
  2. To continue printing, press (check mark) .
  3. To replace the transfer kit, perform the following steps:
    • Open the top and front cover.
    • Lower the transfer unit by pulling the green handle at the top of the unit downward.
    • Depress the small blue latches located on either side of the bottom of the transfer unit and lift the unit out of the printer.
    • Install the new transfer unit.
    • Close the front and top covers.
    • Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
REPLACE TRANSFER KIT
For help press (question mark)
The transfer unit is at end of life. Printing can continue but print quality might be reduced.
  1. Open the top and front cover.
  2. Lower the transfer unit by pulling the green handle at the top of the unit downward.
  3. Depress the small blue latches located on either side of the bottom of the transfer unit and lift the unit out of the printer.
  4. Install the new transfer unit.
  5. Close the front and top covers.
  6. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information.
Request accepted
please wait
The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
No action necessary.
Resend
upgrade
The firmware upgrade was not completed successfully.
Attempt upgrade again.
Restoring...
[accessory #]
The printer is restoring external accessory settings in response to a user request.
No action necessary.
Restoring...
factory settings
The printer is restoring factory settings.
No action necessary.
Restoring...
The printer is restoring settings. This message is displayed during the execution of a restore action, such as RESTORE COLOR VALUES.
No action necessary.
Rotating <(less than)COLOR> (greater than)
motor
To exit press STOP
A component test is in progress; the component selected is the <color> cartridge motor.
Press STOP when ready to stop this test.
Rotating motor
To exit press STOP
The printer is executing a component test and the component selected is a motor.
Press STOP when ready to stop this test.
SANITIZING DISK X% COMPLETE
DO NOT POWER OFF
A storage device is being sanitized. Do not turn the printer off. When the process is complete, the printer will automatically restart.
No action necessary.
Setting saved
A menu selection has been saved.
No action necessary.
SIZE MISMATCH
TRAY XX=[SIZE]
For help press (question mark)
alternates with
Ready
The tray is loaded with media longer or shorter in the feed direction than the size configured for the tray.
  1. Adjust the side and rear media guides against the paper.
  2. If necessary, press (check mark) after the tray is closed to change the paper size or type configuration to match the size or type in the tray.
SLEEP MODE ON
The printer is in sleep mode. A button press, receipt of printable data, or an error condition will clear this message.
No action necessary.
STACKER BIN FULL
The stapler/stacker output bin is full. The amber light on the stapler/stacker is blinking.
Remove paper from the stapler/stacker output bin.
STACKER TOP COVER OPEN
The jam access door is open. The stapler/ stacker cannot operate in this condition. The amber light on the stapler/stacker is blinking.
Close the jam access door.
STACKER TOP COVER OPEN
The top cover of the stacker unit is open. The unit cannot function.
Close the top cover and resend the job.
STAPLER DOOR OPEN
The stapler cartridge door is open. The stapler/stacker cannot operate in this condition. The amber light on the stapler/ stacker is blinking.
Close the stapler cartridge door.
STAPLER DOOR OPEN
The top cover of the stapler unit is open. The unit cannot function.
Close the top cover and resend the job.
STAPLER LOW
ON STAPLES
Fewer than 20 usable staples remain in the stapler cartridge. The status light is solid green.
Order and install a new stapler cartridge. For information about replacing the stapler cartridge, see Replacing the stapler cartridge.
TOO MANY PAGES
IN JOB TO STAPLE
The job contains more than the specified number of sheets for the media type being used, and cannot be stapled. When the maximum number of sheets for a specific media type is reached, the job is ejected and handled as a stacked job.
To ensure that documents are properly stapled, ensure that the job does not exceed the specified number of sheets for the selected media.
Transfer unit can
be easily damaged.
alternates with
For help press (question mark)
The supplies gauge will display the consumption levels of print cartridges.
The cartridge is either not installed or not correctly installed in the printer.
  1. Open the top and front covers.
      caution:
    The image transfer unit can be easily damaged.
  2. Open the image transfer unit.
  3. Insert the print cartridge and make sure that it is fully seated.
  4. Close the image transfer unit and then close the top and front covers.
  5. If the error persists, contact HP support at www.hp.com/support/clj4700.
TRAY X EMPTY
[TYPE] [SIZE]
alternates with
Ready
The specified tray is empty and the current job does not need this tray to print.
Refill the tray at a convenient time.
TRAY X OPEN
For help press (question mark)
alternates with
Ready
The specified tray is open or not closed completely.
Close the tray.
TRAY XX SIZE= <(less than) SIZE> (greater than)
Setting saved
The size selected from the menu has been saved.
No action is necessary.
TYPE MISMATCH
TRAY XX=[TYPE]
For help press (question mark)
alternates with
Ready
The media type loaded in the tray does not match the media type configured for the tray.
  1. Adjust the side and rear guides against the paper.
  2. If necessary, press (check mark) after the tray is closed to change the paper size or type to match the paper loaded in the tray.
Unable to mopy job
alternates with
Processing...
The print job cannot be mopied because of a memory, disk, or configuration problem. Only one copy will be produced.
Install additional memory in the printer or install a disk drive in the printer.
Unable to Store Job
JOB NAME
alternates with
Processing...
A job cannot be stored because of a memory, disk, or configuration problem.
Install additional memory in the printer, or install a disk drive into the printer. If a disk drive is installed, delete previously stored print jobs.
USE TRAY XX
[TYPE] [SIZE]
To change press (down arrow)/ (up arrow)
To use press (check mark)
The printer is offering a selection of alternate media to use for the print job.
  1. View tray configurations (type and size) using (down arrow) and (up arrow).
  2. Press (check mark) to select a tray to use.
  3. To return to the previous message, press BACK.
Wait for printer
to reinitialize
RAM disk settings have been changed before the printer automatically restarts, or external device modes have changed or the printer is coming out of the diagnostics mode and will automatically restart.
No action necessary.
Waiting for
tray X to lift
The printer is waiting for Tray 2 or an optional tray to lift.
No action necessary.
Warming up
The printer is coming out of sleep mode. Printing will continue as soon as warmup is completed.
No action necessary.

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