Boot up or power on issues
No power or no boot
If your laptop or PC won’t power on, a faulty power supply, failed hardware, or a malfunctioning screen could be to blame. If your device won’t boot into Windows, you may have a hardware problem. In many cases, you may be able to resolve the issue yourself by ordering replacement parts or adjusting your device configuration. If you are experiencing any of the issues below, our automated Virtual Assistant can help:
- Nothing happens when you press the power button
- The computer powers on but there is no display or no boot
- Boot device not found
- Boot beep error codes
- Boot stops at logo screen
- Error message in a black or blue blinking screen
Virtual Assistant
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Self-guided troubleshooting for no power/no boot issues
Run the HP PC Hardware Diagnostic tests to determine whether the computer is functioning properly.
- Click the Download button and install the latest HP PC Hardware Diagnostics.
- After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
- The app opens to the main menu. Click System Tests.
- Click the Run Once button and follow the instructions on the screen
- If the hardware test passes, your hardware is functioning properly. If there is a hardware failure, you will see a “Fail” notice with an error code.
Learn more about HP PC Hardware Diagnostics.
