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Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP PCs - Tile FAQs

Tile technology is built into select HP devices with an Intel WLAN module. You can use the Tile app to locate lost items enabled with Tile, including your HP device.

Note:

Support for Tile on HP PCs is ending. Tile will no longer be included with HP PCs after December 31, 2022. Starting in February 2023, Tile will be removed from the image of HP PCs.

How does Tile work with HP devices?

Tile Bluetooth technology is built into select models of HP devices. After activation, you can use Tile features to keep track of your HP device and other items.

Tile helps you find your items with their free app on your mobile device or the Windows Tile app on your HP device. Tile can guide your search with a Proximity Meter, display the item's last known location on a map, or enable the secure and anonymous Tile Network to help find your lost items.

Note:

The Proximity Meter requires a Bluetooth connection.

Do I have to pay monthly for Tile?

There are no monthly fees to use Tile.

You can register with Tile for free. There are also optional Premium Plans for enhanced features and services, such as proactive notification Smart Alerts. You register directly with Tile.

How do I activate Tile on my HP device?

If your HP device has Tile built in, you can find the Tile app in the Start menu. If you cannot locate the app there, you can download it from the Microsoft Store.

Use one of the following procedures to activate Tile:

Activate Tile with a new user account
Activate Tile with an existing user account

Download the Tile app

If the Windows Tile app is not preinstalled on your device, you can download it from the Microsoft Store.

Search for and open Microsoft Store.
Search for Tile.
Select the Tile app.
Download and install the Tile app.

Activate Tile with a new user account

If you are using Tile for the first time, you can create a new account using your Tile-enabled HP device.

From the Start menu, search for and open the Tile app. If you do not have the app installed on your device, see Download the Tile app for instructions.
On the Welcome page, click Get Started.
Type your email address and password, and then click Sign Up.
Read and accept the Tile Terms of Service conditions.
Check your email for the confirmation code, and then either click the CONFIRM MY EMAIL link or enter the code.
Sign in to your new Tile account.
Follow the on-screen instructions to activate Tile and connect your device to the Tile mobile app.

Note:
You might need to restart your device.
A confirmation screen shows your device (for example, HP Laptop) as a Tile in the app.

Activate Tile with an existing user account

If you are an existing Tile customer, you can follow these steps to sign in to your account and activate your device.

From the Start menu, search for and open the Tile app. If you do not have the app installed on your device, see Download the Tile app for instructions.
On the Welcome page, click Sign In.
Sign in with your email and password.
Click the plus sign (+) to activate Tile on your device.
Follow the on-screen instructions to activate Tile and connect your device to the Tile mobile app.

Note:
You might need to restart your device.

Why is Tile integrated into my HP device?

Because the Tile module is integrated inside your HP device, there are no external Bluetooth devices that could easily be lost or removed or batteries that need to be replaced.

How do you find your items?

If you misplace your HP device, use the mobile app to find your device if it is nearby. Tap Find in the app to use the Proximity Meter to guide you to your device. On select models, the device rings.

You can download the mobile app from the App store or Google Play store. If you have additional Tiles attached to personal items, the app lets you organize your Tiles and give them identifying names. You can only use the Tile mobile app to find your device after you have activated the Tile Windows app on your device.

How do I use the Proximity Meter with Tile?

Use Proximity Meter to find your device when it is within Bluetooth range.

Open the Tile mobile app and find the list of Tiles. Make sure that your laptop Tile is listed as nearby.
Tap Find.

Note:
If the Find button is not displayed, you are out of Bluetooth range. See How do I find my device if it is out of range?.
As you walk around slowly, the green circles of the Proximity Meter fill in and help you locate the device.
Tap Done when you find your device.

How do I find my device if it is out of range?

If you are trying to find your device with the Tile mobile app but the green Find button is not available, the device is not in Bluetooth range. You can check the Tile app to see where your device was last located.

When your Tile is within Bluetooth range of your mobile device and the Tile app is open or running in the background of your device, both are communicating with each other to locate your item. When communication is lost (for example, by exceeding the Bluetooth range), the app immediately records the last time and place your Tile and mobile device were connected. Last seen nearby is the last place the app recorded the location of your Tile.

To see the location on a map, click the displayed address.

Find an out-of-range device with Tile

You can check your map in the Tile app on your mobile device to see where your device was last located.

Open the Tile app and tap the Tile that you want to locate.
Click Options > View on map to see the last known location of your device.
To see the location on a map, click the displayed address. To see a map with walking or driving directions, click the directions icon .
When you arrive at the location, try to locate your device using Tile.

Note:
You must leave the app open or running in the background on your mobile device for your Tile to be able to communicate its location. However, the Tile module in the HP device provides location updates to your mobile device even if the Windows app is closed or the device is turned off.
If your device is nearby and you are still unable to find it, go to the Tile Support Connectivity page (in English).

What is the Tile Network and how do I use it to find my lost device?

If you misplaced your device, you can enlist the secure and anonymous help of the Tile Network to aid in your search. The Tile Network is a community of global Tile app users who anonymously provide location updates from lost devices.

To strengthen the Tile Network, Tile has partnered with Industry leaders such as Amazon Sidewalk, Comcast Xfinity, and JapanTaxi. Compatible Echo devices on Sidewalk, select Comcast X1 and Flex set-top boxes and xFi Gateways, and all multi-terminal in-vehicle JapanTaxi tablets securely scan for and locate Tiles within Bluetooth range, and then provide location updates to the Tile service.

In the mobile app, tap Notify When Found to receive a notification when the location of your device is anonymously updated by other Tile app users or when it connects to any Tile Network Extender. Location information is shared only with you.

To read more about the Tile Network, go to the Tile Network page (in English) from Tile Support.

How do I ring my mobile phone from my HP device?

You can ring your mobile phone from your HP device if your phone is lost.

Make sure that you are signed into your Tile account on both your device and your phone.
On your keyboard, press and hold the Shift key, and then press F11 twice to ring your mobile phone. Or, you can select your Phone in your list of Tiles, and then click Find.

Note:
The keyboard shortcut does not work with on-screen keyboards.

I am unable to activate Tile on my HP device. Who can help?

Before you contact support, confirm that Bluetooth and your account are properly configured.

Verify that Bluetooth is turned on and working.
Make sure that your account is registered.

If you are still unable to activate your Tile app, go to HP Devices with Tile! (in English).

What settings need to be enabled on my device for the Windows Tile app to work?

You need the following for optimal Tile performance.

Internet connection, including notifications and maps.
Bluetooth connection. To enable Bluetooth, open the Settings app, click Devices, and then turn on Bluetooth.

What if my device is out for repair or out of service?

You can hide a Tile that you don't want displayed in your list of Tiles. When you want to display the Tile again, you can unhide the Tile.

On your mobile Tile app, select your device Tile.
Click More options, and then click Hide Tile.

Note:
The Tile is hidden immediately.
To unhide the Tile, click the settings icon , click Manage Hidden Tiles, and then click Unhide next to your device Tile.

When should I deactivate my Tile module? Should I deactivate it?

You do not need to deactivate Tile unless you want to stop using Tile to help you locate your device when needed.

If you plan to sell or give your HP device to another person, or plan to change from one account to another account, then HP recommends that you deactivate and remove your device as a Tile within your account.

How do I deactivate and remove my Tile from my account?

To deactivate Tile on your device, use the Tile app.

Click your device in the Tile app.
Click More Options.
At the bottom of the screen, click Remove PC.
Click Remove PC.
When prompted, restart your device.

How long does Tile continue to operate in a lost device?

The Tile module integrated inside the HP device does not use an independent power source, but draws its power from the main device battery. When Tile is enabled, only a small amount of power is used.

Location updates are available for up to 20 days of off or idle device time, after which the unit enters Factory Ship Mode and turns off the power supply until the device turns back on.

Note:

Location updates depend on the battery level of your device.

Can Tile help find my device when it is asleep or off?

Yes. Because Tile draws power from the device battery, location updates are available for up to 20 days of off or idle device time. After this time, the device enters Factory Ship Mode and turns off the power supply until the device turns back on.

If the device has been idle for 20 days or the battery has been completely discharged, you cannot find your device using Tile.

What version of the app do I have installed?

You can find the Tile Windows app version number in Advanced settings or in the Tile App settings.

To open the Tile App settings, click Start, search for Tile, right-click Tile, and then select App settings.

HP Elite Dragonfly, HP EliteBook x360 1030, and HP EliteBook x360 1040 series with Tile module FAQs

The Tile module is integrated in the HP Elite Dragonfly, HP EliteBook x360 1030, and HP EliteBook x360 1040 series.

I am not seeing the "Add PC" option on my Tile dashboard after I have activated and registered my Tile. What can I do?

After you have activated Tile and completed the setup, if the Add PC option is unavailable in the dashboard, first deactivate, and then reactivate the Tile app in BIOS.

CAUTION:

Changing BIOS settings can cause device issues, including loss of data. If you are not comfortable changing BIOS settings, contact Tile or HP Customer Support for assistance.

Restart your device and press F10. The BIOS configuration screen displays.
Click the Advanced tab.
Click Built in Device options, and then click the Tile Deactivation check box.
Repeat step 1 through step 3, but remove the selection from the Tile Deactivation check box.
Save the settings and exit the BIOS.
Allow the device to restart, and then sign in to your Tile account. The Add PC option is displayed.

Note:
If the Add PC option is still unavailable, go to HP Devices with Tile! (in English).

How loud is the Tile module in HP Elite Dragonfly, HP EliteBook x360 1030, or HP EliteBook x360 1040 devices?

The Tile module volume is approximately 80.4 dBc.

Which speakers does the Tile module use?

The Tile module uses an integrated speaker located on the module. The Tile ring is audible to approximately 60 meters (200 feet).

What is the range of the integrated Tile module?

The range of the Tile module is approximately 76 meters (250 feet), likely surpassing the audio range. The range varies depending on the environment.

Where is the Tile module located?

The Tile module is an M.2 module located inside the HP Elite Dragonfly, HP EliteBook x360 1030, and HP EliteBook x360 1040.

Can I configure Tile and WWAN in the same device?

The M.2 slot inside the device can either be configured with Tile or WWAN, but not both at the same time.

Is the Tile module user-serviceable?

The Tile module is not a user-serviceable component.

Can I add Tile to an HP Elite Dragonfly, HP EliteBook x360 1030, or HP EliteBook x360 1040 after the time of purchase?

The Tile module must be added to the device at the time the device is configured and purchased.

When transferring ownership, how do I unregister the previous owner?

The original Tile pairing must be deactivated through the HP BIOS. A new user can then set up Tile on the device. Formatting the system drive does not remove Tile registration.

Can I ring other Tile devices from my HP Elite Dragonfly, HP EliteBook x360 1030, or HP EliteBook x360 1040?

Currently, the Tile Windows app can only ring a mobile device.

Can I ring my Tile-enabled HP Elite Dragonfly, HP EliteBook x360 1030, or HP EliteBook x360 1040 series laptop when it is disconnected from the internet?

The Tile M.2 Module works offline. You can ring your Tile-enabled HP Elite Dragonfly, HP EliteBook x360 1030, or HP EliteBook x360 1040 from your mobile device when the device is off or in the Sleep state.

HP Engage Go 10 with Tile module FAQs

The Tile module is integrated in the HP Engage Go 10 series.

Can I use Ring to find my HP Engage Go 10 device?

No, the HP Engage Go 10 only has the Proximity Meter.

Can I manage multiple devices within my store?

The mobile Tile app allows for a maximum of 200 units per single Tile account.

How many Tiles can simultaneously be connected to my mobile device via Bluetooth?

If you have an Apple mobile device, there is no limit to the number of Tiles that can connect to your mobile device.

If you have an Android mobile device, your mobile device can connect up to 4 Tiles to Bluetooth at the same time.

If you have more than 4 Tiles, you can change which Tiles you would like to connect to with Bluetooth by moving the Tiles around. Your mobile device connects to the first 4 listed Tiles.
If you have a device that is out of service for repairs, upgrades, or such, you can move it below the first 4 devices listed.

Can I ring other Tile devices from my HP Engage Go 10?

Yes, the Windows Tile app can ring a mobile device or the HP Elite Dragonfly, HP EliteBook x360 1030, or HP EliteBook x360 1040.

Can I add Tile to an HP Engage Go 10 after the time of purchase?

The Tile module is preinstalled.

If the Tile app has been removed, see Download the Tile app for instructions.

Tile app for Windows FAQs

Find answers to frequently asked questions for the Tile Windows app.

Which version of Windows does the Tile app support?

The Tile app supports the Windows 10 RS5 and later operating system.

Can I use the Tile app on my Windows device without an internet connection?

The Tile Windows app does not work while the device is offline. An internet connection is required to access the app.

Will my Tile module work when the device is in Airplane mode?

Yes. The Tile module continues to operate and provide status updates while the device is in Airplane mode.

If Bluetooth is disabled on my device, is Tile still available?

Bluetooth must be enabled on your device for Tile to work.

Tile Premium Plan subscription

Tile offers Premium Plans as a paid service.

What are Tile Premium Plans?

Premium Plans are a paid service offered by Tile. You can subscribe to Premium or Premium Protect and all of your Tiled items are covered. With both plans, you’ll receive a proactive Smart Alert notification when you leave something behind. And, if you upgrade to Premium Protect, and you do actually lose something, Tile has you covered. If Tile can’t find it, Tile reimburses you. See Tile Plans (in English) for more details.

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