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Paper handling

The following sections provide details for this topic.

General advice

This topic provides a full set of reference information for this subject.

CAUTION:

Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind.

Allow enough space to open the printer freely Ensure there is ample space on both sides
CAUTION:

Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.

Locking wheels
CAUTION:

All paper must be 280 mm11 in or longer. A4 and letter paper cannot be loaded in landscape orientation.

Tip:

For photo paper wear cotton gloves to avoid transferring oils onto the paper.

Gloves
CAUTION:

Keep the basket closed throughout the loading process.

Load a roll onto the spindle

The following steps provide the complete procedure for this topic.

  1. Open the roll cover.

  2. Remove the black end of the spindle from the printer, then the blue end.

    CAUTION:

    Be sure to remove the black end first. Removing the blue end first could damage the black end.

    Warning:

    Do not insert your fingers into the spindle supports during the removal process.

    Removing the spindle from the printer
  3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle.

    Removing the stop from the spindle
  4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table.

    Tip:

    You may need two people to handle a large roll.

  5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown (the black stop shows the correct orientation of the paper). If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation.

    Note:

    The illustrations show the printer as viewed from the front. However, if you load the paper while standing behind the printer, the blue stopper is inserted into the right-side holder.

    Sliding the roll onto the spindle

    Ensure that the end of the roll is as close to the spindle stop as possible.

  6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.

    Replacing the stop on the spindle
  7. Ensure the blue paper stop is pushed in as far as it goes; until both ends are against the stoppers.

    Ensure that the stop fits closely

If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories.

Load a roll into the printer

The following steps provide the complete procedure for this topic.

To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle.

Tip:

If your printer accepts two rolls, do not try to open both roll covers at once; this may cause problems. Always close one cover before opening the other.

Note:

The first three steps below are optional: you can start with step 4. However, in this case the printer will not keep track of the length of the roll, and will print no barcode on the roll when it is next unloaded. So you are recommended to follow all the steps, starting with step 1, unless you have turned off the Printing paper info option. See Printing paper info.

  1. On the front panel, tap Paper icon, then the roll icon, then Load.

    If the roll you have selected is already loaded, you have to wait while it is automatically unloaded.

    You should stand behind the printer when loading the lower roll (roll 2). You may stand behind or in front of the printer when loading the upper roll (roll 1).

    CAUTION:

    If your height is less than 1.6 m5 ft 3 in, loading a roll while standing in front of the printer may cause back pain or other physical problems.

  2. T1700dr only: If you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby position, so that it can be printed on again without reloading whenever required.

    Note:

    If at any time you open a roll cover while that roll is in the standby position, the roll is unloaded, and you will have to reload it the next time you want to print on it.

  3. Open the roll cover, if it is not already open.

  4. Rest the spindle's black end on the right roll holder (as seen from the front of the printer). Do not put the end completely into the roll holder.

    Correct position of the spindle
  5. Rest the blue end of the spindle on the left roll holder.

    Fitting the spindle into the printer
  6. With both hands, push the spindle into both roll holders at the same time.

  7. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge.

  8. Insert the edge of the paper into the printer.

    Warning:

    Do not push your fingers inside the printer's paper path.

    Insert the roll
    Tip:

    When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do so, the printer beeps and the front panel asks you to remove the paper.

    Avoid the cut-sheet slot
  9. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, then feeds it in automatically.

    Rolling paper into printer
  10. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode; you should remove and discard the cut strip of paper.

  11. If the leading edge of the paper has no barcode, the front panel prompts you to select the paper category and type.

    Tip:

    If you have loaded a paper type whose name does not appear in the paper list, see Paper type is not in the driver.

  12. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info.

  13. The printer checks the alignment and measures the width, then the front panel prompts you to close the roll cover.

    If the paper is not correctly aligned, the printer automatically proceeds to realign it.

Note:

If you have an unexpected issue at any stage of the paper loading process, see Paper cannot be loaded successfully.

Unload a roll

Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the appropriate procedure as described below.

Quick procedure with paper on the roll

If there is paper on the roll, just open the roll cover, and the roll is unloaded automatically.

Note:

When the roll is unloaded in this way, no barcode is printed on it, so the printer will not know the length of the roll when it is next loaded. See Printing paper info.

Note:

If you open the cover of any roll while a sheet is loaded, the sheet is also unloaded.

Front panel procedure with paper on the roll

The following steps provide the complete procedure for this topic.

If there is paper on the roll, you can unload it from the front panel.

  1. Tap Paper icon, then the roll icon, then Unload.

  2. You may need to open the roll cover.

Roll out of paper procedure

If the end of the paper is no longer attached to the core, pull out the paper from the printer.

Pull from wherever the paper is accessible; the rear of the printer is recommended. You may need to open the roll cover.

Load a single sheet

The following steps provide the complete procedure for this topic.

  1. Ensure that all roll covers are closed. If any cover is opened while a sheet is loaded, the sheet will be immediately unloaded.

  2. On the front panel, tap Paper icon, then Sheet > Load.

  3. Select your paper category and type.

    Tip:

    If you have loaded a paper type whose name does not appear in the paper list, see Paper type is not in the driver.

  4. T1700dr only: If a roll is already loaded, you have to wait while it is withdrawn to the standby position; it can be printed on again without reloading as soon as the sheet paper has been unloaded.

    Note:

    On dual-roll models, if at any time you open a roll cover while that roll is in the standby position, the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it.

  5. When prompted by the front panel, insert the sheet into the cut-sheet slot on the right-hand side of the printer. The side to be printed is facing us in the illustrations; it will be facing up within the printer.

    Load your sheet aligned with the load line and insert until the paper will not continue; with thicker sheets, you feel resistance.

    Warning:

    Do not push your fingers inside the printer's paper path.

  6. Tap the OK key on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers.

  7. The printer checks the alignment and measures the sheet.

    Note:

    Depending on the length of the sheet, it feeds out the front of the printer.

  8. If the sheet is not correctly aligned, you may be asked to reload it. Follow the instructions on the front-panel display.

Note:

If you have an unexpected problem at any stage of the paper loading process, see Paper cannot be loaded successfully.

Unload a single sheet

To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer.

To unload a sheet without printing, go to the front panel and tap Paper icon, then the sheet card, then Unload.

The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the basket.

Sensitive-paper mode (T1700dr only)

The printer’s sensitive-paper mode is designed to ensure the highest-quality prints on paper particularly vulnerable to deformations or scratches, such as film. By default, for some categories of vulnerable paper, the printer will ask whether you want to load it as sensitive paper.

If you want the printer to ask you every time you load a roll, go to the front panel and tap Paper icon, then , then Paper source > Ask how to load.

When loading paper in sensitive-paper mode, the front panel guides you through a step-by-step process. At the end, you are asked to keep the roll cover open while sensitive-paper mode is active. Apart from that, you can print as usual.

CAUTION:

Do not put your fingers into the printer's roll-paper input path and gear system.

Note:

While it is active, it is indicated with an icon on the front panel’s paper information screen.

Notes

  • Sensitive-paper mode remains active until the roll is unloaded. While it is active, it is indicated with an icon on the front panel’s paper information screen.

  • When a roll is loaded or treated as sensitive paper, it cannot be parked by the printer. This means that no other paper will be available for printing as long as sensitive-paper mode is active; thus, in this mode the printer works like a single-roll printer.

  • If a second roll is loaded while sensitive-paper mode is active, the sensitive-paper roll is automatically unloaded.

View information about the paper

To view the loaded paper information, tap Paper icon, then the roll icon.

The following information is displayed on the front panel:

  • Paper type you have selected

  • Roll or sheet status

  • Width of the paper in millimeters (estimated)

  • Length of the paper in millimeters (estimated)

  • Calibration status

If no paper is loaded, the message Out of paper is displayed.

The same information is displayed in the HP DesignJet Utility for Windows (Overview tab > Supplies tab), the HP Utility for macOS (Information group: Printer Status > Supplies Status) and the Embedded Web Server (Paper tab > Paper Source, then click the card for the loaded paper to see the extra details of calibration and length).

Paper presets

Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset. The paper preset contains the ICC profile, which describes the color characteristics of the paper; it also contains information on other characteristics and requirements of the paper that are not directly related to color. Existing paper presets for your printer are already installed in the printer's software.

However, as it is inconvenient to scroll through a list of all paper types available, your printer contains paper presets only for the most commonly used paper types. If you have a paper type for which your printer has no preset, you cannot select that paper type in the front-panel display.

You can download additional paper presets from the Web and install them: see To install a downloaded paper preset.

To install a downloaded paper preset

The following steps provide the complete procedure for this topic.

  1. After finding the right paper preset at https://hp.globalbmg.com/paperpresets, or the paper manufacturer's website, click the Download Now button and save the paper preset (an .oms file) on your computer.

    Note:

    If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information, see Update the firmware.

  2. Before starting to install the new preset, make sure that the printer is idle and the print queue is stopped. Installing a new paper preset will interrupt any printing that is in progress.

  3. Start the HP DesignJet Utility or the Embedded Web Server.

    • In the HP DesignJet Utility for Windows, select the Color Center and then Import Paper Preset.

    • In the HP Utility for macOS, select All Settings > Import Paper Preset.

    • In the Embedded Web Server, click the Paper tab. In the Paper Management section, click the Paper preset tab.

  4. On the Import page, select the paper preset file that you downloaded in step 1.

  5. Click the Import button and wait for the update process to finish. It may take some time.

  6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel.

  7. Synchronize the new paper type with the driver by opening the HP Utility. Select your printer, then Paper Preset Management  and Synchronize Paper Presets  ( button).

    Note:

    This is possible only if you have installed the driver for your printer.

Now that you have imported the paper preset, you can select the paper type from the front panel and from the driver. The paper preset for the new paper type is ready to use by your application.

To create your own paper preset

The following steps provide the complete procedure for this topic.

Before using a custom paper type with your printer, you should add a paper preset for the new paper. You can create a new paper preset using the Color Center in the HP Utility.

The paper preset name will appear in the printer driver and the front panel.

To create a paper preset, you can follow this simple procedure:

  1. Go to the Color Center tab in the HP Utility for Windows, or to the Paper Preset Management group in the HP Utility for Mac OS.

  2. Click Create Paper Preset under Windows, or the + icon under Mac OS X.

  3. Select a paper category from the drop-down menu. The paper category determines the amount of ink used and other basic printing parameters. For more information, see the online help in the Color Center. Some of the common categories are (depending on the model):

    • Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use matte black ink, no gloss enhancer, relatively low ink limits and high carriage position.

    • Photo Paper: Photo-base, relatively thick papers with a variety of finishing from matte to satin to glossy. These papers use photo black ink and gloss enhancer, with the exception of Photo Matte Papers, relatively high ink limits and low carriage position, with the exception of Baryte and Photo Matte Papers. Generally they will print with the starwheels up.

    • Backlit: Synthetic translucent materials that use photo black and no gloss enhancer with high ink limits, high carriage position and starwheels up.

  4. Enter your paper's name.

    Tip:

    The paper's commercial name is likely to be the most understandable for other users of the printer.

  5. Select the appropriate settings: drying time, horizontal cutter, and so on.

  6. Click Next or Done under Windows (depending on your printer model), Continue under Mac OS.

  7. You will find the paper name in the Custom paper category in the front panel and HP Utility.

  8. To profile your paper, go to the section "Profile management" of the Color Center in the HP Utility. Choose the ICC profile name.

Now that you have created the paper preset, you will be able to select the paper type from the front panel and from the driver under the Custom paper category.

You can export the new paper preset to your computer and use it on other HP DesignJet T1700 series printers. In the Color Center, select Paper Preset Management , select the paper preset, and tap Export icon at the bottom of the page. Then follow the instructions on the screen. To install the preset on another printer, see To install a downloaded paper preset.

Printing paper info

Enable the Printing paper info option to record the printer’s estimate of the remaining roll length, paper width and type. The information is a combination of barcode and text that is printed on the leading edge of the roll when the paper is unloaded from the printer.

Image shows printing paper info
Note:

The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when loading the paper, or load a roll that has the paper-data barcode printed on it.

Note:

The barcode and text are printed on the roll only when the loading and unloading processes are started from the front panel's Paper menu.

Note:

This option can be expected to work only with papers that are completely opaque: it may fail with transparent or translucent papers.

To enable the Printing paper info  option, go to the front panel and tap , then Paper source > Printing paper info > Enable.

Note:

Enabling this option slightly changes the paper loading and unloading procedures.

Move the paper

If the printer is idle (ready to print), you can move the paper forwards or backwards from the front panel. You may want to do this in order to have more or less white space between the last print and the next one.

To move the paper, tap , then Paper source > Move paper.

Tap the up arrow to advance the paper and the down arrow to rewind it.

Maintain paper

This topic explains the concepts involved in this subject.

To maintain paper quality, follow the recommendations below:

  • Store rolls covered by another piece of paper or cloth

  • Store cut sheets covered and clean or brush them before loading them in the printer

  • Clean input and output platens

  • Always keep the window of your printer closed

Note:

Photo and coated paper requires careful handling, see Print is scuffed or scratched.

Change the drying time

You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling.

Tap , then Default printing configuration > Print retrieval > Drying time. You can select:

  • Extended, to set a longer than recommended time to ensure ink is completely dry

  • Optimal, to set the default and recommended time for your selected paper (this is the default setting)

  • Reduced, to set a shorter than recommended time when quality is of lower importance

  • None, to disable the drying time and remove your print as soon as it finishes printing

CAUTION:

If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the print.

Note:

If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the paper until after the printhead maintenance has completed.

Turn the automatic cutter on and off

To turn the printer's paper cutter on or off, go to the front panel and tap , then Default printing configuration > Cutter > Horizontal cutter, and change the cutter option.

The default setting is On.

Note:

If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on loading, unloading and switching between rolls.

Tip:

To cut roll paper while the automatic cutter is disabled, see Feed and cut the paper.

Feed and cut the paper

This topic provides a full set of reference information for this subject.

There are two ways to feed and cut the paper from the front panel:

  • Tap , then Paper source, then tap the cutter icon at the top of the page.

  • In the Status Center, tap the cutter icon.

The printer then advances the paper and makes a straight cut across the front edge. There are several possible reasons why you might want to do this:

  • To trim the leading edge of the paper if it is damaged or not straight.

  • To feed and cut the paper when the automatic cutter has been disabled.

  • To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages.

Note:

The printheads are serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay.

CAUTION:

Remove the cut piece from the output tray. If strips or short prints are left in the output tray the printer could jam.

Remove the cut strip
Note:

Photo and coated paper requires careful handling, see Print is scuffed or scratched.

Tip:

To move the paper without cutting it, see Move the paper.