solution Contentsolution Content

HP DesignJet Printers - Resolving Compatibility Issues with OS X v10.10

This document is for all HP DesignJet printers and computers with OS X v10.10 (Yosemite).
This document discusses two important compatibility issues between OS X v10.10 (Yosemite) and HP DesignJet printers, including bi-directional printing and an error message indicating a filter crash.

Upgrade drivers for bi-directional printing

With OS X v10.10 (Yosemite), you cannot print bi-directionally for the Designjet T120/T520, Designjet T920/T1500/ T2500, and Designjet T3500.
To solve the issue, you must upgrade the driver to version 30.0. Go to HP Customer Support - Software and Driver Downloads.

A filter crash error message displays

When using PostScript drivers where Custom paper size and Landscape orientation are both selected, an error message displays indicating a filter crashed, and the print job stops.
opmerking:
Adobe applications are NOT affected (Photoshop, Illustrator, etc.).

Workaround methods

When a filter crash error message displays, you have a choice of three methods for overcoming the issue.
  • Print in portrait mode. Create a Custom paper setting, interchange the width and length, then select Portrait orientation.
  • Generate a PDF file with the desired application, or export as a PDF file. Next, print the PDF file with the required paper and orientation using an Adobe application such as Adobe Reader XI.
  • Use a Raster driver when available. This does not apply to all printers as not all printers have both PostScript and Raster drivers in OS X v10.10 (Yosemite). Check the list of affected printers below to see if your printer has a Raster driver available. If it does, update your driver at HP Customer Support - Software and Driver Downloads.

Affected Printers

Printers with only a PostScript driver:
  • HP Designjet T7200 Production Printer
  • HP Designjet T7100 Printer
  • HP Designjet Z6200 Photo Printer
  • HP Designjet Z6600 Production Printer
  • HP Designjet Z6800 Photo Production Printer
  • HP Designjet D5800 Production Printer
  • HP Designjet Z5400 PostScript ePrinter
  • HP Designjet Z6100ps Printer
  • HP Designjet 4020ps/4520ps/4520mfp Printers
Printers with both Raster and PostScript drivers:
  • HP Designjet T3500 Production eMFP Printers
  • HP Designjet T920/T1500/T2500eMFP ePrinters
  • HP Designjet T790/T795/T1300/T2300eMFP ePrinters
  • HP Designjet Z3100ps Photo Printer
  • HP Designjet Z3200 PostScript Printer
  • HP Designjet Z5200 PostScript Printer
  • HP Designjet T770/T1200 Printers
  • HP Designjet T1120 Printer
  • HP Designjet T1100 Printer