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HP Business Inkjet 1200 Series Printer - Readme File

Known issues and resolutions
Installation and uninstallation issues
Issues
Resolutions
No printer icon created after USB installation.
If the printer is connected to the computer using a USB cable, ensure that the cable is properly connected and the printer is turned on. Restart the system if necessary. If the system still cannot detect the printer, run the Scrubber utility to perform a clean printer driver uninstallation, which is located in the UTILS\SCRUBBER folder on the Starter CD. Restart the system, and re-install the printer driver.
Reboot is required after installation on some Windows operating systems.
When prompted, please reboot the system after installation. Restart the system, if the user is unable to print from the printer and applications are not functioning properly. This is because the printer setup program will upgrade Microsoft Windows installer to version 2.0 if the system is using an older version. This requires the system to be restarted.
Do not try to delete USB port created for the printer on Windows 98.
Users get an illegal operation error message if they try to delete the USB port created for a printer (from the Ports tab in the Printer Properties dialog box).
Unable to print on Windows 2000 and XP clients after installing driver from Windows NT 4.0.
Users will be prompted for the printer driver when they try to print after installing the driver from Windows NT 4.0 by doing a point-and-print. This is because Windows 2000 and Windows XP cannot print using the Windows NT 4.0 driver. To resolve this, administrators need to install the driver for Windows 2000 and Windows XP on the Windows NT 4.0 server. To install Windows 2000 and Windows XP driver on Windows NT 4.0 server:
  1. In the Driver Properties dialog box on the server, click the New Driver button on the General tab.
  2. When prompted for files, locate the Windows 2000 and Windows XP folder on the printer Starter CD and select the driver.
Installation through network fails to locate certain files on some Windows systems.
If users are installing the printer through the network and the network path that they provide (when prompted) is very long, installation will fail to locate some installation files. This is a limitation of the operating system. It can support only a limited number of characters in the full path, which includes the filename that they specify. To resolve this, map to the network drive if not already done. Or find out if the files are available on a network drive that has a shorter path; check with your network administrator.
Windows XP does not trigger Plug and Play when you restart system after uninstallation.
If the users uninstall the printer driver with the printer connected to their system and the system does not detect the printer after restart, try to restart again or run the Device Manager to search for the printer.
Unable to install the printer driver on Windows NT Server 4.0, Terminal Server Edition
Use the Add/Remove programs method to install the printer driver. To do so:
  1. Double-click Add/Remove Programs in the Control Panel.
  2. Click Install, and then click Next.
  3. Click Browse and select setup.exe.
  4. Select All Users begin with common application settings and click Next. This will run the printer installer.
  5. Follow the instructions on screen to complete the driver installation.
  6. Return to the Add/Remove Programs dialog and click Next, followed by Finish to complete installation.
Unable to do Plug-and-Play installation from Windows to Novell.
The printer setup program will fail to detect the printer if users try to do a Plug-and-Play installation to a Novell server through an LPT or a USB port. The setup program will not go to completion. To resolve this, either select an LPT port and then skip the Plug-and-Play installation or select any port, such as a COM port, from the Other Port drop-down list. After installation, associate the printer to an LPT or a USB port in the Printer Properties dialog box.
Unable to install printer driver using Novell NDPS printer manager on some Windows systems.
If users have installed Novell client service pack 3.32sp1 on Windows 9x or 4.83sp1 on Windows 2000 or NT, an error message will appear when you try to install the printer driver using Novell NDPS printer manager. To resolve this, install the driver using the Add Printer method.
Novell point-and-print does not work with Windows 9x and Windows 2000.
Use the Add Printer Wizard to install the printer driver:
  1. Go to the Printers folder.
  2. Double-click the Add Printer icon.
  3. In the Add Printer dialog box, select the Network Print Server option.
  4. Browse to the appropriate NDS or bindery queue.
For Windows 9x, you can also use the following alternative:
  1. Use the HP File Expansion utility on the Starter CD's \Utils\Expand folder to uncompress the Windows 9x driver to a temporary location on your hard disk.
  2. Use the driver in this temporary location to set up Novell point-and-print.
Uploading printer software to a Novell server
Before uploading the printer software from the Starter CD to your Novell server, copy the files to a temporary directory and remove the read-only attributes.
Cannot print after installing the printer on a network.
If using a computer running on Windows, make sure that the network ports created in the printer driver match the printer IP address:
  1. Print a Configuration page by pressing the Configuration Page button on the Control Panel.
  2. From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes.
  3. Right-click the printer icon, click Properties, and then click the Ports tab.
  4. Select the TCP/IP port for the printer, and then click Configure Port.
  5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the Configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the Configuration page.
  6. Click OK twice to save the settings and close the dialog boxes.
Cannot install the printer on an IPX/SPX or Novell network for embedded wired or wireless printer.
The network connectivity included by default with printer models that include a network port only supports TCP/IP networks. IPX/SPX and Novell networks are not supported. To connect the printer to an IPX/SPX or Novell network, use an HP Jetdirect print server with the printer. For more information, refer to the following URL: http://www.hp.com/support/businessinkjet1200.
Known issues with specific software programs
Issues
Resolutions
Microsoft Excel
When printing an entire Excel workbook on both sides of the page, do one of the following:
  • Make sure that the two-sided printing option is enabled in the global print properties (available by clicking Start, pointing to Settings, clicking Printers or Printers and Faxes, right-clicking the printer icon, and then choosing Properties, Document Defaults, or Printing Preferences).
  • Make sure that Print on Both Sides is selected for each worksheet in the workbook.
Corel Draw 8.0
Bitmap Output Threshold value to a lower one.
  1. Click Print, Miscellaneous and select Special Settings.
  2. Under the options, select Bitmap Output Threshold (K:).
  3. Set the value to 30.
Corel Technical Support http://www.corel.ca/support/
Corel Print House, PhotoPaint, PhotoHouse
These applications read the driver print mode, such as Normal and Best at application startup time. They do not detect any change in the print mode after the application starts running. To achieve the expected print quality, set the desired print mode using the Printers dialog box within Windows. Select Document Defaults and set the desired Print Quality. Close the Dialogs and start the application. To change the print quality thereafter, exit the application, change the Print Quality and then restart the application. Corel Technical Support http://www.cael.ca/support/
Microsoft Internet Explorer
Radio buttons on Web pages might be missing in printouts if Windows XP is using the default user interface. To enable radio buttons to print, open the Taskbar and Start Menu Properties Control Panel and select Classic Start menu on the Start Menu tab.
Known hardware issues
Issue/Limitation
Cause
Resolution/Workaround
Printer takes time to print when turned on.
Printer takes few minutes to initialize so that it can:
  • Set on the turn-on voltage
  • Calibrate color
  • Align printheads
Printer takes few minutes to initialize so that it can:
  • Set on the turn-on voltage
  • Calibrate color
  • Align printheads
The carriage stalls when a print job is sent.
The user may not close the pen latch properly and cause the carriage to stop when the latch crashes onto the main case support.
Close the latch properly with instructions found in Help file.
Sensors cannot differentiate between plain and coated paper. Sensors can only detect plain paper, transparencies, and photo paper.
These are architectural limitations.
There does not exist any work around for this issue.
Other known issues
Issue/Limitation
Cause
Resolution/Workaround
Unable to monitor printer status after creating a blind port during installation.
After creating a blind port while installing the printer driver, the Toolbox cannot monitor status before the first print job is printed. Also, the first print job might require more initialization time before it prints.
To enable the Toolbox to monitor status and prevent delays in printing, change the printer IP address on the Ports tab of the printer properties dialog box.
Problem printing on a wired or wireless network.
Older versions of the print monitor software are not replaced with the latest version.
Perform one of the following steps:
  • Restart the computer to help replace the older version.
  • Ensure that wireless communication was enabled. Match the wireless settings for the printer with the wireless devices, such as WAP or wireless notebook, through the Embedded Web server (EWS). Change the settings if needed.
  • If the problem persists, note the printer IP address, and then change the IP address on the Ports tab of the printer properties dialog box.
Problem printing with high-resolution and large scaling settings.
Users may encounter problems, such as insufficient disk space or blank printouts when they perform high-resolution printing using settings such as 4800x1200 optimized dpi or 1200dpi and scale their printouts to greater than 248 percent using HP ZoomSmart.
Select the best mode, which uses PhotoREt III technology instead of allowing the driver to automatically adjust to the best combination of print speed and quality.
Printing handouts
If users try printing a document containing pages in portrait as well as landscape orientation using the Handout feature, then they may get unexpected results.
It is recommended that they avoid using the Handout feature to print such documents.
Printing banners
The Resume light blinks when the printer prints a document on banner paper.
The Resume light blinks when the printer prints a document on banner paper. The Resume light indicates the banner is printing. Users do not need to press the Resume button during the printing process. After printing is done, press the Resume button to remove the banner from the printer.
Page orientation does not match the print preview
The orientation of the printed page may not match the orientation provided in the print preview.
To enable the page orientation in the print preview to match the orientation of the printed page, set the correct orientation on the Basics tab of the printer driver.
I/O timeouts for LPT ports
Users may get an I/O warning after 45 seconds in Windows 98 and Windows Me operating system and 90 seconds in Windows NT 4.0, Windows 2000, Windows XP operating system.
To suppress the display of this dialog box, increase the timeout value in the printer's properties. To change the timeout value:
  1. Right-click the printer icon and select Properties.
  2. In Windows NT 4.0, click the Ports tab and select Configure Port. In Windows 9x, click the Details tab.
  3. Change the Transmission Retry value and click OK.
Obtaining Toolbox status for locally shared and point-and-print clients.
To obtain the Toolbox status in these environments, the Toolbox at the client end must be able to communicate to the server. Therefore, the Toolbox must also be running on the server. Users can include the Toolbox in the Startup folder so that it will automatically launch whenever you start the system.
Embedded Web Server browser requirements (added 1/10/2005)
To access the Embedded Web Server (EWS), Internet access and one of the following Web browsers are required:
  • Internet Explorer 5.0x or higher
  • Netscape 4.8x or higher

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