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HP Printers - Printer Does Not Maintain Wi-Fi Connection

This document is for HP printers set up on a Wi-Fi network.
After successfully connecting your printer to a Wi-Fi network, the connection drops, the printer goes offline, and you cannot print or scan.

Step 1: Run the HP Print and Scan Doctor (Windows only)

Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
If the Print and Scan Doctor does not find your printer on the Choose Your Product step, click My product is not listed for steps to connect the printer. If a connection problem is detected, follow the instructions provided, and then click Retry.
Try to print. If the issue is not resolved, continue to the next step.

Step 2: Move devices closer to the router

If your printer and computer are too far away from the router or if objects are blocking the signal, the Wi-Fi connection might be too weak.
Move the printer and the computer you are printing from closer to the router to improve signal strength. Position the devices so that metal objects, walls, and electronics that emit radio signals do not interfere with the Wi-Fi signal.
Try to print. If the issue is not resolved, continue to the next step.

Step 3: Minimize Wi-Fi channel interference

Other nearby networks using the same router channel can interfere with Wi-Fi signals. Check for local networks that are on your channel and change to a different channel through the router settings, if necessary.
Example of wireless network channel overlap
  1. Print a Network Configuration Page.
    merknad:
    The method to print a Network Configuration or Network Summary Page depends on your control panel type.
    Printers with a control panel
    • Print the page from the Wireless, Network Settings or Setup menu.
    • Go to the Reports menu, and then select Network Summary or Network Conf..
    Printers without a touchscreen control panel
    • Press the Wireless and Information buttons at the same time.
    • Press the Wireless and Start Copy Black buttons at the same time.
    • Press and hold the Resume/Cancel or Resume button for 2-10 seconds to print an information page.
  2. In the Number of 802.11 networks discovered list on the last page of the report, locate the channel for your Wi-Fi network.
    Locating the channel for your wireless network
    • If your network is not on a channel used by several other networks, the issue is not related to Wi-Fi channel interference. Skip to the next step.
    • If your network is on a channel used by several other networks, continue with these steps to change the router channel.
  3. Open the router web setup page. Type the router IP address for your brand from the following table in a web browser address bar, press Enter, and then sign in.
    merknad:
    This information is provided for informational purposes only and might not work with your router model. Consult your Internet provider or router documentation for steps to access router settings.
    Router brand
    IP address
    User name
    Password
    3Com
    http://192.168.1.1
    admin
    no password required, or admin
    ASUS
    http://192.168.1.1
    admin
    admin
    Belkin
    http://192.168.2.1
    no user name required, or admin
    no password required
    D-Link
    http://192.168.0.1
    admin, or user
    no password required, or admin
    Linksys
    http://192.168.1.1
    admin, no user name required, or Comcast
    admin, no password required, or 1234
    Netgear
    http://192.168.0.1
    admin
    password, 1234, or setup
  4. Use the configuration menu to change the Wi-Fi channel. For example, if you and several other networks are on channel 1, change to another channel that is not used by multiple networks.
Try to print. If the issue is not resolved, continue to the next step.

Step 4: Troubleshoot the printer connection

Go to Troubleshoot a Wi-Fi Printer Connection to fix Wi-Fi network connection issues.

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