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HP printers - 'Can not delete output file' error (Windows 10)

After downloading the printer software on a computer with Windows 10 version 1803 and later, an Extraction Failed Can not delete output file error message displays and the install software does not open. Manually open the install software to finish the printer setup.

The Extraction Failed Can not delete output file error message in Windows

HP LaserJet Pro M12, M1130, M1210, P1100, P1560, P1600 printers

Use the Windows Run program to manually open the install software.

  1. On the computer, right-click the Start button, and then select Run.

  2. Type one of the following file paths for your printer:

    • HP LaserJet Pro P1100, P1560, and P1600 printers: C:\LJP1100_P1560_P1600_Full_Solution\HpSetup.exe

    • HP LaserJet Pro M12 printers: C:\LJPM11-M13_Full_Solution\HpSetup.exe

    • HP LaserJet Pro M1130, M1210 Multifunction printers: C:\M1130MFP_M1210MFP_Full_Solution\HpSetup.exe

    Typing a file path in the Run dialog box in Windows
  3. Click OK to start the installation, and then follow the prompts to finish the printer setup.

All other HP printers

Locate and manually open the install software in Windows.

  1. Search for and open This PC.

  2. Open your computer hard drive, such as Windows (C:).

  3. Locate your printer name in the list.

    • If your printer name displays, open the folder, right-click the setup.exe file and follow the prompts.

    • If your printer name doesn't display, continue with these steps.

  4. On your computer, search for and open the %temp% folder.

    Searching for the temp folder in Windows
  5. In the temp folder, search for 7z.

  6. Open the folder for your printer in the list. If you have multiple 7z folders, sort by date, and then open the most recent folder.

    Opening the 7z folder in the Temp files in Windows
  7. Right-click the setup.exe file, and then click Run as administrator to start the installation.

    Clicking Run as adminstrator in Windows
  8. Follow the prompts to finish the printer setup.


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