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Samsung Laser, Samsung Inkjet printers - Troubleshoot the Samsung Mobile Print app

Introduction

Learn about how to troubleshoot printing, scanning, or faxing from an Android or iOS device to a Samsung printer using the Samsung Mobile Print app.

Frequently asked questions (FAQ)

Why can't I find my printer in the list?
  • The printer might not be compatible. See the Supported printers section.
  • If the printer is not supported you might be able to use the Samsung Mobile Print Photo app or the Samsung Print Service Plugin app instead (if supported).
    opmerking:
    The Samsung Print Service Plugin is a Samsung Print plugin for a Samsung Printer that is typically is installed by default on Samsung Brand devices. It does not have an icon but is used by default when printing using the Share icon from the Gallery or other applications when the plug-in is enabled.
  • You might need to turn on the Samsung Print Service Plugin.
    1. Open the Samsung Mobile Print app.
    2. Open Settings, Connections, and More connection settings.
    3. Open Printing and enable the Samsung Print Service Plugin.
    4. Close the Samsung Mobile Print app.
  • You might need to add the printer. For instructions, go to one of the following support documents:
  • Depending on the app, you might need to print using the Share function. Check your app (such as photo, browser or email) to see if its share function has a print option. If so, tap the Share icon, and then tap the Print icon.
Why can't I print to email?
  • There might be an email configuration problem. Make sure POP3 and IMAP are enabled.
    1. Login to your Gmail account.
    2. At the top of the page, open Settings, and then select Forwarding and POP/IMAP.
    3. Select Enable IMAP and the Enable POP for all mail or Enable POP for mail that arrives from now on check boxes.
    4. Select Save Changes.
  • There might be an app configuration problem. Make sure POP3 settings are configured on the Samsung Mobile Print app. For example, to configure a Gmail account in the Samsung Mobile Print app, follow these steps:
    1. Open the Samsung Mobile Print app.
    2. Make sure the User Name and Password is correct.
    3. Make sure the Incoming Server settings are set to Server: pop.gmail.com and Port: 995.
    4. Make sure the Security settings are set to Connection: SSL/TLS and Authentication: Password.
Why can't I fax?
The printer is connected via a USB cable. Faxing is only supported via a network connection.
Why can't I scan?
The printer is connected via a USB cable. Scanning is only supported via a network connection.
Why can't I print using a Wi-Fi connection?
  • Make sure the printer is configured to print on a network.
  • Make sure the phone is connected to the same Wi-Fi network as the printer.
How do I print using a USB connection
Setup the printer and app to print via USB. For instructions, go to one of the following support documents:
How do I change the order of photos I want to print?
Currently, there is NO function to support to allow the order of photos to be changed for printing with the Samsung Mobile Print app. The order of the photos layout in the preview window depends on the order of photos you choose. To change the order, change the photo selection order.
How do I change the app language?
The App language is displayed according to the system language. To change the app language, change the mobile system language.
  1. Close the Samsung Mobile Print app.
  2. Open phone Settings.
  3. Under Language and input, change the language and save the setting.
  4. Open the Samsung Mobile Print app.
How do I add the printer using a SMB connection?
  1. Install the printer driver on the PC.
  2. Add and share the printer with the PC.
  3. Connect the printer to the PC using a USB cable.
  4. Open the Samsung Mobile Print app.
  5. Select the Add device manually option.
  6. Select SMB as the connection type, type the printer IP address, and then type the user account.
  7. Make sure the USB cable is connected and then select Search to find and add the printer.
The shared printer is now associated with the PC via USB.
How do I connect the printer with the app?
  1. Configure the connection.
    • For USB connections, connect the USB cable to the printer, install the printer driver, and then add/share the printer on the PC (this MUST be done before downloading the app).
    • For network connections, connect the network cable, make sure the printer is configured to print via a network connection (print server, shared network, or Wi-Fi), and then print a test page.
  2. Add the printer to the printer list.
    USB connections
    1. Open the Samsung Mobile Print app.
    2. Select the Add device manually option.
    3. Select SMB as the connection type, type the printer IP address, and then type the user account.
    4. Make sure the USB cable is connected and then tap Search to find and add the printer.
    5. Print a test page (Print > Document).
    Network connections
    1. If using a network connection, make sure the printer and the phone are connected to the same network (same router).
    2. Open the Samsung Mobile Print app.
    3. Tap Select Device, or to change an existing printer selection, tap the Add icon.
    4. Select RAW as the connection type, type the printer IP address, and then keep the default 9100 Port number selection.
    5. Tap Search to find and add the printer.
How can I use Mobile Print to print Word, Excel, PowerPoint and TXT documents?
Mobile Print does not support printing of MS Office document directly, please print the MS Office documents by using Samsung Print Service Plugin and Microsoft Office app.
Here are the steps for your reference
  • For Android:
    1. Install Samsung Print Service Plugin and Microsoft Office app on your Android device, you can download them from Google Play.
    2. Launch Microsoft Office app, and open the Word, Excel, PowerPoint or TXT document.
    3. Select “Print” from the 3-dots menu.
    4. Samsung Print Service Plugin app will be opened automatically, print the document using this app.
  • For iOS: (TXT file can be supported by Mobile Print on iOS)
    1. Install Microsoft Office apps (Word, Excel and PowerPoint) on your iOS device.
    2. Launch Microsoft Office apps, and open the corresponding MS document (Word, Excel or PowerPoint)
    3. Select “Print” from the 3-dots menu.
    4. Select “Open in Another App”.
    5. Select “Copy to Mobile Print”.
    6. Tap “Print” button to print the document.
How can I use Mobile Print to print HWP file?
Printing for HWP file is NOT supported any more by Mobile Print on both Android and iOS.
How can I use Mobile Print to send fax for Word, Excel, PowerPoint, HWP and TXT documents?
  • For Android:
    Fax for TXT, HWP, Word, Excel, PowerPoint documents are NOT supported any more by Mobile Print.
  • For iOS:
    • Fax for Word, Excel, PowerPoint documents can be supported through the MS Office apps only.
      Here are the steps for your reference
      1. Install Microsoft Office apps (Word, Excel and PowerPoint) on your iOS device.
      2. Launch Mobile Print app, and switch to Fax tab.
      3. Launch Microsoft Office apps, and open the corresponding MS document (Word, Excel or PowerPoint)
      4. Select “Print” from the 3-dots menu.
      5. Select “Open in Another App”.
      6. Select “Copy to Mobile Print”.
      7. Tap “Fax” button to send fax for this document.
    • Fax for HWP file is NOT supported any more by Mobile Print.

Supported printers

The following printers can use the Samsung Mobile Print app.
opmerking:
For a Samsung CJX-1050W or Samsung CJX-2000FW Inkjet All-in-One, use the Samsung Mobile Print Photo app. Do not use the Samsung Mobile Print app.
* This printer only supports iOS printing with the Samsung Mobile Print app.
  • Samsung CLP-300 Color Laser Printer series
  • Samsung CLP-310 Color Laser Printer series
  • Samsung CLP-315 Color Laser Printer series
  • Samsung CLP-320 Color Laser Printer series
  • Samsung CLP-321 Color Laser Printer series
  • Samsung CLP-325 Color Laser Printer series
  • Samsung CLP-326 Color Laser Printer series
  • Samsung CLP-350 Color Laser Printer series
  • Samsung CLP-360 Color Laser Printer series
  • Samsung CLP-610 Color Laser Printer series
  • Samsung CLP-620 Color Laser Printer series
  • Samsung CLP-660 Color Laser Printer series
  • Samsung CLP-670 Color Laser Printer series
  • Samsung CLP-680 Color Laser Printer series
  • Samsung CLP-770 Color Laser Printer series
  • Samsung CLP-775 Color Laser Printer series
  • Samsung CLX-2160 Color Laser Multifunction Printer series
  • Samsung CLX-2161 Color Laser Multifunction Printer series
  • Samsung CLX-3160 Color Laser Multifunction Printer series
  • Samsung CLX-3170 Color Laser Multifunction Printer series
  • Samsung CLX-3175 Color Laser Multifunction Printer series
  • Samsung CLX-3176 Color Laser Multifunction Printer series
  • Samsung CLX-3180 Color Laser Multifunction Printer series
  • Samsung CLX-3185 Color Laser Multifunction Printer series
  • Samsung CLX-3186 Color Laser Multifunction Printer series
  • Samsung CLX-8380 Color Laser Multifunction Printer series
  • Samsung CLX-8385 Color Laser Multifunction Printer series
  • Samsung ML-1865W Laser Printer
  • Samsung ML-2150 Laser Printer series
  • Samsung ML-2160 Laser Printer series
  • Samsung ML-2165 Laser Printer series
  • Samsung ML-2250 Laser Printer series
  • Samsung ML-2525 Laser Printer series
  • Samsung ML-2570 Laser Printer series
  • Samsung ML-2571 Laser Printer series
  • Samsung ML-2577 Laser Printer series
  • Samsung ML-2580 Laser Printer series
  • Samsung ML-2850 Laser Printer series
  • Samsung ML-2851 Laser Printer series
  • Samsung ML-2852 Laser Printer series
  • Samsung ML-2853 Laser Printer series
  • Samsung ML-2855 Laser Printer series
  • Samsung ML-2950 Laser Printer series
  • Samsung ML-3051 Laser Printer series
  • Samsung ML-3057 Laser Printer series
  • Samsung ML-3300 Laser Printer series
  • Samsung ML-3310 Laser Printer series
  • Samsung ML-3312 Laser Printer series
  • Samsung ML-3470 Laser Printer series
  • Samsung ML-3471 Laser Printer series
  • Samsung ML-3472 Laser Printer series
  • Samsung ML-3473 Laser Printer series
  • Samsung ML-3475 Laser Printer series
  • Samsung ML-3710 Laser Printer series
  • Samsung ML-3712 Laser Printer series
  • Samsung ML-4050 Laser Printer series
  • Samsung ML-4051 Laser Printer series
  • Samsung ML-4055 Laser Printer series
  • Samsung ML-4550 Laser Printer series
  • Samsung ML-4551 Laser Printer series
  • Samsung ML-4552 Laser Printer series
  • Samsung ML-4555 Laser Printer series
  • Samsung ML-4557 Laser Printer series
  • Samsung MultiXpress CLX-8540 Color Laser Multifunction Printer series
  • Samsung MultiXpress CLX-9252 Laser Multifunction Printer series
  • Samsung MultiXpress CLX-9352 Laser Multifunction Printer series
  • Samsung MultiXpress CLX-9201 Laser Multifunction Printer series
  • Samsung MultiXpress CLX-9251 Laser Multifunction Printer series
  • Samsung MultiXpress CLX-9301 Laser Multifunction Printer series
  • Samsung MultiXpress SCX-6545 Laser Multifunction Printer series
  • Samsung MultiXpress SCX-6555 Laser Multifunction Printer series
  • Samsung MultiXpress SCX-8030 Laser Multifunction Printer series
  • Samsung MultiXpress SCX-8040 Laser Multifunction Printer series
  • Samsung MultiXpress SCX-8123 Laser Multifunction Printer series
  • Samsung MultiXpress SCX-8128 Laser Multifunction Printer series
  • Samsung MultiXpress SL-M4370 Laser Multifunction Printer series
  • Samsung MultiXpress SL-M5270 Laser Multifunction Printer series*
  • Samsung MultiXpress SL-M5360 Laser Multifunction Printer series*
  • Samsung MultiXpress SL-M5370 Laser Multifunction Printer series
  • Samsung ProXpress SL-C4821 Color Laser Printer series
  • Samsung ProXpress SL-C2680 Color Laser Multifunction Printer series*
  • Samsung ProXpress SL-C3010 Color Laser Printer series*
  • Samsung ProXpress SL-C3060 Color Laser Multifunction Printer series*
  • Samsung ProXpress SL-C3510 Color Laser Printer series*
  • Samsung ProXpress SL-C4010 Color Laser Printer series*
  • Samsung ProXpress SL-C4012 Color Laser Printer series*
  • Samsung ProXpress SL-C4060 Color Laser Multifunction Printer series*
  • Samsung ProXpress SL-C4062 Color Laser Multifunction Printer series*
  • Samsung ProXpress SL-M4030 Laser Printer series*
  • Samsung ProXpress SL-M4080 Laser Multifunction Printer series*
  • Samsung ProXpress SL-M4530 Laser Printer series*
  • Samsung ProXpress SL-M4580 Laser Multifunction Printer series
  • Samsung SCX-1490 Laser Multifunction Printer series
  • Samsung SCX-2000 Laser Multifunction Printer series
  • Samsung SCX-3200 Laser Multifunction Printer series
  • Samsung SCX-3201 Laser Multifunction Printer series
  • Samsung SCX-3205 Laser Multifunction Printer series
  • Samsung SCX-3206 Laser Multifunction Printer series
  • Samsung SCX-3208 Laser Multifunction Printer series
  • Samsung SCX-3400 Laser Multifunction Printer series
  • Samsung SCX-3401 Laser Multifunction Printer series
  • Samsung SCX-3405 Laser Multifunction Printer series
  • Samsung SCX-3406 Laser Multifunction Printer series
  • Samsung SCX-3407 Laser Multifunction Printer series
  • Samsung SCX-4021 Laser Multifunction Printer series
  • Samsung SCX-4321 Laser Multifunction Printer series
  • Samsung SCX-4521 Laser Multifunction Printer series
  • Samsung SCX-4621 Laser Multifunction Printer series
  • Samsung SCX-4623 Laser Multifunction Printer series
  • Samsung SCX-4701 Laser Multifunction Printer series
  • Samsung SCX-4705 Laser Multifunction Printer series
  • Samsung SCX-4720 Laser Multifunction Printer series
  • Samsung SCX-4725 Laser Multifunction Printer series
  • Samsung SCX-4726 Laser Multifunction Printer series
  • Samsung SCX-4727 Laser Multifunction Printer series
  • Samsung SCX-4728 Laser Multifunction Printer series
  • Samsung SCX-4729 Laser Multifunction Printer series
  • Samsung SCX-4821 Laser Multifunction Printer series
  • Samsung SCX-4824 Laser Multifunction Printer series
  • Samsung SCX-4833 Laser Multifunction Printer series
  • Samsung SCX-5235 Laser Multifunction Printer series
  • Samsung SCX-5535 Laser Multifunction Printer series
  • Samsung SCX-5635 Laser Multifunction Printer series
  • Samsung SCX-5637 Laser Multifunction Printer series
  • Samsung SCX-5735 Laser Multifunction Printer series
  • Samsung SCX-5735FN Laser Multifunction Printer series
  • Samsung SCX-5737 Laser Multifunction Printer series
  • Samsung SCX-5835 Laser Multifunction Printer series
  • Samsung SCX-5935 Laser Multifunction Printer series
  • Samsung SF-650 Laser Multifunction Printer series
  • Samsung SF-760 Laser Multifunction Printer series
  • Samsung SL-J1760 Inkjet All-in-One Printer series*
  • Samsung SL-J2920 Inkjet All-in-One Printer series*
  • Samsung SL-J2960 Inkjet All-in-One Printer series*
  • Samsung SL-J3520 Inkjet All-in-One Printer series*
  • Samsung SL-J3560 Inkjet All-in-One Printer series*
  • Samsung SL-J5520 Inkjet All-in-One Printer series*
  • Samsung SL-J5560 Inkjet All-in-One Printer series*
  • Samsung Xpress SL-C410 Color Laser Printer series
  • Samsung Xpress SL-C420 Color Laser Printer series*
  • Samsung Xpress SL-C430 Color Laser Printer series*
  • Samsung Xpress SL-C460 Color Laser Multifunction Printer series*
  • Samsung Xpress SL-C470 Color Laser Multifunction Printer series*
  • Samsung Xpress SL-C480 Color Laser Multifunction Printer series*
  • Samsung Xpress SL-C1810 Color Laser Printer series
  • Samsung Xpress SL-C1860 Color Laser Multifunction Printer series
  • Samsung Xpress SL-C1404 Color Laser Printer series
  • Samsung Xpress SL-C1453 Color Laser Multifunction Printer series
  • Samsung Xpress SL-C1454 Color Laser Multifunction Printer series
  • Samsung Xpress SL-C2620 Color Laser Printer series
  • Samsung Xpress SL-C2670 Color Laser Multifunction Printer series
  • Samsung Xpress SL-M2020 Laser Printer series
  • Samsung Xpress SL-M2070 Laser Multifunction Printer series
  • Samsung Xpress SL-M2620 Laser Printer series
  • Samsung Xpress SL-M2621 Laser Printer series
  • Samsung Xpress SL-M2625 Laser Printer series
  • Samsung Xpress SL-M2626 Laser Printer series
  • Samsung Xpress SL-M2670 Laser Multifunction Printer series
  • Samsung Xpress SL-M2671 Laser Multifunction Printer series
  • Samsung Xpress SL-M2675 Laser Multifunction Printer series
  • Samsung Xpress SL-M2676 Laser Multifunction Printer series
  • Samsung Xpress SL-M2820 Laser Printer series
  • Samsung Xpress SL-M2821 Laser Printer series
  • Samsung Xpress SL-M2825 Laser Printer series
  • Samsung Xpress SL-M2826 Laser Printer series
  • Samsung Xpress SL-M2830 Laser Printer series
  • Samsung Xpress SL-M2835 Laser Printer series
  • Samsung Xpress SL-M2836 Laser Printer series
  • Samsung Xpress SL-M2870 Laser Multifunction Printer series
  • Samsung Xpress SL-M2871 Laser Multifunction Printer series
  • Samsung Xpress SL-M2875 Laser Multifunction Printer series
  • Samsung Xpress SL-M2876 Laser Multifunction Printer series
  • Samsung Xpress SL-M2880 Laser Multifunction Printer series
  • Samsung Xpress SL-M2885 Laser Multifunction Printer series
  • Samsung Xpress SL-M2886 Laser Multifunction Printer series
  • Samsung Xpress SL-M3015 Laser Printer series*
  • Samsung Xpress SL-M3065 Laser Multifunction Printer series*
* This printer only supports iOS printing with the Samsung Mobile Print app.