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HP Designjet CP Series Printers - Ink System Error Messages

Introduction

An "ink system" refers to one color, and the component parts that are included in the ink system:
  • The ink cartridge
  • The print head
  • The printhead cleaner.
All three components of an ink system must be used together. Each of the three components are designed to be used together as a single system, and information about their use is recorded within the ink system. Failure to use them together could result in poor image quality or a failure of a component at a critical point in printing.
If you transfer a print head from one printer to another, you should also transfer the printhead cleaner and the ink cartridge.
If you receive an "Out of ink" message and you find that the ink cartridge is empty, replace it and the associated print head and printhead cleaner. Replacing ink systems must always be done under the control of the Replace Ink Systems button or through specific front panel prompts. In particular, do not replace components while the printer is off or by opening the window or doors, other than as prompted.

Ink system messages

Ink system message xx-yyyy

58 - yyyy
See the error message "Incorrect ink system" below
65 - yyyy
See the error message "Printhead failure" below
66 - yyyy
See the error message "Printhead failure" below
67 - yyyy
See the error message "Printhead contact error" below
72 - yyyy
See the error message "Ink Cartridge removed" below
73 - yyyy
See the error message "Head cleaner removed" below
74 - yyyy
See the error message "Printhead removed" below
88 - yyyy
See the error message "Mixed ink system" below
The second set of digits (represented above by yyyy) indicates the corresponding color causing the error. The number "1" indicates which color is the source of the problem. A "zero" indicates the corresponding color is OK.
Examples:
  • 1000 would represent a problem with Yellow.
  • 0100 would represent a problem with Cyan.
  • 0010 would represent a problem with Magenta.
  • 0001 would represent a problem with Black.

Summary of ink system messages

The following messages are in alphabetical order.
Message
Description
Check Ink System/ignore
This message follows one that has notified you of an error. You may either check the ink system (and possibly replace the failed components) now, or ignore the error and continue printing. In the latter case, the quality of printing may be impaired; you may correct the error at a later time.
Head Cleaner Full
One or more of the printhead cleaners are full of ink. The printer will continue printing, but image print quality may be affected or ink may leak inside the printer, damaging it. Replacement of the affected ink systems is recommended.
Head Cleaner Removed
One or more of the printhead cleaners are not detected. Printing has been disabled.
Incorrect Ink System
The printer has detected an error in the ink system (for example, some component of the ink system may have been removed or reseated in an irregular manner), or the last ink system replacement process did not finish successfully. It may also indicate that not all components of the ink system were replaced at the same time. Printing has been disabled.
Ink Cartridge Removed
One or more of the ink cartridges are not detected. Printing has been disabled.
Ink Cartridge Valve Out
One or more of the ink cartridge valves has popped out during refilling. Printing has been disabled.
Ink System at End of Life
The printer has detected that one or more components of the ink system have reached the end of their intended lives. You should now replace all three components of those affected ink systems (the print heads, the printhead cleaners, and the ink cartridges).
Ink System Error
This is a status message that follows an earlier error. The code value in the message indicates the type of error.
Mixed Ink System
The printer has detected components of different ink system types (for example, Imaging and UV Pigmented). Printing has been disabled to prevent the print heads from being contaminated.
Message
Description
Out of Ink
One or more of the four ink systems are out of ink. If the last print showed image print quality degradation, replace the affected ink systems.
Check the ink levels. If there is still a large amount of ink remaining in the ink cartridges, see the message "Printhead failure."
Check the ink levels. If there is still a large amount of ink remaining in the ink cartridges, see the message "Printhead failure."
Printhead Alignment Cancelled
This message occurs when the alignment routine is cancelled because of a dirty lens cover or a problem with the media.
Printhead Alignment Error
This message occurs when the printhead alignment procedure has failed or the printer detects a fault that stops the process from completing. Alignment is the first procedure that prints with the print heads after installation, so some printing problems may be reported as Printhead Alignment Errors. Most alignment errors result from a fault with the print heads or problems with the media.
Printhead Check Cancelled
This message occurs when a printhead check is cancelled because of a dirty lens cover or a problem with the media.
Printhead Check Error
This message occurs when the printhead check procedure has failed or the printer detects a fault that stops the process from completing. Most printhead check errors are due to a fault with the print heads or problems with the media.
Printhead Contact Error
There is an electrical problem with one or more of the print heads.
Printhead Failure
The ink systems have failed and should be replaced.
Printhead Removed
One or more of the print heads are not detected by the printer. Printing has been disabled.
Verify Ink System
The printer has detected an error in one or more of the ink systems when it was turned on.

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