HP Deskjet 900 Printers - Paper Jam

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear jammed paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

Remove all loose paper from the paper In tray.
Press the Resume button .
If more than one sheet is stuck in the printer, remove the paper one sheet at a time. Take hold of a sheet in the middle of the stack with both hands and firm, even pressure, pull the sheet toward you. Usually, removing one or two sheets from the middle of the stack releases the pressure and the rest of the stack can be removed.
After you have cleared the paper, check to make sure no scraps of paper are stuck in the printer.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the rear of the printer

If the paper jam is not easy to reach from the input tray, follow the instructions to clear the paper from the back of the printer. The back of the printer could have a rear access door or a two-sided printing accessory (duplexer).

Clear jammed paper from the duplexer

Remove any loose or jammed paper that is accessible from the duplexer area. If your printer does not have a duplexer, continue to the next section.

Simultaneously press the RELEASE buttons on each side of the module and remove it.
Pull the jammed paper out of the printer.
Check to make sure no scraps of paper are stuck in the printer.
Push the module back into the printer until it snaps firmly into place. (Do not press the buttons on the ends of the module while replacing it.)
Press the button on top of the two-sided printing accessory and open the door.
Pull the jammed paper out of the module.
Check to make sure no scraps of paper are stuck in the printer.
Close the duplexer door.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the rear access door

Remove any loose or jammed paper that is accessible from the rear access door.

Turn the knob on the rear access door counter-clockwise.
Remove the door.
Pull the jammed paper out of the printer.
Check to make sure no scraps of paper are stuck in the printer.
Put the rear access door back into the printer.
Turn the knob on the door clockwise.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the output tray

Remove any jammed paper that is accessible from the output tray area.

caution:
Slowly pull the paper out from under the front cover only as a last resort. Pull the paper from the back of the printer or inside the paper In tray. Never lift the front cover and pull jammed paper out from the printer.

Pulling the paper out quickly increases the chances of damaging the printer: Pull SLOWLY.

HP Deskjet 900 Printers - Paper Jam

Step 1: Look for jammed paper

Clear jammed paper from the input tray

Clear jammed paper from the rear of the printer

Clear jammed paper from the duplexer

Clear jammed paper from the rear access door

Clear jammed paper from the output tray

Step 2: Make sure the carriage can move freely

Step 3: Service the printer

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