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HP Designjet Printer Series - Mac OS X 10.10 (Yosemite) and HP Designjet Products

Apple is about to release Mac OS X 10.10 (Yosemite).
This document outlines a bug in this OS affecting PostScript drivers.
There is a bug affecting PostScript (PS) drivers, found under a very particular scenario. From HP’s side there is no possible fix. HP recommends that Apple solves it in future releases.
Note: All PS drivers are affected: Not only HP Designjet, but any other PS driver, even from other vendors.
Issue scenario:
Operating System: Mac OS X 10.10
PostScript drivers
Settings on the driver: Custom paper sizes used simultaneously with landscape orientation. Applications affected: Several applications are affected, such as AutoCAD.
Note: Adobe applications are NOT affected (Photoshop, Illustrator, etc.).
When printing using PostScript drivers with custom paper size and landscape orientation, in applications different from Adobe’s, a small error window appears indicating that the “cgpdftops” filter has crashed. The job is NOT printed.
  1. Use Raster driver when available (but not applicable to all printers, as not all printers have both PS and Raster drivers in Mac OS).
  2. Print in portrait mode: create a Custom paper, interchanging the wide and length, then select portrait orientation.
  3. Generate a PDF file with the desired application, or export as PDF. Then print the job in the required paper and orientation using an Adobe app (like Adobe Reader XI).
Affected Printers:
List of affected printers only having PS driver
  • HP Designjet T7200 Production Printer
  • HP Designjet T7100 Printer
  • HP Designjet Z6200 Photo Printer
  • HP Designjet Z6600 Production Printer
  • HP Designjet Z6800 Photo Production Printer
  • HP Designjet D5800 Production Printer
  • HP Designjet Z5400 PostScript ePrinter
  • HP Designjet Z6100ps Printer
  • HP Designjet 4020ps/4520ps/4520mfp Printers
List of affected printers with both Raster and PS driver
  • HP Designjet T3500 Production eMFP Series
  • HP Designjet T920/T1500/T2500eMFP ePrinters
  • HP Designjet T790/T795/T1300/T2300eMFP ePrinters
  • HP Designjet Z3100ps Photo Printer
  • HP Designjet Z3200 PostScript Printer
  • HP Designjet Z5200 PostScript Printer
  • HP Designjet T770/T1200 Printers
  • HP Designjet T1120 Printer
  • HP Designjet T1100 Printer