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Welcome to HP Customer Support

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Get to know your HP Support Site

Get to know your HP Support Site

Welcome to HP Customer Support

Learn how to use the HP Customer Support site to get fast online answers to your support questions.

Learn how to find your HP product serial number

All HP products carry a unique identification number called a serial number. A serial number is needed to speak with support, to service the product, or to determine if the product is still under warranty. The location of the serial number depends on the product type.

The serial number can be found on a label adhered to the monitor. Look for a number labelled as Serial Number, Serial No, S/N, or SN. Most monitors have this information on the back of the monitor. If you are unable to find the information, other monitors may have the label on the underside of the pedestal or behind a cosmetic cover that can be easily removed.

If you are having trouble finding the serial number on the label, most monitors can display the serial number from the on-screen display. If your monitor is working, use the menu buttons on the monitor to open the on-screen menu, and select Information. The serial number displays from the information window if available.

Can't find your serial number?

Learn how to  find your HP product's serial number  using other options.

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For almost all HP products, the serial number can be found from one of the following locations:

  • A label attached to the product (usually on the underside)
  • Laser etching on the surface of the product
  • Inside the battery compartment
  • A purchase invoice or receipt
  • Product packaging or shipping box
  • Documentation that came with the product
Can't find your serial number?

Learn how to  find your HP product's serial number  using other options.

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How to search for support information

  • Ensure correct spelling and spacing. Example: "paper jam"
  • Use product model name. Example: “Laserjet pro p1102”, “DeskJet 2130”
  • Use product number. Example: “LG534UA”
  • Include keywords along with product name. Example: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"
  • Enter the product serial number found on the bar code sticker attached to your product.

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Country/Region: Flag Malaysia