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HP Designjet T790 and T1300 ePrinter Series - HP Instant Support

HP Instant Support

HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided on the Troubleshooting page of your printer's Embedded Web Server. See Access the Embedded Web ServerAccess the Embedded Web Server.
To be able to use HP Instant Support:
  • You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only through the Embedded Web Server.
  • You must have access to the World Wide Web, because HP Instant Support is a Web-based service.
HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional Chinese.
You can find more information about HP Instant Support at