hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Printers - Resetting the Printing System (Mac)

This document is for HP printers and Mac computers.
Resetting the printing system removes all printers and scanners from the printers queue and clears all print jobs and print settings from the system, including printers and scanners that are not from HP. Resetting the printing system can be useful for troubleshooting printing problems, but you need to add all of your printers and scanners back to the list when you are finished. Resetting the printing system reset might resolve certain issues such as:
  • Print jobs that are stuck in the queue
  • An incomplete print driver installation
  • Communication issues between the printer and the Mac
  caution:
Resetting the printing system deletes all print settings and pending print jobs.
Video overview
  1. Click the Apple menu, and then click System Preferences.
  2. Click Printers & Scanners, Print & Scan, or Print & Fax.
  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
    Figure : Clicking Reset printing system
    Image: Click Reset printing system
  4. Click Reset or OK.
  5. If prompted, type your username and password, and then click OK.
    The printing system resets.
  6. Turn off the printer, wait 5 seconds, and then turn on the printer.
  7. Wait until the printer is idle and silent.
  8. In the Printers window on the Mac, click the Add button .
  9. Select your printer from the list, and then click Add.
    It might take a few seconds before your printer displays in the Printers list.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Malaysia

hp-detect-load-my-device-portlet

Actions
Loading...