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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Notebook PCs - Invalid UUID after System Board Replacement

Description
After replacing your system board, the BIOS fails to generate a valid universal unique identifier (UUID). It displays all zeros.
Solution
If your notebook PC has a string of zeros in the BIOS under the Notebook Serial Number field, contact HP Support or an Authorized Service Partner for assistance.
The HP Solution ID number above can be referenced in the Troubleshoot A Problem section of the HP Help and Support Center for Notebook PCs. Install the latest version of HP's customized Help and Support Center now (English Only).

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Country/Region: Flag New Zealand

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