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V1000 21-inch CRT Monitor - Service Considerations

Service Considerations
Symptom
Solution
No display on monitor. Computer is connected to monitor, both are powered on and computer appears to boot properly. The error message "Check Video Cable or Input Select" may display on the screen.
This monitor has two signal connectors on the rear panel for connecting two computers to the monitor. When two computers are connected to the monitor and both are turned on, select the computer signal you want to use by doing the following:
  • On the front panel, set the computer select switch (number 3 in the Front Panel Controls illustration) to A for the computer connected with a 15-pin connector.
  • Set the computer select switch to B for the computer connected with five BNC connectors.
If only one computer is connected or turned on, set the computer select switch to the center position. The input signal is automatically determined.
No display on monitor. Computer is connected to monitor, both are powered on and computer appears to boot properly. The AB switch is set correctly. Moving mouse or typing on keyboard does not activate monitor.
This monitor has a programmable sleep timer and and may be in sleep mode. The monitor may only wake up when the next On Time occurs or the menu button is pressed. The following instructions are from the users guide:
Programmable Sleep Timer
The Programmable Sleep Timer is an energy-saving feature that enables you to set a time for the monitor to power on and off at the same time every day. The Sleep Timer has five options:
  • Set Current Time
  • Set SLEEP Time
  • Set ON Time
  • TIMER: ON/OFF
  • SLEEP NOW
To set the timer:
  1. Press the Menu button on the monitor front panel to display the Main Menu.
  2. Scroll down and highlight Management.
  3. Press the Menu button to select Management.
  4. Scroll down, highlight and select Sleep Timer ->Set Current Time.
    You must set the current local time - on the monitor- before you reset the time for SLEEP Time or ON Time.
  5. Press the Menu button once to enter the adjustment mode for hours - the hours will blink.
  6. Press the Minus or Plus buttons to adjust the hour.
  7. Press the Menu button again to enter the time for minutes - the minutes will blink.
  8. Press the Minus or Plus buttons to adjust the minutes.
  9. Press the Menu button to lock in the time chosen.
  10. After setting the current time, the blinking highlight automatically skips to Set SLEEP Time "hours." Repeat steps 6 through 9 to set SLEEP Time.
    If you do not want to set SLEEP Time, press the Menu button twice, then select Save and Return to exit the menu.
  11. After setting SLEEP Time, the blinking highlight automatically skips to Set ON Time "hours." Repeat steps 6 through 9 to set ON Time .
  12. Set the Timer mode to ON to activate the Sleep Timer settings.
  13. When you are finished, select Save and Return to exit the menu.
The fifth selection SLEEP NOW turns the monitor off immediately and stays in sleep mode until the next On Time activates or the menu button is pressed.
No display on monitor. Computer is connected to monitor, both are powered on and computer appears to boot properly. The AB switch is set correctly. After moving mouse or typing on keyboard the monitor takes 'too long' to turn on. Other times moving the mouse turns the monitor on instantly.
This monitor is Energy Star compliant and by selecting settings in the computer's Energy Saver utility, the user is able to determine the length of inactivity before the monitor goes into suspend or sleep mode. As seen in the table below the Sleep mode requires a brief warm-up period.
Have the user select a longer period before the computer will place the monitor in Sleep mode or disable sleep mode, in the Control Panel.
Energy Saver Levels
Mode
Power Usage
Description
Full Power
Less than 160 watts
ON = Normal operation. Power LED is green.
Suspend
Less than 15 watts
Monitor screen is blanked. Power LED turns yellow. Full power mode returns quickly.
Sleep
Less than 8 watts
Monitor screen is blanked. Power LED turns amber. There is a brief warm-up period before returning to full power mode.
Screen image is distorted.
If using BNC connectors instead of DB-15 connector, reverse the BNC horizontal and vertical connections.
User is using BNC to connect to monitor and Plug and play, Fault Management, and Asset Control are not functioning.
Plug and play, Fault Management, and Asset Control are not supported by the monitor when BNC connectors are used.
Monitor is not available for selection in the Windows Control Panel setting.
This monitor includes a diskette with an information file that should be installed onto the computer - an .INF file. The .INF file defines monitor resources and provides specifications used by Windows 95 to install support software for certain hardware devices. The .INF file ensures monitor compatibility with your computer's graphics adapter.
Install .INF files on monitor.
Colors on screen and colors on printer do not match.
This monitor includes a diskette with an information file that should be installed onto the computer an .ICM file. The .ICM file provides color matching consistency from monitor screen to printer and is activated from within the graphics programs that have this feature.
Install .ICM files on monitor.

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